The Facilities & Maintenance Manager is responsible for ensuring all retail sites, kitchens, and support facilities are safe, compliant, and fully operational. This role leads both reactive and planned maintenance, drives cost control, and ensures minimal disruption to trading.

Working in a fast-paced environment, you will take a hands-on approach to maintaining high standards across estates, supporting new site openings, and improving asset performance.

Line Management responsibility for Maintenance Lead and Operational Support Administrator.

Reporting into the Head of Operations

Facilities & Maintenance Management:
Oversee day-to-day facilities management across all locations
Manage planned preventative maintenance (PPM) schedules
Ensure timely resolution of reactive issues

Contractor & Supplier Management:
Manage external contractors and service providers
Monitor SLAs and ensure value for money

Compliance & Safety:
Ensure compliance with health & safety, fire, and food safety
Manage statutory inspections and certifications

Asset & Equipment Management:
Maintain key equipment including refrigeration and kitchen equipment
Track asset performance and reliability

Cost Management & Budgeting:
Manage maintenance budgets and control costs
Identify opportunities to reduce reactive spend

Projects & New Site Support:
Support store openings, refurbishments, and fit-outs
Ensure site readiness and compliance

Continuous Improvement:
Improve systems and maintenance tracking
Drive efficiency and sustainability initiatives

Experience in facilities/maintenance within retail or food environments
Understanding of building systems and compliance
Multi-site experience
Contractor management experience
Strong budgeting and organisational skills

Relevant qualification or equivalent experience
IOSH/NEBOSH (desirable)

Hands-on and proactive
Leadership and communication
Attention to detail and planning skills
Open mindset

Team player 

The Facilities & Maintenance Manager is responsible for ensuring all retail sites, kitchens, and support facilities are safe, compliant, and fully operational. This role leads both reactive and planned maintenance, drives cost control, and ensures minimal disruption to trading.

Working in a fast-paced environment, you will take a hands-on approach to maintaining high standards across estates, supporting new site openings, and improving asset performance.

Line Management responsibility for Maintenance Lead and Operational Support Administrator.

Reporting into the Head of Operations

Facilities & Maintenance Management:
Oversee day-to-day facilities management across all locations
Manage planned preventative maintenance (PPM) schedules
Ensure timely resolution of reactive issues

Contractor & Supplier Management:
Manage external contractors and service providers
Monitor SLAs and ensure value for money

Compliance & Safety:
Ensure compliance with health & safety, fire, and food safety
Manage statutory inspections and certifications

Asset & Equipment Management:
Maintain key equipment including refrigeration and kitchen equipment
Track asset performance and reliability

Cost Management & Budgeting:
Manage maintenance budgets and control costs
Identify opportunities to reduce reactive spend

Projects & New Site Support:
Support store openings, refurbishments, and fit-outs
Ensure site readiness and compliance

Continuous Improvement:
Improve systems and maintenance tracking
Drive efficiency and sustainability initiatives

Experience in facilities/maintenance within retail or food environments
Understanding of building systems and compliance
Multi-site experience
Contractor management experience
Strong budgeting and organisational skills

Relevant qualification or equivalent experience
IOSH/NEBOSH (desirable)

Hands-on and proactive
Leadership and communication
Attention to detail and planning skills
Open mindset

Team player