Job Description

Job Title:                 Store Cluster Manager

Reports To:                 Area Operations Manager

Purpose:                     To deliver a profitable, first-class store operation.  Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development.

Principal Accountabilities:

·        Recruiting, retaining, and developing the store team

·        Leadership and management- inspire, instil disciplines and achieve through others

·        Maintain store hygiene and safety systems in line with legal requirements

·        Deliver store profitability to agreed targets

·        Manage and motivate team members in order that they are well appreciated and valued

·        Deliver first class customer service and quality control through effective shift planning and management

·        Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery

·        Total responsibility for all legislative paperwork to include, training records, food safety, health & safety and COSHH

·        To undertake other duties as appropriate, as required by your operations manager

·        To be a positive role model to the team

·        Completing all relevant training courses set and ensuring 100% compliance in team completion

Knowledge, Experience and Skills required:

·        Flexible – can cope with retail disciplines and structured product ranges and put flair into customer service and selling

·        Practical – able to carry out practical training and have a hands-on approach

·        Lead by example - must be able to undertake every task within the store operation

·        Excellent front of house skills

.        Communication - able to communicate well both orally and in writing 

.        Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target        delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit
.        Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word 

.         Relevant Management experience in a high-volume food/retail business proven experience of leading , managing and developing people

. Food safety qualification - minimum Level 2, preferred Level 3

Job Description

Job Title:                 Store Cluster Manager

Reports To:                 Area Operations Manager

Purpose:                     To deliver a profitable, first-class store operation.  Accountable for delivering the targets set by the Area Operations Manager across 3 stores including their home store and encouraging the team to be successful through close support and development.

Principal Accountabilities:

·        Recruiting, retaining, and developing the store team

·        Leadership and management- inspire, instil disciplines and achieve through others

·        Maintain store hygiene and safety systems in line with legal requirements

·        Deliver store profitability to agreed targets

·        Manage and motivate team members in order that they are well appreciated and valued

·        Deliver first class customer service and quality control through effective shift planning and management

·        Demonstrate a commercial aptitude; show desire to deliver given targets, be able to demonstrate full understanding of stock management and margin delivery

·        Total responsibility for all legislative paperwork to include, training records, food safety, health & safety and COSHH

·        To undertake other duties as appropriate, as required by your operations manager

·        To be a positive role model to the team

·        Completing all relevant training courses set and ensuring 100% compliance in team completion

Knowledge, Experience and Skills required:

·        Flexible – can cope with retail disciplines and structured product ranges and put flair into customer service and selling

·        Practical – able to carry out practical training and have a hands-on approach

·        Lead by example - must be able to undertake every task within the store operation

·        Excellent front of house skills

.        Communication - able to communicate well both orally and in writing 

.        Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target        delivery; demonstrate a Store Manager level of understanding of the term gross profit and what factors affect the achievement of gross profit
.        Good IT skills. Able to utilise Microsoft Outlook, Excel, and Word 

.         Relevant Management experience in a high-volume food/retail business proven experience of leading , managing and developing people

. Food safety qualification - minimum Level 2, preferred Level 3