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Head Therapist/ Trainer
The Greenway Hotel & Spa, Cheltenham
Head Therapist/ Trainer
The Greenway Hotel & Spa, Cheltenham
Full Time
1
Year
Experience
£30000 / Year
Head Therapist/ Trainer
The Greenway Hotel & Spa, Cheltenham
Full Time
1
Year
Experience
£30000 / Year
Skills
Massage
Leadership Skills
Beauty Therapy
Spa Treatments
Description
**We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence**
This is a unique role that blends delivering exceptional treatments with leading operational excellence, mentoring, and inspiring our therapists and apprentices. A newly created role within our 5 bubble spa rated boutique spa which we anticipate adding real value to the spa, customers and team.
What you’ll be doing:
- Delivering luxury treatments to the highest standard, exceeding guest expectations every time.
- Acting as a role model for the spa team, setting benchmarks in guest experience, treatment delivery, and professional standards.
- Leading training and development for our therapists and apprentices, ensuring continuous upskilling and confidence across the team.
- Driving treatment and operational excellence: from diary and stock management to retail and revenue opportunities.
- Supporting the Spa Manager by stepping into leadership duties when required.
- Championing innovative techniques such as Hands-Free Massage, ensuring the team can build long and fulfilling careers.
What we’re looking for:
- A qualified Beauty/Spa Therapist with NVQ Level 3/4
- Proven experience in a luxury spa or hotel environment.
- A genuine passion for both delivering treatments and helping others to grow and develop their skills.
- Strong organisational and operational abilities, with the confidence to balance treatments, training, and spa operations.
- Excellent communication and coaching skills — you enjoy sharing your knowledge, giving feedback, and inspiring confidence in others.
- A natural leader with empathy and patience, able to motivate, mentor, and build a high-performing team.
- Flexibility to work weekends and bank holidays.
What’s in it for me?
- The chance to step up from Senior Therapist to a leadership and training role, while still keeping hands-on with treatments.
- Training in advanced techniques to protect your career longevity.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
INDHP
**We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence**
This is a unique role that blends delivering exceptional treatments with leading operational excellence, mentoring, and inspiring our therapists and apprentices. A newly created role within our 5 bubble spa rated boutique spa which we anticipate adding real value to the spa, customers and team.
What you’ll be doing:
- Delivering luxury treatments to the highest standard, exceeding guest expectations every time.
- Acting as a role model for the spa team, setting benchmarks in guest experience, treatment delivery, and professional standards.
- Leading training and development for our therapists and apprentices, ensuring continuous upskilling and confidence across the team.
- Driving treatment and operational excellence: from diary and stock management to retail and revenue opportunities.
- Supporting the Spa Manager by stepping into leadership duties when required.
- Championing innovative techniques such as Hands-Free Massage, ensuring the team can build long and fulfilling careers.
What we’re looking for:
- A qualified Beauty/Spa Therapist with NVQ Level 3/4
- Proven experience in a luxury spa or hotel environment.
- A genuine passion for both delivering treatments and helping others to grow and develop their skills.
- Strong organisational and operational abilities, with the confidence to balance treatments, training, and spa operations.
- Excellent communication and coaching skills — you enjoy sharing your knowledge, giving feedback, and inspiring confidence in others.
- A natural leader with empathy and patience, able to motivate, mentor, and build a high-performing team.
- Flexibility to work weekends and bank holidays.
What’s in it for me?
- The chance to step up from Senior Therapist to a leadership and training role, while still keeping hands-on with treatments.
- Training in advanced techniques to protect your career longevity.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
INDHP
Head Therapist/ Trainer
Full Time
1
Year
Experience
£30000 / Year
Skills
Massage
Leadership Skills
Beauty Therapy
Spa Treatments
Cheltenham GL51 4UG, UK