Job Description

 We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ.  The MC Hotel has three venues--Allegory, a breakfast, lunch, and dinner restaurant; Splendid, a rooftop bar; and a banquets & catering operation that hosts events of all sizes.  

Responsibilities:

• Manage daily operations including cleanliness, organization, revenue opportunities and staffing
  
  
• Provide exceptional guest service, thereby setting the standard for all employees
  
  

• Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations

• Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations

• Meeting and greeting customers and organizing table reservations.

• Organizing and supervising the shifts of hourly front of house staff

• Maintaining high standards of quality control, hygiene, and health and safety.

• Work cooperatively with other hotel departments, including front desk, events/sales, housekeeping, engineering, etc. 
  
  
•  Ensure strong execution of private events in the hotel's various venues and spaces

Competencies and Skills Required

• At least 1 year of restaurant management experience in a high-volume setting

• Experience working in a multi-venue establishment preferred

• Outstanding communication and leadership skills

• Good understanding of useful computer programs (Toast, OpenTable, Harri, Canva)

• Experience running and managing banquet & catering events, preferably in a hotel environment  
  
  
• Availability to work nights and weekends

Job Description

 We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ.  The MC Hotel has three venues--Allegory, a breakfast, lunch, and dinner restaurant; Splendid, a rooftop bar; and a banquets & catering operation that hosts events of all sizes.  

Responsibilities:

• Manage daily operations including cleanliness, organization, revenue opportunities and staffing
  
  
• Provide exceptional guest service, thereby setting the standard for all employees
  
  

• Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations

• Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations

• Meeting and greeting customers and organizing table reservations.

• Organizing and supervising the shifts of hourly front of house staff

• Maintaining high standards of quality control, hygiene, and health and safety.

• Work cooperatively with other hotel departments, including front desk, events/sales, housekeeping, engineering, etc. 
  
  
•  Ensure strong execution of private events in the hotel's various venues and spaces

Competencies and Skills Required

• At least 1 year of restaurant management experience in a high-volume setting

• Experience working in a multi-venue establishment preferred

• Outstanding communication and leadership skills

• Good understanding of useful computer programs (Toast, OpenTable, Harri, Canva)

• Experience running and managing banquet & catering events, preferably in a hotel environment  
  
  
• Availability to work nights and weekends