Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

We are looking for an enthusiastic, professional and guest-focused Part-Time Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in creating exceptional first and last impressions, delivering warm, personalised service and ensuring every guest enjoys a memorable stay.

Key Responsibilities

• Welcome guests with a warm, friendly and professional approach.
• Complete check-ins and check-outs efficiently and accurately.
• Handle reservations, enquiries and guest requests both in person and over the telephone.
• Process payments and maintain accurate guest records.
• Provide information about the hotel, local attractions and services.
• Liaise effectively with Housekeeping, Food & Beverage and other departments to ensure seamless guest experiences.
• Resolve guest queries and concerns promptly and professionally.
• Maintain the highest standards of presentation, confidentiality and customer service at all times.

About You

The successful candidate will:

• Have previous experience in a customer-facing role (hotel reception experience is desirable but not essential).
• Demonstrate exceptional communication and interpersonal skills.
• Have a genuine passion for delivering outstanding customer service.
• Be confident using computer systems and willing to learn hotel management software.
• Be organised, reliable and able to work effectively under pressure.
• Have a smart, professional appearance and excellent attention to detail.
• Be flexible to work a variety of shifts, including weekends, evenings and public holidays.

• Reporting to the Front of House Manager, the role is part-time, 20-hours per week. Working to a flexible rota with early and late shift patterns with a 30-minute unpaid break.

Company Benefits

• 50% off from rooms and F&B outlets for you and your friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service all formal uniform
• 28 days’ annual leave (including bank holidays), increasing after two years of service and every two years thereafter, up to a maximum of 8 days.
• Introduce a friend bonus scheme
• Employee Assistance Programme

If you take pride in delivering exceptional service and enjoy creating memorable guest experiences, we would love to hear from you.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.

Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

We are looking for an enthusiastic, professional and guest-focused Part-Time Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in creating exceptional first and last impressions, delivering warm, personalised service and ensuring every guest enjoys a memorable stay.

Key Responsibilities

• Welcome guests with a warm, friendly and professional approach.
• Complete check-ins and check-outs efficiently and accurately.
• Handle reservations, enquiries and guest requests both in person and over the telephone.
• Process payments and maintain accurate guest records.
• Provide information about the hotel, local attractions and services.
• Liaise effectively with Housekeeping, Food & Beverage and other departments to ensure seamless guest experiences.
• Resolve guest queries and concerns promptly and professionally.
• Maintain the highest standards of presentation, confidentiality and customer service at all times.

About You

The successful candidate will:

• Have previous experience in a customer-facing role (hotel reception experience is desirable but not essential).
• Demonstrate exceptional communication and interpersonal skills.
• Have a genuine passion for delivering outstanding customer service.
• Be confident using computer systems and willing to learn hotel management software.
• Be organised, reliable and able to work effectively under pressure.
• Have a smart, professional appearance and excellent attention to detail.
• Be flexible to work a variety of shifts, including weekends, evenings and public holidays.

• Reporting to the Front of House Manager, the role is part-time, 20-hours per week. Working to a flexible rota with early and late shift patterns with a 30-minute unpaid break.

Company Benefits

• 50% off from rooms and F&B outlets for you and your friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card up to £147.50 for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service all formal uniform
• 28 days’ annual leave (including bank holidays), increasing after two years of service and every two years thereafter, up to a maximum of 8 days.
• Introduce a friend bonus scheme
• Employee Assistance Programme

If you take pride in delivering exceptional service and enjoy creating memorable guest experiences, we would love to hear from you.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.