The role...

Come and join us at The Headland Hotel to complete your 12-month placement as part of your University degree. During your time with us you will fully participate in the day-to-day operations at our five-star standard. This is a 12-month placement, with a rotation set either every three months, across four departments or a six month rotation across two departments. The departments that form your rotation plan will be discussed during the interview stage, however an example of a previous rotation is mentioned below:

Food & beverage service rotation:

You will participate in one of the following services: RenMor (breakfast, afternoon tea, dinner) or The Terrace or The Deck (bar service, room service, casual dining service, poolside service).

• Welcoming guests to the restaurant.
• Set up of restaurant prior to service.
• Food and beverage general knowledge.
• Friendly service that exceeds guests’ expectations.
• Up selling additional food and beverages.
• Allergens and special requests.

Front of House rotation:

To ensure all our guests receive a true ‘Headland’ welcome and are treated individually with the utmost care and attention.

• Assisting the Concierge team with guest requests.
• Assisting the Reception team with check ins, check outs, and general queries.
• Assisting the Guest Host team with arrival guest tours and rooming, plus luggage handling procedures.
• Participating in guest relations, learning about guest praise and complaint handling.
• Learning about the setup of rooms for events, including understanding function sheets.
• Building a knowledge base in regard to how the whole hotel works together as a single operation, made up of multiple smaller operations.

Housekeeping and/or Maintenance rotation: 

To learn about the absolute attention to detail required when preparing guest bedrooms/cottages, alongside the front of house areas in the hotel and spa.  Gain a basic understanding in areas of maintenance that are essential in a hotel, to keep the whole operation running smoothly 

• Cleaning and preparing hotel bedrooms & cottages to five-star standards.
• Guest amenities stock control
• Housekeeping PMS reporting
• COSHH
• Evening turn-down service
• Rota setting in a busy seven day per week, 14 hours per day, department.
• Basic maintenance tasks e.g. stopping a tap from dripping, resetting a fuse, changing a lightbulb.

In all rotation you will..

• Encourage and deliver genuine care and attention to our internal and external guests.
• Complete all training as required.
• Ensure you comply with dress and grooming standards.
• Participate in team/departmental meetings as required.
• Actively care about the well-being of fellow colleagues and guests.
• Keep up to date with the regulatory environment of The Headland.
• Ensure all sensitive personal data is kept secure and processed in line with the Company’s General Data Protection Regulations.
• Ensure that you are aware of your responsibilities under the Health and Safety at Work Act and as a result, all health & safety procedures are fully met, including participation in twice yearly refresher training.
• Any other duties that are considered a reasonable business request.

Salary and Contract..
12-month student placement working 40 hours per week, five days out of seven including evenings, weekends and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

• Complimentary stay after 1 year's service
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meal in each of our restaurants, once per year 
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• On site parking

As well as regular awards and recognition:

• Bi-Monthly recognition awards
• Annual festive awards event
• Long service awards dinner
  

The role...

Come and join us at The Headland Hotel to complete your 12-month placement as part of your University degree. During your time with us you will fully participate in the day-to-day operations at our five-star standard. This is a 12-month placement, with a rotation set either every three months, across four departments or a six month rotation across two departments. The departments that form your rotation plan will be discussed during the interview stage, however an example of a previous rotation is mentioned below:

Food & beverage service rotation:

You will participate in one of the following services: RenMor (breakfast, afternoon tea, dinner) or The Terrace or The Deck (bar service, room service, casual dining service, poolside service).

• Welcoming guests to the restaurant.
• Set up of restaurant prior to service.
• Food and beverage general knowledge.
• Friendly service that exceeds guests’ expectations.
• Up selling additional food and beverages.
• Allergens and special requests.

Front of House rotation:

To ensure all our guests receive a true ‘Headland’ welcome and are treated individually with the utmost care and attention.

• Assisting the Concierge team with guest requests.
• Assisting the Reception team with check ins, check outs, and general queries.
• Assisting the Guest Host team with arrival guest tours and rooming, plus luggage handling procedures.
• Participating in guest relations, learning about guest praise and complaint handling.
• Learning about the setup of rooms for events, including understanding function sheets.
• Building a knowledge base in regard to how the whole hotel works together as a single operation, made up of multiple smaller operations.

Housekeeping and/or Maintenance rotation: 

To learn about the absolute attention to detail required when preparing guest bedrooms/cottages, alongside the front of house areas in the hotel and spa.  Gain a basic understanding in areas of maintenance that are essential in a hotel, to keep the whole operation running smoothly 

• Cleaning and preparing hotel bedrooms & cottages to five-star standards.
• Guest amenities stock control
• Housekeeping PMS reporting
• COSHH
• Evening turn-down service
• Rota setting in a busy seven day per week, 14 hours per day, department.
• Basic maintenance tasks e.g. stopping a tap from dripping, resetting a fuse, changing a lightbulb.

In all rotation you will..

• Encourage and deliver genuine care and attention to our internal and external guests.
• Complete all training as required.
• Ensure you comply with dress and grooming standards.
• Participate in team/departmental meetings as required.
• Actively care about the well-being of fellow colleagues and guests.
• Keep up to date with the regulatory environment of The Headland.
• Ensure all sensitive personal data is kept secure and processed in line with the Company’s General Data Protection Regulations.
• Ensure that you are aware of your responsibilities under the Health and Safety at Work Act and as a result, all health & safety procedures are fully met, including participation in twice yearly refresher training.
• Any other duties that are considered a reasonable business request.

Salary and Contract..
12-month student placement working 40 hours per week, five days out of seven including evenings, weekends and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

• Complimentary stay after 1 year's service
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meal in each of our restaurants, once per year 
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• On site parking

As well as regular awards and recognition:

• Bi-Monthly recognition awards
• Annual festive awards event
• Long service awards dinner