LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:

SAFE - Is it safe? For our team, our guests, the business, and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.

LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

SUMMARY OF POSITION 

What's the Gig, you ask?

The First Line Tech Support role is crucial in ensuring the smooth operation of Clay's technical infrastructure. The primary purpose of this position is to provide front-line technical assistance to our colleagues and guests, resolving a range of technical issues and ensuring a seamless user experience. This role is essential to maintaining high levels of customer satisfaction and operational efficiency by promptly addressing and solving technical problems. We are looking for an enthusiastic and agile individual to support our operational venues. This role will involve working fixed shifts supporting our venue operational hours and some on call working arrangements. 

Why is this role important?

As the first point of contact for technical issues, the First Line Tech Support is vital in upholding the company's reputation for efficient problem-solving. This role helps minimise downtime and ensures that both colleagues and guests have a reliable and efficient experience with our technology systems. By effectively managing and resolving technical issues on site and remotely, this position supports the overall productivity and satisfaction of the entire organisation.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

TEAM AND COLLABORATION

The First Line Tech Support & Repair Technician will work closely with the IT Support team, reporting directly to the Technical Lead. This role will also collaborate with other departments to ensure technical needs are met and will escalate issues to second-line support or other specialised teams when necessary. Effective teamwork and communication within the IT department and across the organisation are key to the success of this role.This role will predominantly be based at our venue locations. 

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our  great benefits include:

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

You will be based at Clays venues and will require travel between the venues.

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:

SAFE - Is it safe? For our team, our guests, the business, and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.

LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

SUMMARY OF POSITION 

What's the Gig, you ask?

The First Line Tech Support role is crucial in ensuring the smooth operation of Clay's technical infrastructure. The primary purpose of this position is to provide front-line technical assistance to our colleagues and guests, resolving a range of technical issues and ensuring a seamless user experience. This role is essential to maintaining high levels of customer satisfaction and operational efficiency by promptly addressing and solving technical problems. We are looking for an enthusiastic and agile individual to support our operational venues. This role will involve working fixed shifts supporting our venue operational hours and some on call working arrangements. 

Why is this role important?

As the first point of contact for technical issues, the First Line Tech Support is vital in upholding the company's reputation for efficient problem-solving. This role helps minimise downtime and ensures that both colleagues and guests have a reliable and efficient experience with our technology systems. By effectively managing and resolving technical issues on site and remotely, this position supports the overall productivity and satisfaction of the entire organisation.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

TEAM AND COLLABORATION

The First Line Tech Support & Repair Technician will work closely with the IT Support team, reporting directly to the Technical Lead. This role will also collaborate with other departments to ensure technical needs are met and will escalate issues to second-line support or other specialised teams when necessary. Effective teamwork and communication within the IT department and across the organisation are key to the success of this role.This role will predominantly be based at our venue locations. 

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our  great benefits include:

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

You will be based at Clays venues and will require travel between the venues.