What does your role bring to the table?
The Mothership Operations Specialist is critical to Snooze’s commitment to cultivating a workplace where Mothershippers (home office employees) feel comfortable, welcomed, productive, and successful in their daily work environment so they can best support our restaurant operations.  This is done by effectively managing our workspace, streamlining administrative procedures, establishing communication and connection amongst departments, and creating and assisting with team-building events and cultural engagement opportunities. In addition to supporting the needs of the Mothership, this role will also act as the administrative assistant to our Executive Team, supporting with scheduling, note taking, record keeping and supporting with communications.

·         Maintain a safe and secure working environment that feels comfortable, welcoming, productive and supportive for all

·         Provide general support and hospitality to all visitors

·         Performs customer service function by answering Mothership phone and responding accordingly

·         Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the Mothership alongside the People Team

·         Point person for maintenance, mailing, shipping, notary, copying, filing, supplies, equipment, and errands

·         Maintain all Mothership communication, planning and events calendars

·         Organize calendars and schedule meetings and appointments for Executive Leadership Team and Operations meetings

·         Assist in the planning, organization, travel and details of Snooze Board Meetings and Regional Manager Meetings

·         Ensure Mothership efficiency is maintained by carrying out the planning and execution of furniture layouts, equipment needs, office décor and administrative office systems

·         Ensure Mothership is cleaned and maintained by establishing cleaning procedures and communicating with cleaning crew

·         Serve as the primary liaison with building management, coordinating office-related needs such as maintenance requests, access issues, and facility updates to ensure smooth daily operations.

·         Maintain Mothership sustainability programs by assisting with odd-item recycling, paper recycling, etc.

·         Coordinate with IT department on all IT equipment needs

·         Monitor and maintain office supplies inventory, review and approve office supply acquisitions and actively work to reduce overall office supply costs

·         Maintain all food and beverage offerings in the Mothership, which includes, but not limited to, ordering monthly snack and beverage supply, providing food for all meetings hosted in Mothership, and working with Leadership Team to provide F&B support for team meetings

·         Participate actively in the planning and execution of company events (Holiday party, GM meeting, Mothership Retreat, Leadership Team Meetings, Mothership Volunteer Events, etc.)

·         Act as a liaison for the Snooze FunYuns Committee and actively participate in all events

·         Acts as a champion of recognition for all Mothershippers by managing and leading multiple recognition programs, anniversaries and birthdays

·         Execute the administrative tasks associated with the entire Life cycle of a new Mothershipper- on-boarding, desk set up, official welcome, training, off-boarding, etc.

·         Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

·         Responsible for maintaining employment compliance posters and postings for Mothership

·         Design and implement filing systems and ensure all document storage is secure and kept confidential

·         Responsible for ensuring Mothership financial objectives are met

·         Determine current workplace trends and provide consistent feedback on improving the work environment 

·       Additional roles and responsibilities required to meet the company’s goals and priorities

·       This role is expected to be in the office 5 days per week, during normal business hours

·       Excellent customer service skills showing genuine care and desire to go above and beyond

·       Excellent written and oral communication skills

·       Demonstrates impeccable discretion and professionalism, consistently safeguarding confidential information and handling sensitive matters with trustworthiness and integrity.

·       Always exhibits a positive and upbeat attitude and can reflect that energy via all forms of communication

·       Excellent time management and organizational skills, with ability to multi-task and meet deadlines

·       Experience with Microsoft Office Suite (Powerpoint, Excel, Word, Outlook)

·       A passion for process, paperwork, planning and logistics

·       The desire to create and nurture authentic relationships with all Mothershippers 

·       Travel savvy with experience in multiple areas of travel planning, site navigation and travel budgeting

·       A party planner, fun creator, space Feng Shui’er and ultimate people support person

·       Ability to have fun, dance and laugh under/during stressful situations or anytime really (yes, seriously)

·       Must be 18 years of age and authorized to work in the United States.

·       2+ years of experience in executive support, office administration or other relevant experience (hospitality sector preferred)

·       A certified Notary is preferred (can be obtained after hire)

·       Must have the stamina to work 45+ hours per week and lift up to 20 lbs.,

·       Limited travel requirements for this role, but project-based travel may be requested if business demands

·       Home base in Denver, CO at the Snooze Mothership

At Snooze, we encourage Snoozers and Guests to show up as their true, authentic selves – because everyone has a seat at our table. We celebrate individuality and encourage our Snoozers to be their best selves every day. As a result, Snooze is proud to be an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, it is the policy of Snooze to recognize the essential rights of all applicants and Snoozers as individuals and to recruit, hire and promote the best qualified person to do a particular job without regard to race, religion, sex, age, disability, national origin, or other protected classes. Our only consideration in selecting a person for a job is the person’s ability to perform the job in question.

The physical demands described are representative of those that must be met by a Snoozer to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship!  This description is proprietary and confidential to Snooze HoldCo Inc.

What does your role bring to the table?
The Mothership Operations Specialist is critical to Snooze’s commitment to cultivating a workplace where Mothershippers (home office employees) feel comfortable, welcomed, productive, and successful in their daily work environment so they can best support our restaurant operations.  This is done by effectively managing our workspace, streamlining administrative procedures, establishing communication and connection amongst departments, and creating and assisting with team-building events and cultural engagement opportunities. In addition to supporting the needs of the Mothership, this role will also act as the administrative assistant to our Executive Team, supporting with scheduling, note taking, record keeping and supporting with communications.

·         Maintain a safe and secure working environment that feels comfortable, welcoming, productive and supportive for all

·         Provide general support and hospitality to all visitors

·         Performs customer service function by answering Mothership phone and responding accordingly

·         Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the Mothership alongside the People Team

·         Point person for maintenance, mailing, shipping, notary, copying, filing, supplies, equipment, and errands

·         Maintain all Mothership communication, planning and events calendars

·         Organize calendars and schedule meetings and appointments for Executive Leadership Team and Operations meetings

·         Assist in the planning, organization, travel and details of Snooze Board Meetings and Regional Manager Meetings

·         Ensure Mothership efficiency is maintained by carrying out the planning and execution of furniture layouts, equipment needs, office décor and administrative office systems

·         Ensure Mothership is cleaned and maintained by establishing cleaning procedures and communicating with cleaning crew

·         Serve as the primary liaison with building management, coordinating office-related needs such as maintenance requests, access issues, and facility updates to ensure smooth daily operations.

·         Maintain Mothership sustainability programs by assisting with odd-item recycling, paper recycling, etc.

·         Coordinate with IT department on all IT equipment needs

·         Monitor and maintain office supplies inventory, review and approve office supply acquisitions and actively work to reduce overall office supply costs

·         Maintain all food and beverage offerings in the Mothership, which includes, but not limited to, ordering monthly snack and beverage supply, providing food for all meetings hosted in Mothership, and working with Leadership Team to provide F&B support for team meetings

·         Participate actively in the planning and execution of company events (Holiday party, GM meeting, Mothership Retreat, Leadership Team Meetings, Mothership Volunteer Events, etc.)

·         Act as a liaison for the Snooze FunYuns Committee and actively participate in all events

·         Acts as a champion of recognition for all Mothershippers by managing and leading multiple recognition programs, anniversaries and birthdays

·         Execute the administrative tasks associated with the entire Life cycle of a new Mothershipper- on-boarding, desk set up, official welcome, training, off-boarding, etc.

·         Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

·         Responsible for maintaining employment compliance posters and postings for Mothership

·         Design and implement filing systems and ensure all document storage is secure and kept confidential

·         Responsible for ensuring Mothership financial objectives are met

·         Determine current workplace trends and provide consistent feedback on improving the work environment 

·       Additional roles and responsibilities required to meet the company’s goals and priorities

·       This role is expected to be in the office 5 days per week, during normal business hours

·       Excellent customer service skills showing genuine care and desire to go above and beyond

·       Excellent written and oral communication skills

·       Demonstrates impeccable discretion and professionalism, consistently safeguarding confidential information and handling sensitive matters with trustworthiness and integrity.

·       Always exhibits a positive and upbeat attitude and can reflect that energy via all forms of communication

·       Excellent time management and organizational skills, with ability to multi-task and meet deadlines

·       Experience with Microsoft Office Suite (Powerpoint, Excel, Word, Outlook)

·       A passion for process, paperwork, planning and logistics

·       The desire to create and nurture authentic relationships with all Mothershippers 

·       Travel savvy with experience in multiple areas of travel planning, site navigation and travel budgeting

·       A party planner, fun creator, space Feng Shui’er and ultimate people support person

·       Ability to have fun, dance and laugh under/during stressful situations or anytime really (yes, seriously)

·       Must be 18 years of age and authorized to work in the United States.

·       2+ years of experience in executive support, office administration or other relevant experience (hospitality sector preferred)

·       A certified Notary is preferred (can be obtained after hire)

·       Must have the stamina to work 45+ hours per week and lift up to 20 lbs.,

·       Limited travel requirements for this role, but project-based travel may be requested if business demands

·       Home base in Denver, CO at the Snooze Mothership

At Snooze, we encourage Snoozers and Guests to show up as their true, authentic selves – because everyone has a seat at our table. We celebrate individuality and encourage our Snoozers to be their best selves every day. As a result, Snooze is proud to be an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, it is the policy of Snooze to recognize the essential rights of all applicants and Snoozers as individuals and to recruit, hire and promote the best qualified person to do a particular job without regard to race, religion, sex, age, disability, national origin, or other protected classes. Our only consideration in selecting a person for a job is the person’s ability to perform the job in question.

The physical demands described are representative of those that must be met by a Snoozer to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship!  This description is proprietary and confidential to Snooze HoldCo Inc.