And there’s more where these came from… 

As Spa Reception Manager, you’ll enjoy:

• Monthly service payments on top of your salary

• 28 days’ annual leave (pro rata for part time) – and we want you to use it

• Free parking on site

• Meals on duty – our chefs will keep you fed because you’re part of the team

• Discounts on eating, drinking and staying across all our properties

• A stimulating, supportive environment as part of a diverse community

• Opportunities for growth and development in your role

• £500 refer-a-friend scheme

What you’ll be doing as Spa Reception Manager

This role is perfect for you if you know the spa world inside out, enjoy structure and organisation, and get a buzz from creating a smooth, special experience for every guest.

You will:

• Be the warm welcome and friendly goodbye for all spa guests – members, hotel guests and day visitors

• Supervise and support our spa receptionists and spa assistants, helping the team deliver a consistently brilliant experience

• Use your therapy/spa background to understand treatments, timings and flow – and translate that into a slick, well-run day for both guests and therapists

• Keep on top of spa administration (bookings, reporting, rotas, stock, communication) with pride and accuracy

• Stay hands-on during busy periods – supporting the team, ensuring guest areas remain beautiful and calmly sorting any little issues

• Spot and act on sales opportunities naturally – recommending upgrades, retail, and perhaps serving a coffee or a glass of champagne

• Create an approachable, relaxed atmosphere for members and guests so they feel at home from arrival to departure

• Feel valued as you drive engagement in the team and positively influence our culture, our business and our guests’ experience

Who we’re looking for

• You have experience in a spa environment – ideally as a therapist or in spa reception/coordination

• Ready to step up if needed, supporting the Spa Manager when and where needed

• You love the spa and wellness world but are ready to step away from doing treatments

• You’re confident using booking systems and comfortable with admin and reporting, full training will be provided

• You’re naturally warm, personable and sales-aware

• You enjoy leading and supporting a team

• You have great attention to detail and care about standards and guest journey

What happens next?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team! 

And there’s more where these came from… 

As Spa Reception Manager, you’ll enjoy:

• Monthly service payments on top of your salary

• 28 days’ annual leave (pro rata for part time) – and we want you to use it

• Free parking on site

• Meals on duty – our chefs will keep you fed because you’re part of the team

• Discounts on eating, drinking and staying across all our properties

• A stimulating, supportive environment as part of a diverse community

• Opportunities for growth and development in your role

• £500 refer-a-friend scheme

What you’ll be doing as Spa Reception Manager

This role is perfect for you if you know the spa world inside out, enjoy structure and organisation, and get a buzz from creating a smooth, special experience for every guest.

You will:

• Be the warm welcome and friendly goodbye for all spa guests – members, hotel guests and day visitors

• Supervise and support our spa receptionists and spa assistants, helping the team deliver a consistently brilliant experience

• Use your therapy/spa background to understand treatments, timings and flow – and translate that into a slick, well-run day for both guests and therapists

• Keep on top of spa administration (bookings, reporting, rotas, stock, communication) with pride and accuracy

• Stay hands-on during busy periods – supporting the team, ensuring guest areas remain beautiful and calmly sorting any little issues

• Spot and act on sales opportunities naturally – recommending upgrades, retail, and perhaps serving a coffee or a glass of champagne

• Create an approachable, relaxed atmosphere for members and guests so they feel at home from arrival to departure

• Feel valued as you drive engagement in the team and positively influence our culture, our business and our guests’ experience

Who we’re looking for

• You have experience in a spa environment – ideally as a therapist or in spa reception/coordination

• Ready to step up if needed, supporting the Spa Manager when and where needed

• You love the spa and wellness world but are ready to step away from doing treatments

• You’re confident using booking systems and comfortable with admin and reporting, full training will be provided

• You’re naturally warm, personable and sales-aware

• You enjoy leading and supporting a team

• You have great attention to detail and care about standards and guest journey

What happens next?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!