Hours: A minimum 32–40-hour workweek required; should
anticipate working more hours in the event of staff shortages or when
emergencies arise
Reports to: President of Operations
Pay Status: Hourly pay rate
Job Summary:
- Manage staff and operations of
a single restaurant location. Responsible for successful implementation of
restaurant policies and procedures while upholding Subway Corporate and
company operational guidelines. Ensure restaurant remains compliant with
food quality and food safety standards. Commitment to exceptional guest
service and meeting customers’ needs promptly. Participative in achieving
financial objectives, including increasing sales. Operate the business
within compliance of all local, state and federal laws. Uphold all aspects
related to staffing expectations. Perform required administrative tasks
timely, accurately and thoroughly.
Job Duties &
Responsibilities:
- Establish operating goals and
objectives as directed by President of Operation
- Implement and achieve above
standard operating procedures
- Maintain 80% or higher “in
compliance status” on restaurant evaluations (REV)
- Continually monitor and operate
restaurant at or below food and labor budgets
- Work closely with staff management
to meet financial objectives
- Implement appropriate
strategies to turn around adverse trends and improve sales
- Operate with strict adherence
to food safety requirements dictated by Subway Corporate, local Board of
Health and company guidelines
- Control inventory levels to
ensure product availability while avoiding excess product
- Observe high quality food
preparation and food portioning controls per Operations Manual
- Communicate and train staff on
changes to food prep formulas, new product windows, etc
- Adhere to banking requirements to
Follow and enforce all cash handling and cash register policies and
procedures
- Maintain Subway Corporate,
local Board of Health and company cleanliness standards
- Project realistic sales figures
to prepare weekly schedules of Post weekly schedules and adhere to
pre-approved weekly labor hours
- Maintain accurate business
records per Operations Manual and timely completion of daily, weekly,
period-end, other paperwork as needed
- Staff restaurant and schedule
labor to ensure excellent guest service
- Resolve guest complaints
promptly to turn dissatisfied guests into return guests
- Assess staffing requirements
and recruit employees that meet company guidelines
- Interview and hire on a
continual basis to maintain adequate staffing for restaurant needs
- Orientate and train all
employees to Operations Manual and compliance standards
- Adopt, support and teach
company philosophy, expectations, policies/procedures, guidelines
- Coach staff members repeatedly
and often, building a teamwork mindset
- Manage staff performance by
conducting regular performance evaluations and confronting performance
issues using a progressive discipline approach
- Develop staff into future
company leaders
- Terminate staff members using
company guidelines and being mindful of state/federal employment laws or
Manage employee files and records per state/federal employment laws and
company requirements
- Conduct mandatory staff
meetings timely and as required
- Follow established security
procedures to protect employees, guests and company assets
- Maintain safe work conditions
and guest environment to reduce risk of injury or accidents
- Complete employee or guest
incident reports promptly and thoroughly, following safety program
initiatives
- Verify “operational compliance
excellence” (OEC) per company requirements each quarter
Job Qualifications & Requirements:
- Prior restaurant management
experience preferred
- ANSI approved Food Protection
Manager certification
- Subway Corporate certification
as required
- Ability to work flexible hours,
including nights and weekends as directed
- A minimum 32-40-hour workweek
required; should anticipate working more hours in the event of staff
shortages or when emergencies arise
- Provide your own motor vehicle
transportation
- Maintain current motor vehicle
insurance coverage as required by state law
- Possess current valid driver’s
license
- Proven effectiveness in
leadership and supervisory skills
- Regular and predictable
attendance, dependable, trustworthy
- Ability to handle high pressure
situations and react appropriately with solutions
- Excellent communication skills
to interact with diverse staff and guests
- Successful in multi tasking,
problem solving, organization, restaurant budgets
- Completion of standard company
management training
- Enhanced additional training by
President, with annual follow-up
- Advanced computer skills with
POS (Point of Sale) system, Subway Corporate programs, Internet, Chrome,
Outlook, etc.
- Frequent to continuous
standing, bending, walking, carrying; climbing on occasion
- Lifting requirements: a minimum
of 10 pounds regularly, up to 50 pounds occasionally
- Ability to use bread oven,
microwave, toaster oven, manual tomato and vegetable slicers, knives, mop
and mop bucket/wringer