Reception Manager

Reception Manager Vacancy 

We are looking for a Reception Manager to join our fabulous team at The Stanneylands.  The Stanneylands Hotel is a charming four-star country house hotel, combining elegant surroundings, exceptional hospitality and modern comforts to create a welcoming destination for both leisure and business guests.

What we offer our Reception Manager:

• Competitive pay plus tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Reception Manager does at The Stanneylands:

• Lead, motivate and support the reception team to deliver exceptional guest service at all times
• Have previous Hotel Reception / supervisory experience
• Meet and greet guests and visitors, ensuring a warm and professional welcome
• Oversee all face-to-face, online and telephone bookings
• Manage room allocations, reservations and occupancy levels to maximise revenue opportunities
• Ensure the smooth and efficient check-in and check-out of guests
• Handle guest queries, special requests, complaints and service recovery issues
• Monitor and maintain hotel booking systems, room rates and availability
• Prepare and oversee restaurant reservations and guest communications
•  Train, coach and develop reception team members to achieve high standards of performance
• Ensure accurate handling of cash, card payments and daily reconciliation procedures
• Work closely with housekeeping, food and beverage, and management teams to deliver a seamless guest experience
• Monitor reception processes and implement improvements to enhance efficiency and customer satisfaction
• Ensure compliance with company policies, health and safety procedures, and data protection requirements
• Maintain a safe working environment and report any hazards or maintenance issues promptly
• Support the Hotel Manager with operational duties, reporting and achieving business objectives

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:#

Proud  -  Savvy  -  Honest  -  Passionate  -  Personal  -  Together

Reception Manager Vacancy 

We are looking for a Reception Manager to join our fabulous team at The Stanneylands.  The Stanneylands Hotel is a charming four-star country house hotel, combining elegant surroundings, exceptional hospitality and modern comforts to create a welcoming destination for both leisure and business guests.

What we offer our Reception Manager:

• Competitive pay plus tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Reception Manager does at The Stanneylands:

• Lead, motivate and support the reception team to deliver exceptional guest service at all times
• Have previous Hotel Reception / supervisory experience
• Meet and greet guests and visitors, ensuring a warm and professional welcome
• Oversee all face-to-face, online and telephone bookings
• Manage room allocations, reservations and occupancy levels to maximise revenue opportunities
• Ensure the smooth and efficient check-in and check-out of guests
• Handle guest queries, special requests, complaints and service recovery issues
• Monitor and maintain hotel booking systems, room rates and availability
• Prepare and oversee restaurant reservations and guest communications
•  Train, coach and develop reception team members to achieve high standards of performance
• Ensure accurate handling of cash, card payments and daily reconciliation procedures
• Work closely with housekeeping, food and beverage, and management teams to deliver a seamless guest experience
• Monitor reception processes and implement improvements to enhance efficiency and customer satisfaction
• Ensure compliance with company policies, health and safety procedures, and data protection requirements
• Maintain a safe working environment and report any hazards or maintenance issues promptly
• Support the Hotel Manager with operational duties, reporting and achieving business objectives

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:#

Proud  -  Savvy  -  Honest  -  Passionate  -  Personal  -  Together