The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites.

You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment.

Line Management responsibilities for Operations Managers, and Facilities Manager

Reporting into COO

People & Leadership

Clear plans for succession
Build high-performing teams
Drive engagement and retention

Ensure succession plans in place for all

Operational Leadership:
Develop and implement operational strategies aligned with business objectives
Oversee daily operations across all retail sites
Ensure consistent execution of brand standards and product quality
Drive continuous improvement initiatives

Clear communications strategy for retail stores

Commercial Performance:
Full Ownership of operational P&L performance
Data lead decisions to improve results
Clear operational plan for sales growth and profitability

Full accountability for Annual Budget planning and delivery

Health and Safety Compliance:
Ensure compliance with health and safety and food safety standards
Deliver strong audit performance
Implement risk-reducing processes

Ensure a safe environment for all teams, customers and suppliers

Facilities Management:
Accountable for performance of Facilities Team
Accountable for Annual Budget planning and delivery

Growing the business:

Identify and propose potential new site openings

Full ownership of new shop openings
Drive improvement in operational systems

Senior operations experience in food retail or hospitality
Strong commercial and P&L management capability
Knowledge of food safety regulations
Multi-site leadership experience
Strong leadership and problem-solving skills

Cmgr, FCMI, MBA (Desirable)

Passion to be the best in class

Customer first mindset

Creative and strategic thinker

Confident Leader and communicator

The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites.

You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment.

Line Management responsibilities for Operations Managers, and Facilities Manager

Reporting into COO

People & Leadership

Clear plans for succession
Build high-performing teams
Drive engagement and retention

Ensure succession plans in place for all

Operational Leadership:
Develop and implement operational strategies aligned with business objectives
Oversee daily operations across all retail sites
Ensure consistent execution of brand standards and product quality
Drive continuous improvement initiatives

Clear communications strategy for retail stores

Commercial Performance:
Full Ownership of operational P&L performance
Data lead decisions to improve results
Clear operational plan for sales growth and profitability

Full accountability for Annual Budget planning and delivery

Health and Safety Compliance:
Ensure compliance with health and safety and food safety standards
Deliver strong audit performance
Implement risk-reducing processes

Ensure a safe environment for all teams, customers and suppliers

Facilities Management:
Accountable for performance of Facilities Team
Accountable for Annual Budget planning and delivery

Growing the business:

Identify and propose potential new site openings

Full ownership of new shop openings
Drive improvement in operational systems

Senior operations experience in food retail or hospitality
Strong commercial and P&L management capability
Knowledge of food safety regulations
Multi-site leadership experience
Strong leadership and problem-solving skills

Cmgr, FCMI, MBA (Desirable)

Passion to be the best in class

Customer first mindset

Creative and strategic thinker

Confident Leader and communicator