Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

Mission 

Under the general guidance of the General Manager, the  Service & Hospitality Manager is responsible for driving the Noble33 vision. The Service & Hospitality Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Service & Hospitality Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

 Duties & Functions

• Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams

• Schedule, conduct and document employee performance reviews to standard operating procedures

• Identify, train and develop key employees for growth, advancement and promotion

• Become proficient in all job functions of both front and back of house employees

• Organize quarterly employee meetings

• Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws

• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Communicate repair and maintenance to GM and/or appropriate repair source

• Become proficient in the use of all restaurant technology equipment and software.

Day to Day Venue Management

• Direct and supervise employees in a daily basis in a fair and dignified manner

• Assist AGM with training, coaching and development of management team in areas Including: Noble33 culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations

• Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to Noble33 procedures

• Authorize all comps and voids for all service personnel

• Complete all administrative duties as outlined and assigned by the GM

• Report and help resolve all maintenance issues in timely manner

Brand Standards

• Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments

• Ensure all food and beverage menu items are presented consistently, accurately, and with integrity 

• Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices

• Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition” 

• Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards

Marketing & Business Development 

• Assist with driving planning and execution of the business development strategy

• Assist with the planning and execution of the digital marketing strategy

• Identify key dates, promotions, & yearly programming for the venue

• Develop & maintain business relationships with all neighboring business’

• Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels 

• Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all are coordinated and handled seamlessly through the VIP service manager (or managers OD), with a focus on driving top line revenue from these programs while keeping costs manageable

• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Inventory & Labor Management 

• Ensure proper pars and inventory management systems are in place, keep active/running total/par

• Manage labor dollars, controlling overtime and labor % according to budget

• Ensure anti-theft measures are in place for all COGs supplies

• Ensure accurate monthly inventory is completed and turned in on time

• Perform departmental Labor cost analysis and oversight

Specific Job Knowledge & Skills:

• College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience 

• Two to three years in a management position, preferably in an upscale or lifestyle brand hotel

• Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Passion for hospitality and for creating exceptional guest experiences

• Proven ability to develop and maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Available to work on call shifts, after hours, over weekends and on holidays.

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

• Stand, sit, or walk for an extended period of time or for an entire work shift

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

• Requires manual ability to use, carry, and operate all necessary equipment

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

Mission 

Under the general guidance of the General Manager, the  Service & Hospitality Manager is responsible for driving the Noble33 vision. The Service & Hospitality Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Service & Hospitality Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

 Duties & Functions

• Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams

• Schedule, conduct and document employee performance reviews to standard operating procedures

• Identify, train and develop key employees for growth, advancement and promotion

• Become proficient in all job functions of both front and back of house employees

• Organize quarterly employee meetings

• Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws

• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Communicate repair and maintenance to GM and/or appropriate repair source

• Become proficient in the use of all restaurant technology equipment and software.

Day to Day Venue Management

• Direct and supervise employees in a daily basis in a fair and dignified manner

• Assist AGM with training, coaching and development of management team in areas Including: Noble33 culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations

• Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to Noble33 procedures

• Authorize all comps and voids for all service personnel

• Complete all administrative duties as outlined and assigned by the GM

• Report and help resolve all maintenance issues in timely manner

Brand Standards

• Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments

• Ensure all food and beverage menu items are presented consistently, accurately, and with integrity 

• Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices

• Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition” 

• Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards

Marketing & Business Development 

• Assist with driving planning and execution of the business development strategy

• Assist with the planning and execution of the digital marketing strategy

• Identify key dates, promotions, & yearly programming for the venue

• Develop & maintain business relationships with all neighboring business’

• Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels 

• Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all are coordinated and handled seamlessly through the VIP service manager (or managers OD), with a focus on driving top line revenue from these programs while keeping costs manageable

• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Inventory & Labor Management 

• Ensure proper pars and inventory management systems are in place, keep active/running total/par

• Manage labor dollars, controlling overtime and labor % according to budget

• Ensure anti-theft measures are in place for all COGs supplies

• Ensure accurate monthly inventory is completed and turned in on time

• Perform departmental Labor cost analysis and oversight

Specific Job Knowledge & Skills:

• College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience 

• Two to three years in a management position, preferably in an upscale or lifestyle brand hotel

• Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Passion for hospitality and for creating exceptional guest experiences

• Proven ability to develop and maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Available to work on call shifts, after hours, over weekends and on holidays.

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

• Stand, sit, or walk for an extended period of time or for an entire work shift

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

• Requires manual ability to use, carry, and operate all necessary equipment

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.