Share with friends
Accessibility
Room Service Waiter
The Soho Hotel
Room Service Waiter
The Soho Hotel
Full Time
£16 - £17 / Hour
Room Service Waiter
The Soho Hotel
Full Time
£16 - £17 / Hour
Skills
Customer Service
Description
Are you passionate about hospitality and thrive in a bustling environment? Firmdale Hotels is renowned for its luxurious accommodations, exceptional service, and vibrant atmosphere. We are seeking an enthusiastic Room Service Waiter to join our highly successful team at The Soho Hotel, one of our most iconic and dynamic properties located in the heart of London.
Firmdale Hotels is a collection of award-winning boutique hotels located in London and New York. We pride ourselves on providing a unique and memorable experience for our guests, with each property showcasing distinctive design, outstanding service, and a commitment to excellence.
As a Room Service Waiter at The Soho Hotel, your primary role will be to ensure our guests receive impeccable service during their stay.
Responsibilities:
- Taking and delivering guest orders with efficiency and accuracy.
- Making personalised recommendations to enhance the guest experience.
- Ensuring all room service requests are fulfilled promptly and effectively.
- Maintaining a clean and organised service area.
- Collaborating with the kitchen and other hotel team members to provide seamless service.
- Handling guest inquiries and requests with professionalism and a positive attitude.
- Upholding the highest standards of customer service and hospitality.
What you Need:
- Thrive in a fast-paced environment and handle multiple tasks with ease.
- Deliver precise and accurate service, ensuring every detail meets our high standards.
- A genuine desire to provide outstanding service and create memorable experiences for our guests.
- Efficiently manage orders and communicate effectively with team members and guests.
- Work collaboratively within a team to achieve common goals and maintain a harmonious work environment.
What We Offer:
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
About Us
Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction.
To work here is to be immersed
in that creative spirit every day. The Soho Hotel is a place where personality
and passion are valued as much as skill, and where every member of the team
plays a part in bringing an extraordinary guest experience to life.
You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2025
- Best Hotels in London, The Telegraph, 2024
- Coolest Hotels in London, The Times, 2024
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Are you passionate about hospitality and thrive in a bustling environment? Firmdale Hotels is renowned for its luxurious accommodations, exceptional service, and vibrant atmosphere. We are seeking an enthusiastic Room Service Waiter to join our highly successful team at The Soho Hotel, one of our most iconic and dynamic properties located in the heart of London.
Firmdale Hotels is a collection of award-winning boutique hotels located in London and New York. We pride ourselves on providing a unique and memorable experience for our guests, with each property showcasing distinctive design, outstanding service, and a commitment to excellence.
As a Room Service Waiter at The Soho Hotel, your primary role will be to ensure our guests receive impeccable service during their stay.
Responsibilities:
- Taking and delivering guest orders with efficiency and accuracy.
- Making personalised recommendations to enhance the guest experience.
- Ensuring all room service requests are fulfilled promptly and effectively.
- Maintaining a clean and organised service area.
- Collaborating with the kitchen and other hotel team members to provide seamless service.
- Handling guest inquiries and requests with professionalism and a positive attitude.
- Upholding the highest standards of customer service and hospitality.
What you Need:
- Thrive in a fast-paced environment and handle multiple tasks with ease.
- Deliver precise and accurate service, ensuring every detail meets our high standards.
- A genuine desire to provide outstanding service and create memorable experiences for our guests.
- Efficiently manage orders and communicate effectively with team members and guests.
- Work collaboratively within a team to achieve common goals and maintain a harmonious work environment.
What We Offer:
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
About Us
Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction.
To work here is to be immersed
in that creative spirit every day. The Soho Hotel is a place where personality
and passion are valued as much as skill, and where every member of the team
plays a part in bringing an extraordinary guest experience to life.
You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2025
- Best Hotels in London, The Telegraph, 2024
- Coolest Hotels in London, The Times, 2024
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
{{ backgroundCheckDisclosureText }}
Room Service Waiter
Full Time
£16 - £17 / Hour
Skills
Customer Service
4 Richmond Mews, London W1D 3DH, UK