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Cluster Store Manager London, Strand/Waterloo
Strand
Cluster Store Manager London, Strand/Waterloo
Strand
Full Time
1
Year
Experience
To be discussed
Cluster Store Manager London, Strand/Waterloo
Strand
Full Time
1
Year
Experience
To be discussed
Skills
Cleanliness
Safe Food Handling
Training Experience
Staff Scheduling
Fast-Paced Experience
Fluent in English
+6
Description
This is a super opportunity for a Cluster Store Manager to lead our some of our incredible teams. Working across multiple stores with the teams, and wider business to fulfil our mission:
- Good is always served
- To curate quality product and welcoming environments, to secure the return visit
- To always be good for colleagues and customers
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
Our cluster managers are accountable for delivering the targets set by the business and for encouraging colleagues to be successful through close support and development.
- Organisation, planning, and implementation of strategies required for a successful operation across 2-3 sites.
- Ensuring all people, sales, legal and company objectives are achieved.
- To be the good in someone’s day and to inspire colleagues to do the same.
They also enhance the stores culture by actively role modelling our six behaviours. These are:
- Accountability – We own our results; we thrive on change, and we make things happen. We do what we say we will, and we never blame others or act helpless.
- Passion & Pride – We energise others and make this a fun and sociable place to be. We are proud of what we sell and how we sell it.
- Teamwork – Together we are stronger, we trust and support each other to deliver results.
- Continuous Improvement – We’re energetic and pacey; we create the momentum to keep moving forward with confidence.
- Customer First – We put what’s right for the customer at the heart of everything we do, always looking to be the good in someone’s day.
- Achieve Results – We love a challenge, and we stretch ourselves to be successful. We don’t accept average, and we never forget that we are here for the customer. That’s how we achieve results!
- Proudly leading and developing colleagues, who are appreciated and valued.
- Leading from the front as a fully functioning member of each store – your time will be split across your 2 – 3 stores each week.
- Delivering customer service and quality control through effective shift planning, leadership, and management.
- Maintaining store hygiene and health & safety systems.
- Communicating sales targets, driving profitability, and setting priorities to ensure achievement.
- Engendering enthusiasm and demonstrating commitment to our company vision, mission, and values, promoting these with integrity.
- Setting goals with individual stores, supporting to develop organisational capability in your stores and developing efficiencies on how work is completed.
- Leading, motivating and developing store teams to ensure that they strive to exceed existing performance standards.
- Communicating clearly, concisely, accurately, and effectively with necessary colleagues about plans and progress.
- Training and coaching store teams to deliver consistently good customer service that ensures the return visit and to achieve operational goals.
- Ensuring all store training, hygiene and health and safety standards are met to ensure legal compliance and positive audit performance.
- Challenging and inspiring teams to achieve business results and KPI’s.
- Full P&L responsibility – drive accountability through planning and reviewing performance.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meals and two free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
- A love of people, good food and an appreciation of great coffee.
- A strong team ethic – developing a team who achieve success together, and who look after each other.
- High standards in all you do, with great attention to detail, inspiring those behaviours in others.
- Bags of energy and enthusiasm.
- Ownership of the business performance.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO Coffee Co, we believe in:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
Why join us:
- High level of personal development, being part of an independent growing business.
- We are an innovative business looking for customer focused individuals and we encourage positive contribution from every colleague.
- Flexible shift patterns.
- 5 days additional holiday with 5 years’ service.
- Colleague
discount.
This is a super opportunity for a Cluster Store Manager to lead our some of our incredible teams. Working across multiple stores with the teams, and wider business to fulfil our mission:
- Good is always served
- To curate quality product and welcoming environments, to secure the return visit
- To always be good for colleagues and customers
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
Our cluster managers are accountable for delivering the targets set by the business and for encouraging colleagues to be successful through close support and development.
- Organisation, planning, and implementation of strategies required for a successful operation across 2-3 sites.
- Ensuring all people, sales, legal and company objectives are achieved.
- To be the good in someone’s day and to inspire colleagues to do the same.
They also enhance the stores culture by actively role modelling our six behaviours. These are:
- Accountability – We own our results; we thrive on change, and we make things happen. We do what we say we will, and we never blame others or act helpless.
- Passion & Pride – We energise others and make this a fun and sociable place to be. We are proud of what we sell and how we sell it.
- Teamwork – Together we are stronger, we trust and support each other to deliver results.
- Continuous Improvement – We’re energetic and pacey; we create the momentum to keep moving forward with confidence.
- Customer First – We put what’s right for the customer at the heart of everything we do, always looking to be the good in someone’s day.
- Achieve Results – We love a challenge, and we stretch ourselves to be successful. We don’t accept average, and we never forget that we are here for the customer. That’s how we achieve results!
- Proudly leading and developing colleagues, who are appreciated and valued.
- Leading from the front as a fully functioning member of each store – your time will be split across your 2 – 3 stores each week.
- Delivering customer service and quality control through effective shift planning, leadership, and management.
- Maintaining store hygiene and health & safety systems.
- Communicating sales targets, driving profitability, and setting priorities to ensure achievement.
- Engendering enthusiasm and demonstrating commitment to our company vision, mission, and values, promoting these with integrity.
- Setting goals with individual stores, supporting to develop organisational capability in your stores and developing efficiencies on how work is completed.
- Leading, motivating and developing store teams to ensure that they strive to exceed existing performance standards.
- Communicating clearly, concisely, accurately, and effectively with necessary colleagues about plans and progress.
- Training and coaching store teams to deliver consistently good customer service that ensures the return visit and to achieve operational goals.
- Ensuring all store training, hygiene and health and safety standards are met to ensure legal compliance and positive audit performance.
- Challenging and inspiring teams to achieve business results and KPI’s.
- Full P&L responsibility – drive accountability through planning and reviewing performance.
The Perks of the Job:
- Great training package & development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meals and two free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
- A love of people, good food and an appreciation of great coffee.
- A strong team ethic – developing a team who achieve success together, and who look after each other.
- High standards in all you do, with great attention to detail, inspiring those behaviours in others.
- Bags of energy and enthusiasm.
- Ownership of the business performance.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO Coffee Co, we believe in:
- BEING GOOD and DOING GOOD.
- Ensuring our team enjoy a good work/life balance linked to shift patterns.
- Being part of our local community.
Why join us:
- High level of personal development, being part of an independent growing business.
- We are an innovative business looking for customer focused individuals and we encourage positive contribution from every colleague.
- Flexible shift patterns.
- 5 days additional holiday with 5 years’ service.
- Colleague
discount.
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Cluster Store Manager London, Strand/Waterloo
Full Time
1
Year
Experience
To be discussed
Skills
Cleanliness
Safe Food Handling
Training Experience
Staff Scheduling
Fast-Paced Experience
Fluent in English
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Strand, London, England WC2R 1AP, United Kingdom