Are you passionate about helping businesses thrive? Do you love the energy of the hospitality industry and want to make a real impact?

We have an exciting opportunity for an enthusiastic, hands-on, problem-solving professional driven to build strong relationships and help others succeed,

As our Tenanted Onboarding Coordinator, you will play a crucial role in the success of our new licensees. You will work alongside them and the pub support team during the recruitment process and their first twelve months, providing comprehensive support in financial, sales, marketing, training, operational, and compliance areas. Your goal is to maximize their overall success, achieve individual business objectives, and drive sales growth.

Key Responsibilities:

• Support the implementation of best practice systems for the onboarding process
• Monitor and report on new licensee progress, updating stakeholders and business systems
• Conduct business and financial reviews with new licensees at one month and six months
• Analyse sales data, variance reports, and stock take reports, providing feedback and identifying opportunities
• Coordinate meetings with the Food Safety & Menu Development Team and Wines & Spirits Development Manager
• Ensure compliance with mandatory requirements and support licensees with marketing strategies
• Promote and train licensees on the internal property compliance portal
• Assist with tenancy recruitment and manage the talent pool

What's in it for you?

• Competitive salary
• Company pension scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight hotel bookings at our variety of Managed House Hotels
• Up to 40% discount on select purchases from the Visitor Centre Shop in Faversham
• Shep's Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
• Early wage withdrawal scheme
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• 25 days holiday
• Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid)

•  Proven experience in running a successful pub and/or restaurant
• Strong knowledge of P&L reporting, sales, and business planning
• Excellent communication skills and the ability to engage and influence decision-makers
• A proactive problem-solver with exceptional multitasking and time management skills
• High standards of customer service and a flexible approach to work
• Proficiency in Microsoft Office and a full driving license

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

Are you passionate about helping businesses thrive? Do you love the energy of the hospitality industry and want to make a real impact?

We have an exciting opportunity for an enthusiastic, hands-on, problem-solving professional driven to build strong relationships and help others succeed,

As our Tenanted Onboarding Coordinator, you will play a crucial role in the success of our new licensees. You will work alongside them and the pub support team during the recruitment process and their first twelve months, providing comprehensive support in financial, sales, marketing, training, operational, and compliance areas. Your goal is to maximize their overall success, achieve individual business objectives, and drive sales growth.

Key Responsibilities:

• Support the implementation of best practice systems for the onboarding process
• Monitor and report on new licensee progress, updating stakeholders and business systems
• Conduct business and financial reviews with new licensees at one month and six months
• Analyse sales data, variance reports, and stock take reports, providing feedback and identifying opportunities
• Coordinate meetings with the Food Safety & Menu Development Team and Wines & Spirits Development Manager
• Ensure compliance with mandatory requirements and support licensees with marketing strategies
• Promote and train licensees on the internal property compliance portal
• Assist with tenancy recruitment and manage the talent pool

What's in it for you?

• Competitive salary
• Company pension scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight hotel bookings at our variety of Managed House Hotels
• Up to 40% discount on select purchases from the Visitor Centre Shop in Faversham
• Shep's Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
• Early wage withdrawal scheme
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• 25 days holiday
• Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid)

•  Proven experience in running a successful pub and/or restaurant
• Strong knowledge of P&L reporting, sales, and business planning
• Excellent communication skills and the ability to engage and influence decision-makers
• A proactive problem-solver with exceptional multitasking and time management skills
• High standards of customer service and a flexible approach to work
• Proficiency in Microsoft Office and a full driving license

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.