Job Description

Job Title: Area Operations Manager

Reports To: Head of Operations

Purpose:

To provide SOHO Coffee shops Ltd with implementation, monitoring and review of a retail operation that maximises net retail profit.

Principal Accountabilities:

·        Development of net profit across the entire store’s operation.

·        Driving sales and controlling cost across all stores using weekly and monthly P&L’s and agreed commercial targets

·        Recruit, develop, and train our team to make positive impact in all areas

·        Responsible for maximising each stores relationships with centre managers and influential neighbours to the gain of sales and net profit

·        Maintain and sponsor a positive and respectful company culture to build motivated teams and faithful individuals at all levels

·        Develop and maintain a strong customer service culture as a point of difference on the high street

·        Take a leading role in building positive sales management with the store teams – coaching and empowering everyone

·        Review & audit Food Safety regulations, in all locations. Drive and review actions to improv.

·        Review & audit operational standards, cash controls, margins, & GP, in all locations. Drive and review actions to improve

·        Ensure the correct response to the production of the weekly trading information and the monthly management accounts. Drive and review actions to improve

·        Audit and review Health & Safety compliance

·        Audit and review Fire Safety compliance

·        Oversee & guide disciplinary process, to ensure legal compliance and protect company reputation

Key Skills & Experience:

·        Evidence of leadership and management skills

·        2 years’ experience in a similar role – multi-site management in food retail is a prerequisite

·        Excellent communication skills – good control of English language; able to communicate well both orally and in writing. Confident presentation skills.

·        Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a thorough level of understanding of the term gross profit and what factors affect the achievement of gross profit

·        Good IT skills. Able to utilise Microsoft Outlook, Excel, Word, and PowerPoint

·        Aptitude for developing and implementing business strategies

·        Full driving licence

Job Description

Job Title: Area Operations Manager

Reports To: Head of Operations

Purpose:

To provide SOHO Coffee shops Ltd with implementation, monitoring and review of a retail operation that maximises net retail profit.

Principal Accountabilities:

·        Development of net profit across the entire store’s operation.

·        Driving sales and controlling cost across all stores using weekly and monthly P&L’s and agreed commercial targets

·        Recruit, develop, and train our team to make positive impact in all areas

·        Responsible for maximising each stores relationships with centre managers and influential neighbours to the gain of sales and net profit

·        Maintain and sponsor a positive and respectful company culture to build motivated teams and faithful individuals at all levels

·        Develop and maintain a strong customer service culture as a point of difference on the high street

·        Take a leading role in building positive sales management with the store teams – coaching and empowering everyone

·        Review & audit Food Safety regulations, in all locations. Drive and review actions to improv.

·        Review & audit operational standards, cash controls, margins, & GP, in all locations. Drive and review actions to improve

·        Ensure the correct response to the production of the weekly trading information and the monthly management accounts. Drive and review actions to improve

·        Audit and review Health & Safety compliance

·        Audit and review Fire Safety compliance

·        Oversee & guide disciplinary process, to ensure legal compliance and protect company reputation

Key Skills & Experience:

·        Evidence of leadership and management skills

·        2 years’ experience in a similar role – multi-site management in food retail is a prerequisite

·        Excellent communication skills – good control of English language; able to communicate well both orally and in writing. Confident presentation skills.

·        Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a thorough level of understanding of the term gross profit and what factors affect the achievement of gross profit

·        Good IT skills. Able to utilise Microsoft Outlook, Excel, Word, and PowerPoint

·        Aptitude for developing and implementing business strategies

·        Full driving licence