Spa Receptionist

We are currently seeking a professional and customer-focused Spa Receptionist to join our award-winning Country Club & Spa team. This is an exciting opportunity for an experienced receptionist who thrives in a guest-facing environment and is passionate about delivering outstanding customer service.

As Spa Receptionist, you will be the first point of contact for all spa guests, creating a warm and welcoming atmosphere from the moment they arrive. You will manage bookings, handle enquiries, assist with spa day preparations, and support the day-to-day operation of the spa reception.

Working closely with therapists, spa hosts, and the wider team, you will ensure every guest enjoys a seamless and relaxing experience. The role will also include occasional support within the Estate Shop.

• Provide a friendly, professional, and welcoming experience for all spa guests.
• Act as the first point of contact for guest enquiries, both in person and over the phone.
• Manage spa bookings, appointments, and guest requests efficiently.
• Respond to telephone and email enquiries in a timely and professional manner.
• Check guests into the spa and provide tours of the facilities when required.
• Prepare for spa days, ensuring robes, towels, wristbands, and guest materials are ready.
• Work closely with Spa Hosts and therapists to ensure guests receive exceptional service throughout their visit.
• Support the operation of the Estate Shop when required.

• Deliver exceptional customer service that exceeds guest expectations.
• Build positive relationships with guests and colleagues.
• Handle guest enquiries and concerns professionally and effectively.
• Maintain a calm, organised approach in a busy environment.
• Contribute to a welcoming and relaxing spa atmosphere.

• Follow all company policies and health and safety procedures.
• Report maintenance issues, hazards, or safety concerns promptly.
• Maintain a clean, organised, and professional reception area.
• Ensure all materials, products, and equipment are kept in a safe and sanitary condition.
• Complete all mandatory training, including eLearning modules.
• Maintain high standards of personal presentation and professionalism at all times.

We are looking for an individual who is:

• Passionate about delivering exceptional customer service.
• Friendly, approachable, and professional.
• An excellent communicator with outstanding spoken English.
• Highly organised with strong attention to detail.
• Able to work effectively both independently and as part of a team.
• Calm and efficient under pressure.
• Flexible and willing to work weekends and shift patterns.
• Proud of their appearance and able to represent the Swinton brand professionally.

• Previous experience in a receptionist or front-of-house role.
• Strong customer service skills.
• Experience handling bookings, enquiries, and guest communications.
• Ability to multitask and prioritise effectively in a busy environment.
• A positive, proactive, and team-focused attitude.

• Experience using Premier Software booking systems.
• Experience using Reslynx booking systems.
• Previous experience within a spa, hotel, leisure, or hospitality environment.

• Work within a luxury spa and hospitality environment.
• Be part of a supportive and welcoming team.
• Join an organisation committed to sustainability and environmental responsibility.
• Access training and development opportunities.
• Work in one of Yorkshire's most beautiful countryside settings.
• Be part of a business that genuinely values employee wellbeing and career development.

Package description

At Swinton Estate we take pride in recognising and rewarding the dedication of our team members.

Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.

With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.

From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence.

Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

A few of the exclusive privileges our team enjoy include:

• Access to the Country Club and Spa facilities 
• 50% discount on food and beverage (including Cookery School and Chefs Table) for you and up to 5 guests
• 50% discount on spa days for you and up to 3 guests
• Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
• And many more! 

If you are an enthusiastic and professional receptionist who enjoys creating memorable guest experiences and thrives in a luxury hospitality environment, we'd love to hear from you.

Join the Country Club & Spa team at Swinton Estate and help create exceptional experiences for every guest.

We are currently seeking a professional and customer-focused Spa Receptionist to join our award-winning Country Club & Spa team. This is an exciting opportunity for an experienced receptionist who thrives in a guest-facing environment and is passionate about delivering outstanding customer service.

As Spa Receptionist, you will be the first point of contact for all spa guests, creating a warm and welcoming atmosphere from the moment they arrive. You will manage bookings, handle enquiries, assist with spa day preparations, and support the day-to-day operation of the spa reception.

Working closely with therapists, spa hosts, and the wider team, you will ensure every guest enjoys a seamless and relaxing experience. The role will also include occasional support within the Estate Shop.

• Provide a friendly, professional, and welcoming experience for all spa guests.
• Act as the first point of contact for guest enquiries, both in person and over the phone.
• Manage spa bookings, appointments, and guest requests efficiently.
• Respond to telephone and email enquiries in a timely and professional manner.
• Check guests into the spa and provide tours of the facilities when required.
• Prepare for spa days, ensuring robes, towels, wristbands, and guest materials are ready.
• Work closely with Spa Hosts and therapists to ensure guests receive exceptional service throughout their visit.
• Support the operation of the Estate Shop when required.

• Deliver exceptional customer service that exceeds guest expectations.
• Build positive relationships with guests and colleagues.
• Handle guest enquiries and concerns professionally and effectively.
• Maintain a calm, organised approach in a busy environment.
• Contribute to a welcoming and relaxing spa atmosphere.

• Follow all company policies and health and safety procedures.
• Report maintenance issues, hazards, or safety concerns promptly.
• Maintain a clean, organised, and professional reception area.
• Ensure all materials, products, and equipment are kept in a safe and sanitary condition.
• Complete all mandatory training, including eLearning modules.
• Maintain high standards of personal presentation and professionalism at all times.

We are looking for an individual who is:

• Passionate about delivering exceptional customer service.
• Friendly, approachable, and professional.
• An excellent communicator with outstanding spoken English.
• Highly organised with strong attention to detail.
• Able to work effectively both independently and as part of a team.
• Calm and efficient under pressure.
• Flexible and willing to work weekends and shift patterns.
• Proud of their appearance and able to represent the Swinton brand professionally.

• Previous experience in a receptionist or front-of-house role.
• Strong customer service skills.
• Experience handling bookings, enquiries, and guest communications.
• Ability to multitask and prioritise effectively in a busy environment.
• A positive, proactive, and team-focused attitude.

• Experience using Premier Software booking systems.
• Experience using Reslynx booking systems.
• Previous experience within a spa, hotel, leisure, or hospitality environment.

• Work within a luxury spa and hospitality environment.
• Be part of a supportive and welcoming team.
• Join an organisation committed to sustainability and environmental responsibility.
• Access training and development opportunities.
• Work in one of Yorkshire's most beautiful countryside settings.
• Be part of a business that genuinely values employee wellbeing and career development.

Package description

At Swinton Estate we take pride in recognising and rewarding the dedication of our team members.

Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.

With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.

From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence.

Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

A few of the exclusive privileges our team enjoy include:

• Access to the Country Club and Spa facilities 
• 50% discount on food and beverage (including Cookery School and Chefs Table) for you and up to 5 guests
• 50% discount on spa days for you and up to 3 guests
• Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
• And many more! 

If you are an enthusiastic and professional receptionist who enjoys creating memorable guest experiences and thrives in a luxury hospitality environment, we'd love to hear from you.

Join the Country Club & Spa team at Swinton Estate and help create exceptional experiences for every guest.