Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

About the Role

We are seeking an experienced, passionate, and service-driven Front of House Manager to lead the guest-facing operations of our 5-star boutique hotel.

With 60 beautifully appointed bedrooms, our hotel is renowned for delivering exceptional service. As Front of House Manager, you will lead a team of 13 across Reception and Concierge, ensuring every guest enjoys a seamless and memorable experience from arrival through to departure.

This is an exciting opportunity for a confident leader who thrives in a luxury hospitality environment and is passionate about developing people, maintaining exceptional standards, and creating unforgettable guest experiences.

Key Responsibilities

• Lead, motivate, and develop a team of 13 across Reception and Concierge.
• Deliver consistently outstanding guest service, ensuring all interactions reflect LQA standards.
• Oversee the day-to-day operation of Reception, ensuring smooth and efficient service at all times.
• Recruit, train, coach, and mentor team members to achieve their full potential.
• Manage departmental rotas, payroll, staffing levels, and holiday planning.
• Handle guest feedback and resolve any concerns professionally and efficiently, turning challenges into positive experiences.
• Work closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure seamless guest journeys.
• Monitor departmental performance, service standards, and operational procedures, identifying opportunities for continuous improvement.
• Ensure compliance with health and safety, security, and company policies.
• Drive upselling opportunities and contribute to achieving departmental revenue targets.
• Maintain excellent knowledge of hotel facilities, local attractions, and guest services.

About You

We're looking for someone who brings:

• Previous experience as a Front Office Manager, Front of House Manager, or Assistant Front Office Manager within a luxury or 4/5-star hotel.
• Strong leadership skills with a proven ability to inspire, motivate, and develop high-performing teams.
• A genuine passion for exceptional guest service and luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Confidence in handling guest relations and resolving issues with professionalism and empathy.
• Experience using hotel property management systems is desirable.
• Flexibility to work a variety of shifts, including weekends and bank holidays.

Your hours of work:

• Reporting to the General Manager, the role is full-time, 40-hours per week. Working to a flexible rota with a 30-minute unpaid break.

What We Offer

• 50% off from room and F&B outlets for friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service all formal uniform
• Introduce a friend scheme
• Employee Assistance Programme
• Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days, every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.

Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

About the Role

We are seeking an experienced, passionate, and service-driven Front of House Manager to lead the guest-facing operations of our 5-star boutique hotel.

With 60 beautifully appointed bedrooms, our hotel is renowned for delivering exceptional service. As Front of House Manager, you will lead a team of 13 across Reception and Concierge, ensuring every guest enjoys a seamless and memorable experience from arrival through to departure.

This is an exciting opportunity for a confident leader who thrives in a luxury hospitality environment and is passionate about developing people, maintaining exceptional standards, and creating unforgettable guest experiences.

Key Responsibilities

• Lead, motivate, and develop a team of 13 across Reception and Concierge.
• Deliver consistently outstanding guest service, ensuring all interactions reflect LQA standards.
• Oversee the day-to-day operation of Reception, ensuring smooth and efficient service at all times.
• Recruit, train, coach, and mentor team members to achieve their full potential.
• Manage departmental rotas, payroll, staffing levels, and holiday planning.
• Handle guest feedback and resolve any concerns professionally and efficiently, turning challenges into positive experiences.
• Work closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure seamless guest journeys.
• Monitor departmental performance, service standards, and operational procedures, identifying opportunities for continuous improvement.
• Ensure compliance with health and safety, security, and company policies.
• Drive upselling opportunities and contribute to achieving departmental revenue targets.
• Maintain excellent knowledge of hotel facilities, local attractions, and guest services.

About You

We're looking for someone who brings:

• Previous experience as a Front Office Manager, Front of House Manager, or Assistant Front Office Manager within a luxury or 4/5-star hotel.
• Strong leadership skills with a proven ability to inspire, motivate, and develop high-performing teams.
• A genuine passion for exceptional guest service and luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Confidence in handling guest relations and resolving issues with professionalism and empathy.
• Experience using hotel property management systems is desirable.
• Flexibility to work a variety of shifts, including weekends and bank holidays.

Your hours of work:

• Reporting to the General Manager, the role is full-time, 40-hours per week. Working to a flexible rota with a 30-minute unpaid break.

What We Offer

• 50% off from room and F&B outlets for friends and family
• Continuous training and development for all staff of all levels
• TFL monthly travel card for zone 1 -2 paid after successful completion of probation
• Staff meals provided on shift
• Discretionary service charge
• Laundry service all formal uniform
• Introduce a friend scheme
• Employee Assistance Programme
• Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days, every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.