Shift Leader

The Shift Leader reports to the Restaurant General Manager and is the primary support for the employees in their respective restaurant location. This role is focused on building restaurant sales and traffic while delivering a Gold Standard experience for both Smashburger guests and employees.  

Responsibilities 

People

• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training  
• Reward and recognizes employee performance that exceeds company standards

Operations

• Manage with integrity the daily completion of operational check lists to include 
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage the guest experience metrics(NPS and OSAT)  
• Manage FDC operational standards daily
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees

Profit

• Follow COGS management procedures for food ordering and inventory 
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor

Sales

• Assist in managing local store marketing programs as assigned

Qualifications

• Certified Trainer for at least 90 days
• 90-day completion of train the trainer course
• Flexible to work nights, weekends and holidays
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams 
• Excellent attention to detail 
• Proven time management, consistency and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures 

The Shift Leader reports to the Restaurant General Manager and is the primary support for the employees in their respective restaurant location. This role is focused on building restaurant sales and traffic while delivering a Gold Standard experience for both Smashburger guests and employees.  

Responsibilities 

People

• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training  
• Reward and recognizes employee performance that exceeds company standards

Operations

• Manage with integrity the daily completion of operational check lists to include 
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage the guest experience metrics(NPS and OSAT)  
• Manage FDC operational standards daily
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees

Profit

• Follow COGS management procedures for food ordering and inventory 
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor

Sales

• Assist in managing local store marketing programs as assigned

Qualifications

• Certified Trainer for at least 90 days
• 90-day completion of train the trainer course
• Flexible to work nights, weekends and holidays
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams 
• Excellent attention to detail 
• Proven time management, consistency and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures