SMASHBURGER
Cashier (Guest Service Expert)
Our first Smashburger restaurant
opened in 2007 with one single notion in mind; to serve a better burger!
Better burgers takes better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.” We just build better. Better
Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience
work & lifestyle!
- Tip
share-earn up to $2/hr. extra in tips
- Get
Paid $ to Refer your Friends*
- 50% of
the best burgers around (or other menu options)
- Flexible
schedules in a fun, family friendly, team environment
- Medical,
Dental and Vision Options**
- Paid
time off – vacation and sick**
- 401K
match (21 and older)
- Employee
Assistance Program
- Fast track
for career opportunities and management experience
- Free
uniform and hat
**Eligibility
based off of time in position and average hours worked
*Referred
Employees Must Be in Good Standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions
Cashier Responsibilities
- Reporting to the Restaurant General Manager, our Cashiers
are the Guest Service Experts (GSE) that champion better burgers! In this role
you will:
- Greet guests with a smile! Responsible for
welcoming new and repeat guests every visit
- Promote a fun and
positive work environment
- Teamwork! Must be
able to work with others on the line and communicate effectively with cooks and
managers in a busy restaurant environment
- Be knowledgeable of all menu items so you can
make meal suggestions & answer questions
- Verify each guest order for accuracy, manage
“to-go” orders, process POS transactions and follow cash handling procedures
& full understanding of Smashburger rewards program
- Visit tables after food delivery to ensure
guests have everything they need (refills, condiments, etc.) and that their
experience has been perfect
- Adhere to all active marketing promotions
& encourage guests to complete surveys upon each visit
- Foster and value
a safe work environment by following all personal and food safety and security
standards
- Have pride in
keeping floors, counters, dining area and restrooms clean at all times with the
use of company approved cleaning products
- Ability to
listen, communicate and work well with others in a busy restaurant environment
- Values integrity
and doing the right thing, even when no one is watching
- Follow company
cash policies to ensure minimal losses through theft or shortages
- Upsell food items
to all guests ordering through thoughtful suggestions
- Follow company
order accuracy procedures to ensure a happy guest and minimize waste
Cashier
(GSE) Requirements
- No experience necessary – we build
better skills! Must
successfully complete Smashburger training program
- Must be 16 years
old
- Physical ability
to stand for extended periods of time & to move and lift boxes of food/
supplies up to 25 lbs.
- Show up on time
to work variable hours/days, including nights, weekends, and holidays
- Adhere to
Smashburger uniform policy
- Must successfully
complete Smashburger training program
- Ability to follow
all guidelines and procedures set forth by Smashburger, local, state, and
federal employment regulations
- Must be able to
produce authorized U.S. work documents; Smashburger participates in E-Verify
All
applicants and employees have an equal opportunity for employment and
advancement within Smashburger.
Smashburger is dedicated to the principles of equal employment
opportunity. We prohibit unlawful
discrimination against applicants, prospective applicants, or employees on the
basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment
based on any of these protected classes.
Unlawful harassment includes verbal or physical conduct which has the
purpose or effect of substantially interfering with an individual’s work
performance or creating an intimidating, hostile, or offensive work
environment. We maintain a workplace
free of racial slurs and bias. This policy applies to all employees, including
managers, supervisors, co-workers, and non-employees such as customers,
clients, vendors, consultants, etc. Any conduct in violation of these company
policies is also a violation of the law.
Employees who engage in, ratify, or perpetuate discrimination,
harassment or retaliation will be subject to disciplinary action, up to and
including immediate discharge.