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Reception Supervisor
The Soho Hotel - Front of House
Reception Supervisor
The Soho Hotel - Front of House
Full Time
1
Year
Experience
£18 - £20 / Hour
Reception Supervisor
The Soho Hotel - Front of House
Full Time
1
Year
Experience
£18 - £20 / Hour
Skills
Leadership
Hotel Reception
Supervisory
Description
Are you passionate about delivering exceptional service and creating unforgettable guest experiences? Firmdale Hotels is seeking an enthusiastic and dedicated Reception Supervisor to join our prestigious team at The Soho Hotel.
At Firmdale Hotels, we pride ourselves on our unique approach to hospitality, combining luxury and comfort with a warm, welcoming atmosphere. Our hotels are renowned for their distinctive style, exceptional service, and attention to detail. As a member of our team, you’ll be part of a vibrant community that values excellence and innovation in everything we do.
As a Reception Supervisor, you will play a crucial role in ensuring our guests receive outstanding service from the moment they arrive. You will lead and inspire our front office team, ensuring every interaction is professional, warm, and efficient.
Responsibilities:
- Supervising and supporting the reception team to deliver seamless and memorable guest experiences.
- Handling guest inquiries and resolving any issues promptly and effectively.
- Coordinating with other departments to ensure smooth operations and guest satisfaction.
- Training and mentoring new team members, fostering a positive and collaborative work environment.
- Maintaining impeccable presentation and adhering to the highest standards of hospitality.
What you Need:
- A keen willingness to work as part of a dynamic team.
- Proven supervisory experience in a customer-focused environment.
- Exceptional communication and interpersonal skills.
- A passion for detail and a commitment to delivering excellence.
- Warmth, enthusiasm, and impeccable presentation.
What We Offer:
- Competitive hourly rate of £13.80 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Are you passionate about delivering exceptional service and creating unforgettable guest experiences? Firmdale Hotels is seeking an enthusiastic and dedicated Reception Supervisor to join our prestigious team at The Soho Hotel.
At Firmdale Hotels, we pride ourselves on our unique approach to hospitality, combining luxury and comfort with a warm, welcoming atmosphere. Our hotels are renowned for their distinctive style, exceptional service, and attention to detail. As a member of our team, you’ll be part of a vibrant community that values excellence and innovation in everything we do.
As a Reception Supervisor, you will play a crucial role in ensuring our guests receive outstanding service from the moment they arrive. You will lead and inspire our front office team, ensuring every interaction is professional, warm, and efficient.
Responsibilities:
- Supervising and supporting the reception team to deliver seamless and memorable guest experiences.
- Handling guest inquiries and resolving any issues promptly and effectively.
- Coordinating with other departments to ensure smooth operations and guest satisfaction.
- Training and mentoring new team members, fostering a positive and collaborative work environment.
- Maintaining impeccable presentation and adhering to the highest standards of hospitality.
What you Need:
- A keen willingness to work as part of a dynamic team.
- Proven supervisory experience in a customer-focused environment.
- Exceptional communication and interpersonal skills.
- A passion for detail and a commitment to delivering excellence.
- Warmth, enthusiasm, and impeccable presentation.
What We Offer:
- Competitive hourly rate of £13.80 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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Reception Supervisor
Full Time
1
Year
Experience
£18 - £20 / Hour
Skills
Leadership
Hotel Reception
Supervisory
4 Richmond Mews, London, W1D 3DH, United Kingdom