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Lead Host/Hostess
Rusty Pelican Miami
Lead Host/Hostess
Rusty Pelican Miami
Part Time
Full Time
2
Years
Experience
$18 - $21 / Hour
Lead Host/Hostess
Rusty Pelican Miami
Part Time
Full Time
2
Years
Experience
$18 - $21 / Hour
Skills
Fast-Paced Experience
Fluent in English
OpenTable Experience
Open Table
Description
Company Overview:
With dazzling waterfront views, contemporary American cuisine and glamorous décor, Rusty Pelican is known as the hottest destination for locals, celebrities, and tourists alike. Our fresh, inventive menu and top-notch service provided by our exceptional team members like you, are what make the Rusty Pelican Miami a premiere waterfront dining destination.
Rusty Pelican is hiring individuals that believe in the mission of delivering a 5-star experience to our fellow team members, guests, partners and community. Join us in this high energy and naturally fast-paced environment where you are an essential piece to our sophisticated and captivating dining experience.
Job Summary:
The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.
Pay: $18 - $21 / hour
Top-notch Benefits:
Not only do you get to share your passion and abilities with the company and our guests, but we offer a variety of opportunities and benefits to our team members as well:
- 24 hours paid Sick Time renewed yearly
- Management Referral Program with up to a $4,000 payout for qualifying management positions
- Employee Meals – Free meal for every eight-hour shift
- Employee Assistance Program (EAP) to assist with work life balance
- Paid vacation starting at 2 weeks per year
- Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company’s values.
- Numerous opportunities for growth and advancement Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off
Essential Duties:
- Maintain a professional image and a neat, clean, and cheerful nature.
- Answer telephone promptly and respond to questions accordingly.
- Greet guests upon arrival and assist guests while on a waiting list.
- Inform manager on duty of waiting list and the waiting period for guests.
- Maintain track of reservations as specified in Training Handbook.
- Inform manager on duty of any problems and take fast action when necessary.
- Bid farewell to guests as they leave and ensure everything was outstanding. Invite guests to return.
- Perform shift change/closing duties before leaving.
- Keep front area clean and Retail Organized
- Inspect restroom every fifteen minutes.
- Restock necessary supplies and bring all areas up to standard.
- Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while working
- Participate in and pass alcohol awareness and safety training classes and food safety training. Experience:
- 2+ years similar experience preferred.
- Excellent communication skills
- Must be able to pass host/hostess training and validation
- Must be neatly dressed and well-groomed in clean Company uniforms at all times.
- Must be able to operate P.O.S. computer, make change correctly, and make credit card transactions.
- Adherence to all Company and Safety Policies and Procedures.
- Must be able to clearly and effectively communicate in English.
Key Responsibilities
Guest Relations:
- Greet and welcome guests with warmth and professionalism.
- Manage reservations and seating arrangements efficiently.
- Handle guest inquiries, concerns, and special requests with courtesy and promptness.
Team Leadership:
- Supervise and train host/hostess staff to provide top-notch service.
- Coordinate host/hostess schedules to ensure proper coverage.
- Foster a positive and collaborative work environment.
Organization and Coordination:
- Maintain an organized and efficient seating chart.
- Collaborate with kitchen and serving staff to optimize table turnover.
- Monitor and manage waitlists during peak hours.
Communication:
- Communicate effectively with servers, management, and kitchen staff.
- Provide clear instructions to the host/hostess team to ensure smooth operations.
- Handle customer feedback and communicate it constructively to the team.
Problem Solving:
- Address and resolve issues related to reservations, seating, and guest concerns.
- Proactively identify potential challenges and implement solutions.
Qualifications:
- Previous experience in as a lead restaurant host/hostess in a fast-paced environment.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication abilities.
- Leadership experience is a plus.
- Familiarity with reservation systems.
Qualifications Skills Required
- 2+ years of Hosting Experience
- Communication Skills - Intermediate
Behaviors Required
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Licenses & Certifications Required
- Food Handler Certificate
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.
Company Overview:
With dazzling waterfront views, contemporary American cuisine and glamorous décor, Rusty Pelican is known as the hottest destination for locals, celebrities, and tourists alike. Our fresh, inventive menu and top-notch service provided by our exceptional team members like you, are what make the Rusty Pelican Miami a premiere waterfront dining destination.
Rusty Pelican is hiring individuals that believe in the mission of delivering a 5-star experience to our fellow team members, guests, partners and community. Join us in this high energy and naturally fast-paced environment where you are an essential piece to our sophisticated and captivating dining experience.
Job Summary:
The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.
Pay: $18 - $21 / hour
Top-notch Benefits:
Not only do you get to share your passion and abilities with the company and our guests, but we offer a variety of opportunities and benefits to our team members as well:
- 24 hours paid Sick Time renewed yearly
- Management Referral Program with up to a $4,000 payout for qualifying management positions
- Employee Meals – Free meal for every eight-hour shift
- Employee Assistance Program (EAP) to assist with work life balance
- Paid vacation starting at 2 weeks per year
- Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company’s values.
- Numerous opportunities for growth and advancement Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off
Essential Duties:
- Maintain a professional image and a neat, clean, and cheerful nature.
- Answer telephone promptly and respond to questions accordingly.
- Greet guests upon arrival and assist guests while on a waiting list.
- Inform manager on duty of waiting list and the waiting period for guests.
- Maintain track of reservations as specified in Training Handbook.
- Inform manager on duty of any problems and take fast action when necessary.
- Bid farewell to guests as they leave and ensure everything was outstanding. Invite guests to return.
- Perform shift change/closing duties before leaving.
- Keep front area clean and Retail Organized
- Inspect restroom every fifteen minutes.
- Restock necessary supplies and bring all areas up to standard.
- Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while working
- Participate in and pass alcohol awareness and safety training classes and food safety training. Experience:
- 2+ years similar experience preferred.
- Excellent communication skills
- Must be able to pass host/hostess training and validation
- Must be neatly dressed and well-groomed in clean Company uniforms at all times.
- Must be able to operate P.O.S. computer, make change correctly, and make credit card transactions.
- Adherence to all Company and Safety Policies and Procedures.
- Must be able to clearly and effectively communicate in English.
Key Responsibilities
Guest Relations:
- Greet and welcome guests with warmth and professionalism.
- Manage reservations and seating arrangements efficiently.
- Handle guest inquiries, concerns, and special requests with courtesy and promptness.
Team Leadership:
- Supervise and train host/hostess staff to provide top-notch service.
- Coordinate host/hostess schedules to ensure proper coverage.
- Foster a positive and collaborative work environment.
Organization and Coordination:
- Maintain an organized and efficient seating chart.
- Collaborate with kitchen and serving staff to optimize table turnover.
- Monitor and manage waitlists during peak hours.
Communication:
- Communicate effectively with servers, management, and kitchen staff.
- Provide clear instructions to the host/hostess team to ensure smooth operations.
- Handle customer feedback and communicate it constructively to the team.
Problem Solving:
- Address and resolve issues related to reservations, seating, and guest concerns.
- Proactively identify potential challenges and implement solutions.
Qualifications:
- Previous experience in as a lead restaurant host/hostess in a fast-paced environment.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication abilities.
- Leadership experience is a plus.
- Familiarity with reservation systems.
Qualifications Skills Required
- 2+ years of Hosting Experience
- Communication Skills - Intermediate
Behaviors Required
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Licenses & Certifications Required
- Food Handler Certificate
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.
We use eVerify to confirm U.S. Employment eligibility.
Lead Host/Hostess
Part Time
Full Time
2
Years
Experience
$18 - $21 / Hour
Skills
Fast-Paced Experience
Fluent in English
OpenTable Experience
Open Table
3201 Rickenbacker Cwy, Key Biscayne, Florida 33149, United States