Our Snooze story
At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. We have donated over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our waste stream efforts. Plus, Snooze has responsible sourcing practices so you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?

What does your role bring to the table?
The Operations Services Specialist (OSS) supports Snooze’s growth and operational excellence by balancing hands-on operational support with cross-functional project coordination across both the Mothership and our restaurants. Reporting to the Director of Operations Services and Special Projects, this role helps ensure smooth rollouts, consistent execution, and clear communication of resources across departments like Community, Sustainability, People, Technology, Culinary, Operations, Purchasing, and Marketing.

The OSS partners closely with Mothership teams, Regional Managers, and Restaurant Managers to deliver accurate, timely information and ensure Snoozers have the tools, training, and support they need to succeed. By driving initiatives, supporting restaurant operations, and fostering collaboration, this role plays a critical part in upholding Snooze’s high Guest Experience standards while championing our compass values: People, Planet, Profit, and Pancakes.

The Position specifics!
Taking on the role of Operations Services Specialist isn’t just about bacon and pancakes! The responsibilities of this position include:

Optimize Restaurant Operations

• Monitor and support the management of daily operational tools, including but not limited to: waitlist management (Yelp), online ordering platforms (olo, DoorDash, GrubHub, and Uber Eats), POS (Toast), Master Walk-Thrus, shift management (Axial), inventory management (R365). Ensure these tools are used effectively to drive efficient, Guest-focused execution.
• Review discount and inventory reporting to reduce errors, control costs, and improve accuracy.
• Partner with Regional Managers and General Managers during restaurant visits to reinforce Snooze Operating Procedures (SOPs) to ensure thorough and consistent execution of Snooze standards.

Support Project Execution

• Collaborate with Regional Managers, General Managers, Head Chefs, and cross-functional teams to design, execute, and track key projects that enhance operations and Guest experiences.
• Provide remote and on-site support for new systems and programs (e.g., Optimus/Maximus projects, Manager in Training (MIT) Program, catering initiatives, training updates).
• Keep stakeholders informed through consistent communication, reporting, updates, and participation in project meetings.

Enhance Guest Experience & Growth

• Maintain advanced knowledge of restaurant operating systems and tools to provide feedback on ways to improve usage and efficiency at the restaurant level to Regional Managers and restaurant leadership.
• Support catering growth by ensuring locations meet metric standards by providing consistent reporting to restaurant leadership.
• Analyze Guest feedback with cross-functional partners to provide suggested service improvements to operational leadership.

Support Training & Communication

• Identify training gaps and collaborate with Team TLC, Regional Managers, and Subject Matter Experts (SMEs) to refine and deliver materials.
• Support Snooze U, Regional Manager meetings, and other key training/communication events.
• Contribute to weekly leadership communication (@Snooze Newsletter) by verifying and delivering accurate updates.
• Serve as a go-to resource ensuring Mothershippers, Regional Managers, and Restaurant Leaders have the support they need to execute effectively.

Be a Catalyst for Culture and Change

• Act as a resource and voice of reason for restaurants, providing guidance with positivity and integrity.
• Encourage buy-in for new tools and systems by fostering a fun, collaborative environment where team input is valued.
• Support continuous improvement by asking questions, sharing ideas, and helping Snooze innovate.
• Other roles and responsibilities may be required to ensure all goals and priorities of the Operations Team are met on a monthly, quarterly and annual basis

Is this role the right fit for you?

• An entrepreneurial spirit!
• Demonstrates excellent written and oral communication skills, along with strong organizational and time management abilities
• Delivers engaging presentations, including content development and delivery to diverse audiences
• Is well-versed in the Snooze brand and story
• Understands Snooze systems, processes, doctrines, and programs
• Possesses deep functional kitchen and restaurant operations expertise
• Quickly masters new technologies and software solutions
• Builds strong relationships and communicates effectively with peers and Snoozers
• Multi-tasks and prioritizes effectively based on workload demands
• Maintains honesty and ethical practices in high-stress situations
• Utilizes basic math and data analysis skills to support decision-making
• Brings positivity, fun, humor, and dance moves – even in stressful situations (yes, really!)

Let’s talk prerequisites! (Education, credentials, and experience)

• Must be at least 21 years of age and authorized to work in the United States
• Minimum 3 years of experience in restaurant operations, including use of restaurant technology systems and tools (FOH and HOH experience preferred)
• Minimum 1 year experience in an entry-level leadership role (e.g., supervisor, in-restaurant trainer, project manager, or advisory group member) within the restaurant industry or a closely related field. 
• Proficiency with Microsoft tools such as Word, Excel, PowerPoint, Outlook, SharePoint, or comparable systems and tools.

Let’s get physical! (additional requirements)

• Must have the stamina to work 40 hours per week – some weekend days could be required
• The travel required for this position is approximately 15%. Must be able to travel for up to 5 days at one time (air, car, bus, train, and weekend travel all required).
• Must possess a valid driver license and drive to and from work locations when requested or required (reasonable accommodations available)
• Home base is in Denver, CO at the Snooze Mothership (3 days a week required in office)

The Nitty Gritty Details
Denver area base compensation range: $28-38 per hour based on 40 hours per week

The hourly range shown reflects the low and high end of the Snooze pay scale for this position. Actual pay may fall above or below this range depending on factors such as experience, education, training, location, performance, scope of responsibilities, and required travel. This range is only one part of Snooze’s total compensation package.

Snooze is proud to be an Equal Opportunity Employer.

Our Snooze story
At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. We have donated over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our waste stream efforts. Plus, Snooze has responsible sourcing practices so you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?

What does your role bring to the table?
The Operations Services Specialist (OSS) supports Snooze’s growth and operational excellence by balancing hands-on operational support with cross-functional project coordination across both the Mothership and our restaurants. Reporting to the Director of Operations Services and Special Projects, this role helps ensure smooth rollouts, consistent execution, and clear communication of resources across departments like Community, Sustainability, People, Technology, Culinary, Operations, Purchasing, and Marketing.

The OSS partners closely with Mothership teams, Regional Managers, and Restaurant Managers to deliver accurate, timely information and ensure Snoozers have the tools, training, and support they need to succeed. By driving initiatives, supporting restaurant operations, and fostering collaboration, this role plays a critical part in upholding Snooze’s high Guest Experience standards while championing our compass values: People, Planet, Profit, and Pancakes.

The Position specifics!
Taking on the role of Operations Services Specialist isn’t just about bacon and pancakes! The responsibilities of this position include:

Optimize Restaurant Operations

• Monitor and support the management of daily operational tools, including but not limited to: waitlist management (Yelp), online ordering platforms (olo, DoorDash, GrubHub, and Uber Eats), POS (Toast), Master Walk-Thrus, shift management (Axial), inventory management (R365). Ensure these tools are used effectively to drive efficient, Guest-focused execution.
• Review discount and inventory reporting to reduce errors, control costs, and improve accuracy.
• Partner with Regional Managers and General Managers during restaurant visits to reinforce Snooze Operating Procedures (SOPs) to ensure thorough and consistent execution of Snooze standards.

Support Project Execution

• Collaborate with Regional Managers, General Managers, Head Chefs, and cross-functional teams to design, execute, and track key projects that enhance operations and Guest experiences.
• Provide remote and on-site support for new systems and programs (e.g., Optimus/Maximus projects, Manager in Training (MIT) Program, catering initiatives, training updates).
• Keep stakeholders informed through consistent communication, reporting, updates, and participation in project meetings.

Enhance Guest Experience & Growth

• Maintain advanced knowledge of restaurant operating systems and tools to provide feedback on ways to improve usage and efficiency at the restaurant level to Regional Managers and restaurant leadership.
• Support catering growth by ensuring locations meet metric standards by providing consistent reporting to restaurant leadership.
• Analyze Guest feedback with cross-functional partners to provide suggested service improvements to operational leadership.

Support Training & Communication

• Identify training gaps and collaborate with Team TLC, Regional Managers, and Subject Matter Experts (SMEs) to refine and deliver materials.
• Support Snooze U, Regional Manager meetings, and other key training/communication events.
• Contribute to weekly leadership communication (@Snooze Newsletter) by verifying and delivering accurate updates.
• Serve as a go-to resource ensuring Mothershippers, Regional Managers, and Restaurant Leaders have the support they need to execute effectively.

Be a Catalyst for Culture and Change

• Act as a resource and voice of reason for restaurants, providing guidance with positivity and integrity.
• Encourage buy-in for new tools and systems by fostering a fun, collaborative environment where team input is valued.
• Support continuous improvement by asking questions, sharing ideas, and helping Snooze innovate.
• Other roles and responsibilities may be required to ensure all goals and priorities of the Operations Team are met on a monthly, quarterly and annual basis

Is this role the right fit for you?

• An entrepreneurial spirit!
• Demonstrates excellent written and oral communication skills, along with strong organizational and time management abilities
• Delivers engaging presentations, including content development and delivery to diverse audiences
• Is well-versed in the Snooze brand and story
• Understands Snooze systems, processes, doctrines, and programs
• Possesses deep functional kitchen and restaurant operations expertise
• Quickly masters new technologies and software solutions
• Builds strong relationships and communicates effectively with peers and Snoozers
• Multi-tasks and prioritizes effectively based on workload demands
• Maintains honesty and ethical practices in high-stress situations
• Utilizes basic math and data analysis skills to support decision-making
• Brings positivity, fun, humor, and dance moves – even in stressful situations (yes, really!)

Let’s talk prerequisites! (Education, credentials, and experience)

• Must be at least 21 years of age and authorized to work in the United States
• Minimum 3 years of experience in restaurant operations, including use of restaurant technology systems and tools (FOH and HOH experience preferred)
• Minimum 1 year experience in an entry-level leadership role (e.g., supervisor, in-restaurant trainer, project manager, or advisory group member) within the restaurant industry or a closely related field. 
• Proficiency with Microsoft tools such as Word, Excel, PowerPoint, Outlook, SharePoint, or comparable systems and tools.

Let’s get physical! (additional requirements)

• Must have the stamina to work 40 hours per week – some weekend days could be required
• The travel required for this position is approximately 15%. Must be able to travel for up to 5 days at one time (air, car, bus, train, and weekend travel all required).
• Must possess a valid driver license and drive to and from work locations when requested or required (reasonable accommodations available)
• Home base is in Denver, CO at the Snooze Mothership (3 days a week required in office)

The Nitty Gritty Details
Denver area base compensation range: $28-38 per hour based on 40 hours per week

The hourly range shown reflects the low and high end of the Snooze pay scale for this position. Actual pay may fall above or below this range depending on factors such as experience, education, training, location, performance, scope of responsibilities, and required travel. This range is only one part of Snooze’s total compensation package.

Snooze is proud to be an Equal Opportunity Employer.