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Junior Concierge
St. James's Hotel & Club - Concierge
Junior Concierge
St. James's Hotel & Club - Concierge
Full Time
2
Years
Experience
To be discussed
Junior Concierge
St. James's Hotel & Club - Concierge
Full Time
2
Years
Experience
To be discussed
Skills
Good knowledge of London or a keen interest in learning
A proactive and positive
Excellent organisational skills and attention to detail
Ability to work flexibly including evenings and weekends
Previous experience in hospitality or customer service is deserable but not essential
A genuine passion for hospitality and guest service
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Description
Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.
Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.
What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
Are you passionate about London, exceptional service, and creating memorable guest experiences? We are seeking a personable and proactive Junior Concierge to join our team.
This is an exciting opportunity for someone looking to begin or develop their career in luxury hospitality.
About the Role
As a Junior Concierge, you will be the face of the hotel, assisting guests with a wide range of requests, from restaurant reservations and transport arrangements to insider recommendations across London. Your local knowledge, attention to detail, and warm approach will ensure every guest experience is seamless and memorable.
Key Responsibilities
- Provide a friendly, professional, and personalised welcome to all guests
- Handle guest enquiries and requests efficiently in person, by phone, and in writing
- Offer expert knowledge of hotel services, facilities, events, and local attractions
- Arrange transportation, luggage handling, postal services, and special guest requests
- Ensure accurate and secure handling of guest luggage, mail, packages, and keys
- Maintain awareness of arrivals and departures to anticipate guest needs
- Use property management systems (Opera / Opera Cloud) in line with procedures
- Promote hotel services and maximise revenue through up-selling opportunities
- Maintain excellent personal presentation and service standards at all times
- Support Porters, and Front Office teams during busy periods
- Attend training and team meetings as required
- Maintain strong knowledge of London attractions, events, and venues
- Handle guest requests efficiently and with discretion
- Uphold the highest standards of presentation and professionalism
- 50% off from rooms and F&B outlets for you and your friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Uniform is provide with laundry service for all formal work attire
- 28 days’ annual leave (including bank holidays), increasing after two years of service and every two years thereafter, up to a maximum of 36 days
- Refer a Friend bonus scheme
- Employee Assistance Programme
We
look forward to receiving your application!
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.
Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.
Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.
What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
Are you passionate about London, exceptional service, and creating memorable guest experiences? We are seeking a personable and proactive Junior Concierge to join our team.
This is an exciting opportunity for someone looking to begin or develop their career in luxury hospitality.
About the Role
As a Junior Concierge, you will be the face of the hotel, assisting guests with a wide range of requests, from restaurant reservations and transport arrangements to insider recommendations across London. Your local knowledge, attention to detail, and warm approach will ensure every guest experience is seamless and memorable.
Key Responsibilities
- Provide a friendly, professional, and personalised welcome to all guests
- Handle guest enquiries and requests efficiently in person, by phone, and in writing
- Offer expert knowledge of hotel services, facilities, events, and local attractions
- Arrange transportation, luggage handling, postal services, and special guest requests
- Ensure accurate and secure handling of guest luggage, mail, packages, and keys
- Maintain awareness of arrivals and departures to anticipate guest needs
- Use property management systems (Opera / Opera Cloud) in line with procedures
- Promote hotel services and maximise revenue through up-selling opportunities
- Maintain excellent personal presentation and service standards at all times
- Support Porters, and Front Office teams during busy periods
- Attend training and team meetings as required
- Maintain strong knowledge of London attractions, events, and venues
- Handle guest requests efficiently and with discretion
- Uphold the highest standards of presentation and professionalism
- 50% off from rooms and F&B outlets for you and your friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Uniform is provide with laundry service for all formal work attire
- 28 days’ annual leave (including bank holidays), increasing after two years of service and every two years thereafter, up to a maximum of 36 days
- Refer a Friend bonus scheme
- Employee Assistance Programme
We
look forward to receiving your application!
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.
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Junior Concierge
Full Time
2
Years
Experience
To be discussed
Skills
Good knowledge of London or a keen interest in learning
A proactive and positive
Excellent organisational skills and attention to detail
Ability to work flexibly including evenings and weekends
Previous experience in hospitality or customer service is deserable but not essential
A genuine passion for hospitality and guest service
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7-8 Park Place, London, SW1A 1LS, United Kingdom