Hotel Figueroa’s reputation as a magnet for progressive thinkers first put it on the map nearly a century ago—and now, Chef Joana Cruz' culinary artistry keeps visitors and locals coming back in droves. Our restaurants provide an intimate retreat from the bustle of Downtown Los Angeles. Our chefs use the best locally sourced ingredients to create uniquely flavorful, ingredient-forward menus making Hotel Figueroa a sought-after destination for serious foodies.
The atmosphere lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop. Our farm-to-glass cocktails enhance the dining experience and are conversation-starters themselves. Food and beverage will be accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art in an electric scene that keeps L.A.'s best and brightest buzzing into the wee hours. Sparrow is a modern Italian restaurant located at Hotel Figueroa, the award-winning preserved treasure in Downtown Los Angeles. Consisting of comforting Italian and Mediterranean classics with creative twists, offering a selection of pasta, pizzas, and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. Its cuisines are complemented by adventurous mixology that uses fresh, seasonal ingredients, and the finest spirits to craft dynamic cocktails all rooted in the flavors of Italy. Offering a resort-like respite, Sparrow’s signature design transports guests to the enchanting southern European coast. The restaurant features a cathedral-like entryway, velvet draped arches, modern light fixtures, and the use of marble, tile insets, and wood, all contributing to the romantic Coastal Italian and Mediterranean aesthetic.
Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.
We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.
Mission
Under the general guidance of the General Manager, the Service & Hospitality Manager is responsible for driving the Noble33 vision. The Service & Hospitality Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Service & Hospitality Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.
Duties & Functions
Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams
Schedule, conduct and document employee performance reviews to standard operating procedures
Identify, train and develop key employees for growth, advancement and promotion
Become proficient in all job functions of both front and back of house employees
Organize quarterly employee meetings
Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Communicate repair and maintenance to GM and/or appropriate repair source
Become proficient in the use of all restaurant technology equipment and software.
Day to Day Venue Management
Direct and supervise employees in a daily basis in a fair and dignified manner
Assist AGM with training, coaching and development of management team in areas Including: Noble33 culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations
Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to Noble33 procedures
Authorize all comps and voids for all service personnel
Complete all administrative duties as outlined and assigned by the GM
Report and help resolve all maintenance issues in timely manner
Brand Standards
Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments
Ensure all food and beverage menu items are presented consistently, accurately, and with integrity
Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices
Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition”
Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards
Marketing & Business Development
Assist with driving planning and execution of the business development strategy
Assist with the planning and execution of the digital marketing strategy
Identify key dates, promotions, & yearly programming for the venue
Develop & maintain business relationships with all neighboring business’
Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels
Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all are coordinated and handled seamlessly through the VIP service manager (or managers OD), with a focus on driving top line revenue from these programs while keeping costs manageable
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Inventory & Labor Management
Ensure proper pars and inventory management systems are in place, keep active/running total/par
Manage labor dollars, controlling overtime and labor % according to budget
Ensure anti-theft measures are in place for all COGs supplies
Ensure accurate monthly inventory is completed and turned in on time
Perform departmental Labor cost analysis and oversight
Specific Job Knowledge & Skills:
College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience
Two to three years in a management position, preferably in an upscale or lifestyle brand hotel
Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Passion for hospitality and for creating exceptional guest experiences
Proven ability to develop and maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Available to work on call shifts, after hours, over weekends and on holidays.
Physical Abilities:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Requires manual ability to use, carry, and operate all necessary equipment
We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.
Hotel Figueroa’s reputation as a magnet for progressive thinkers first put it on the map nearly a century ago—and now, Chef Joana Cruz' culinary artistry keeps visitors and locals coming back in droves. Our restaurants provide an intimate retreat from the bustle of Downtown Los Angeles. Our chefs use the best locally sourced ingredients to create uniquely flavorful, ingredient-forward menus making Hotel Figueroa a sought-after destination for serious foodies.
The atmosphere lends homage to the coastal lifestyle where art meets fashion amidst a serene backdrop. Our farm-to-glass cocktails enhance the dining experience and are conversation-starters themselves. Food and beverage will be accompanied by ongoing programming including eclectic poolside vibes with live musicians and performance art in an electric scene that keeps L.A.'s best and brightest buzzing into the wee hours. Sparrow is a modern Italian restaurant located at Hotel Figueroa, the award-winning preserved treasure in Downtown Los Angeles. Consisting of comforting Italian and Mediterranean classics with creative twists, offering a selection of pasta, pizzas, and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. Its cuisines are complemented by adventurous mixology that uses fresh, seasonal ingredients, and the finest spirits to craft dynamic cocktails all rooted in the flavors of Italy. Offering a resort-like respite, Sparrow’s signature design transports guests to the enchanting southern European coast. The restaurant features a cathedral-like entryway, velvet draped arches, modern light fixtures, and the use of marble, tile insets, and wood, all contributing to the romantic Coastal Italian and Mediterranean aesthetic.
Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.
We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.
Mission
Under the general guidance of the General Manager, the Service & Hospitality Manager is responsible for driving the Noble33 vision. The Service & Hospitality Manager will ensure that employees are equipped to execute to our brand standards so that all guests have an engaging and dynamic experience. The Service & Hospitality Manager will work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.
Duties & Functions
Assist with recruiting, hiring, training, development and retention of qualified employees for the Operations & Culinary teams
Schedule, conduct and document employee performance reviews to standard operating procedures
Identify, train and develop key employees for growth, advancement and promotion
Become proficient in all job functions of both front and back of house employees
Organize quarterly employee meetings
Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state and local laws
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Communicate repair and maintenance to GM and/or appropriate repair source
Become proficient in the use of all restaurant technology equipment and software.
Day to Day Venue Management
Direct and supervise employees in a daily basis in a fair and dignified manner
Assist AGM with training, coaching and development of management team in areas Including: Noble33 culture, systems, policies and procedures, personal growth is always up to code with State & Federal regulations
Identify, address and document individual employee performance problems according to standard operating procedures. Discipline and/or terminate as necessary according to Noble33 procedures
Authorize all comps and voids for all service personnel
Complete all administrative duties as outlined and assigned by the GM
Report and help resolve all maintenance issues in timely manner
Brand Standards
Ensure all service standards are maintained with a hospitality focus, and that all guests are attended to and treated with utmost respect by all departments
Ensure all food and beverage menu items are presented consistently, accurately, and with integrity
Assist in developing new ideas for service standards, food & beverage menu items, and guest relations practices
Conduct daily walk throughs of the venue to ensure the venue is always up to brand standards and in “Mint Condition”
Ensure that all guest complaints are handled and responded to within appropriate timelines and in a manner consistent with brand values and standards
Marketing & Business Development
Assist with driving planning and execution of the business development strategy
Assist with the planning and execution of the digital marketing strategy
Identify key dates, promotions, & yearly programming for the venue
Develop & maintain business relationships with all neighboring business’
Actively ensure all staff are propagating the business in appropriate fashion, IE: Social Media & other digital Channels
Constantly oversee promo tables, hosted tables, VIP tables, influencer program, Noble 33 program. Ensure all are coordinated and handled seamlessly through the VIP service manager (or managers OD), with a focus on driving top line revenue from these programs while keeping costs manageable
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Inventory & Labor Management
Ensure proper pars and inventory management systems are in place, keep active/running total/par
Manage labor dollars, controlling overtime and labor % according to budget
Ensure anti-theft measures are in place for all COGs supplies
Ensure accurate monthly inventory is completed and turned in on time
Perform departmental Labor cost analysis and oversight
Specific Job Knowledge & Skills:
College degree in Business, Hospitality, or a Related field; or equivalent mix of education and experience
Two to three years in a management position, preferably in an upscale or lifestyle brand hotel
Thorough knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Passion for hospitality and for creating exceptional guest experiences
Proven ability to develop and maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Available to work on call shifts, after hours, over weekends and on holidays.
Physical Abilities:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Requires manual ability to use, carry, and operate all necessary equipment
We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.