Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile.  With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guests focused Barista to join our incredible Straits Kitchen & Bar team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Barista, your main role is courteously greeting, preparing menu items and serving guests to tables or the counter, ensuring Pan Pacific standards of service. To maintain the cleanliness of the working area and the seating room at all times and ensure that all guests are well looked after and assisted during their stay.  Your tasks as a Barista will include but not be limited to:

·         Providing intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories

·         Multitask effectively by not compromising quality of service and beverage preparation

·         Ability to suggestively sell food items, beverages and wines

·         Ability to prepare any cold – hot beverages following Pan Pacific Standards

·         Maintain cleanliness, immaculate presentation and organization in the pastry shop while preparing guests ‘orders

·         Be familiar with all the operation services/features and local attractions/activities to respond accurately to any guest inquiry

·         Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction

·         Assist restaurant staff with their job functions to ensure optimum service to guests; when requested

BENEFITS OF WORKING AS A BARISTA AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our hotel, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

·         Forbes Five-Stars 2023/2024 | Forbes Travel Guide

·         Forbes Five-Stars 2024/2025 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for the Barista role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Barista role will be required from all candidates.

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile.  With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guests focused Barista to join our incredible Straits Kitchen & Bar team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Barista, your main role is courteously greeting, preparing menu items and serving guests to tables or the counter, ensuring Pan Pacific standards of service. To maintain the cleanliness of the working area and the seating room at all times and ensure that all guests are well looked after and assisted during their stay.  Your tasks as a Barista will include but not be limited to:

·         Providing intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories

·         Multitask effectively by not compromising quality of service and beverage preparation

·         Ability to suggestively sell food items, beverages and wines

·         Ability to prepare any cold – hot beverages following Pan Pacific Standards

·         Maintain cleanliness, immaculate presentation and organization in the pastry shop while preparing guests ‘orders

·         Be familiar with all the operation services/features and local attractions/activities to respond accurately to any guest inquiry

·         Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction

·         Assist restaurant staff with their job functions to ensure optimum service to guests; when requested

BENEFITS OF WORKING AS A BARISTA AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our hotel, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

·         Forbes Five-Stars 2023/2024 | Forbes Travel Guide

·         Forbes Five-Stars 2024/2025 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for the Barista role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Barista role will be required from all candidates.