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Porter
St. James's Hotel & Club - Concierge
Porter
St. James's Hotel & Club - Concierge
Full Time
2
Years
Experience
£26523 / Year
Porter
St. James's Hotel & Club - Concierge
Full Time
2
Years
Experience
£26523 / Year
Skills
Excellent communication and interpersonal skills
•	Previous experience in a hotel or hospitality environment is preferred
Strong comer skills and attention to detail
Description
Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.
Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.
What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
We are seeking a professional, personable, and service-driven Luggage Porter to join our team. This is an exciting opportunity for an individual who is passionate about hospitality and delivering exceptional guest experiences.
As one of the first points of contact for our guests, you will play a key role in creating a warm and memorable arrival and departure experience, ensuring every guest receives the highest standard of personalised service.
Key Responsibilities
- Welcome guests warmly upon arrival and assist with luggage handling in a professional and courteous manner
- Escort guests to their rooms and provide information about hotel facilities and services
- Assist with guest departures, transportation arrangements, and storage of luggage
- Maintain the cleanliness and presentation of the lobby, entrance, and luggage areas
- Support the Front Office team with guest requests and enquiries
- Ensure all guest interactions reflect the standards of a luxury 5-star environment
- Provide a discreet, attentive, and proactive service at all times
About You
- Previous experience in hotels or hospitality environment is preferred
- Excellent communication and interpersonal skills
- A professional appearance with a positive and approachable manner
- Strong customer service skills and attention to detail
- Ability to work efficiently in a fast-paced environment
- Flexible to work shifts, including evenings, weekends, and public holidays
- Able to safely assist with carrying, lifting, and transporting guest luggage as part of the role
What We Offer
- 50% off from room and F&B outlets for friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card for zone 1 -2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Laundry service all formal uniform
- Introduce a friend scheme
- Employee Assistance Programme
- Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days, every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.
If you are passionate about hospitality and take pride in delivering exceptional guest service, we would love to hear from you.
Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.
Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.
What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.
We are seeking a professional, personable, and service-driven Luggage Porter to join our team. This is an exciting opportunity for an individual who is passionate about hospitality and delivering exceptional guest experiences.
As one of the first points of contact for our guests, you will play a key role in creating a warm and memorable arrival and departure experience, ensuring every guest receives the highest standard of personalised service.
Key Responsibilities
- Welcome guests warmly upon arrival and assist with luggage handling in a professional and courteous manner
- Escort guests to their rooms and provide information about hotel facilities and services
- Assist with guest departures, transportation arrangements, and storage of luggage
- Maintain the cleanliness and presentation of the lobby, entrance, and luggage areas
- Support the Front Office team with guest requests and enquiries
- Ensure all guest interactions reflect the standards of a luxury 5-star environment
- Provide a discreet, attentive, and proactive service at all times
About You
- Previous experience in hotels or hospitality environment is preferred
- Excellent communication and interpersonal skills
- A professional appearance with a positive and approachable manner
- Strong customer service skills and attention to detail
- Ability to work efficiently in a fast-paced environment
- Flexible to work shifts, including evenings, weekends, and public holidays
- Able to safely assist with carrying, lifting, and transporting guest luggage as part of the role
What We Offer
- 50% off from room and F&B outlets for friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card for zone 1 -2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Laundry service all formal uniform
- Introduce a friend scheme
- Employee Assistance Programme
- Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days, every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.
If you are passionate about hospitality and take pride in delivering exceptional guest service, we would love to hear from you.
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Porter
Full Time
2
Years
Experience
£26523 / Year
Skills
Excellent communication and interpersonal skills
•	Previous experience in a hotel or hospitality environment is preferred
Strong comer skills and attention to detail
7-8 Park Place, London, SW1A 1LS, United Kingdom