Customer Service & Recruitment Coordinator

Salary: up to £32,000/annum

Location: Kew Bridge, London

We are looking for a Customer Service & Recruitment Coordinator to join our Tenanted Inns Team at Fuller’s. In this role, you will be responsible for coordinating customer service for our Tenanted Pubs, overseeing online ordering, supporting tenant recruitment, and ensuring compliance with the voluntary pubs code. You’ll also act as a key liaison between Fuller’s and our drinks suppliers.

What we can offer you:

·       Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.

·       25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.

·       Discounted hotel stays at hotels in the Fuller’s Family

·       Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.

·       Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.

·       The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

Key Responsibilities

·       Handling inbound calls from tenants and resolving queries efficiently.

·       Supporting tenants with order placements, liaising with suppliers, and arranging deliveries.

·       Ensuring top-tier customer support by fostering strong relationships with tenants.

·       Assisting in legal and administrative tasks, including lease documentation and magazine production.

·       Supporting the administration of training events.

·       Managing tenant recruitment by advertising vacancies and administering the recruitment website.

·       Ensuring compliance with our tenanted pub code of conduct.

What We’re Looking For

·       Strong ability to work independently and make decisions.

·       A structured, methodical, and proactive approach to problem-solving.

·       A true team player who thrives in a busy and fast-paced environment.

·       Excellent attention to detail and deadline-driven mindset.

·       Proficiency in Microsoft Office (Word, Excel, Outlook).

·       Previous administrative and customer service experience preferred.

Customer Service & Recruitment Coordinator

Salary: up to £32,000/annum

Location: Kew Bridge, London

We are looking for a Customer Service & Recruitment Coordinator to join our Tenanted Inns Team at Fuller’s. In this role, you will be responsible for coordinating customer service for our Tenanted Pubs, overseeing online ordering, supporting tenant recruitment, and ensuring compliance with the voluntary pubs code. You’ll also act as a key liaison between Fuller’s and our drinks suppliers.

What we can offer you:

·       Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.

·       25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.

·       Discounted hotel stays at hotels in the Fuller’s Family

·       Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.

·       Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.

·       The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

Key Responsibilities

·       Handling inbound calls from tenants and resolving queries efficiently.

·       Supporting tenants with order placements, liaising with suppliers, and arranging deliveries.

·       Ensuring top-tier customer support by fostering strong relationships with tenants.

·       Assisting in legal and administrative tasks, including lease documentation and magazine production.

·       Supporting the administration of training events.

·       Managing tenant recruitment by advertising vacancies and administering the recruitment website.

·       Ensuring compliance with our tenanted pub code of conduct.

What We’re Looking For

·       Strong ability to work independently and make decisions.

·       A structured, methodical, and proactive approach to problem-solving.

·       A true team player who thrives in a busy and fast-paced environment.

·       Excellent attention to detail and deadline-driven mindset.

·       Proficiency in Microsoft Office (Word, Excel, Outlook).

·       Previous administrative and customer service experience preferred.