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Customer Service & Sales Executive
Clays Support Office
Customer Service & Sales Executive
Clays Support Office
Full Time
2
Years
Experience
£27500 - £35250 / Year
Customer Service & Sales Executive
Clays Support Office
Full Time
2
Years
Experience
£27500 - £35250 / Year
Skills
Organisation
Excellent Communication
Sales conversion
Guest Experience
Salesforce
Description
LIFE AT CLAYS
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work and on the 2025 UK Best Workplace medium organisations list, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:
“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”
“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”
“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”
CLAYS VALUES
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
SAFE - Is it safe? For our team, our guests, the business, and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.
SUMMARY OF POSITION
What's the Gig, you ask?
As a Reservation & Sales Executive at Clays, you will play a vital role at the heart of our sales team, combining exceptional customer service with confident sales execution. You’ll be the first point of contact for many of our guests and clients, delivering a warm, knowledgeable, and engaging experience from the very first call or email.
You’ll handle inbound enquiries across both leisure and corporate audiences, responding promptly, quoting with confidence, and providing tailored recommendations that reflect our premium offering. You'll work closely with the wider Sales, Events, and Operations teams to convert bookings efficiently and ensure a seamless guest journey.
In addition to managing the reservations inbox and phone lines, you’ll support with the creation and distribution of daily run sheets, and during peak periods, assist with hosting or overseeing smaller events.
You’ll thrive in a fast-paced, team-oriented environment, be highly organised, confident in client communication, and proactive in spotting sales opportunities. This is a great role for someone who loves hospitality, enjoys working across multiple functions, and is looking to grow in a dynamic, experience-led business.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
Reservations & Guest Communication
- Respond to inbound phone and email enquiries in a professional, timely, and personable manner
- Accurately record booking details and guest preferences in our reservation system - SevenRooms
- Ensure smooth and clear communication of run sheets and booking details to Events and Operations teams
- Support with the preparation and distribution of function sheets
- Handle customer queries or changes efficiently and courteously
Sales & Client Conversion
- Respond to event and group enquiries with well-crafted proposals, converting them into confirmed bookings
- Achieve and exceed individual and team pre-booked sales targets
- Identify sales opportunities from enquiries and upsell where appropriate
- Confidently host site visits and client showarounds, showcasing our venue and experience
- Build rapport with clients and tailor the experience to suit their event goals and preferences
Internal Collaboration & Admin
- Ensure seamless handover of bookings to the Events and Operations teams
- Maintain clean, accurate, and up-to-date records across all CRM and booking systems (Salesforce)
- Work closely with the Sales and Events teams to ensure operational readiness and excellent guest outcomes
- Ad hoc administrative tasks for the Sales and Events teams.
- Previous experience in a reservations, events, or sales coordination role within hospitality
- A confident, warm, and engaging communication style — both written and verbal
- Strong organisational skills with the ability to manage multiple enquiries and tasks simultaneously
- Proficiency in CRM and booking systems (e.g., SevenRooms, Salesforce) preferred
- Strong time management and attention to detail
- Able to stay calm under pressure and take initiative to solve problems independently
- Commercial awareness and a drive to meet and exceed sales targets
- A collaborative, can-do attitude and willingness to support across departments
- Passionate about delivering memorable, guest-first hospitality experiences
- Reliable, honest, and motivated by team success
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
- Competitive Salary: A base salary of £27,500 with on target earnings of £35,250 which is made up from commission and an on target performance related bonus.
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
- Paid Breaks: We value your time and ensure you’re compensated for your breaks.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
This role will be based at Clays support office in Moorgate.
LIFE AT CLAYS
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work and on the 2025 UK Best Workplace medium organisations list, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:
“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”
“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”
“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”
CLAYS VALUES
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
SAFE - Is it safe? For our team, our guests, the business, and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.
SUMMARY OF POSITION
What's the Gig, you ask?
As a Reservation & Sales Executive at Clays, you will play a vital role at the heart of our sales team, combining exceptional customer service with confident sales execution. You’ll be the first point of contact for many of our guests and clients, delivering a warm, knowledgeable, and engaging experience from the very first call or email.
You’ll handle inbound enquiries across both leisure and corporate audiences, responding promptly, quoting with confidence, and providing tailored recommendations that reflect our premium offering. You'll work closely with the wider Sales, Events, and Operations teams to convert bookings efficiently and ensure a seamless guest journey.
In addition to managing the reservations inbox and phone lines, you’ll support with the creation and distribution of daily run sheets, and during peak periods, assist with hosting or overseeing smaller events.
You’ll thrive in a fast-paced, team-oriented environment, be highly organised, confident in client communication, and proactive in spotting sales opportunities. This is a great role for someone who loves hospitality, enjoys working across multiple functions, and is looking to grow in a dynamic, experience-led business.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
Reservations & Guest Communication
- Respond to inbound phone and email enquiries in a professional, timely, and personable manner
- Accurately record booking details and guest preferences in our reservation system - SevenRooms
- Ensure smooth and clear communication of run sheets and booking details to Events and Operations teams
- Support with the preparation and distribution of function sheets
- Handle customer queries or changes efficiently and courteously
Sales & Client Conversion
- Respond to event and group enquiries with well-crafted proposals, converting them into confirmed bookings
- Achieve and exceed individual and team pre-booked sales targets
- Identify sales opportunities from enquiries and upsell where appropriate
- Confidently host site visits and client showarounds, showcasing our venue and experience
- Build rapport with clients and tailor the experience to suit their event goals and preferences
Internal Collaboration & Admin
- Ensure seamless handover of bookings to the Events and Operations teams
- Maintain clean, accurate, and up-to-date records across all CRM and booking systems (Salesforce)
- Work closely with the Sales and Events teams to ensure operational readiness and excellent guest outcomes
- Ad hoc administrative tasks for the Sales and Events teams.
- Previous experience in a reservations, events, or sales coordination role within hospitality
- A confident, warm, and engaging communication style — both written and verbal
- Strong organisational skills with the ability to manage multiple enquiries and tasks simultaneously
- Proficiency in CRM and booking systems (e.g., SevenRooms, Salesforce) preferred
- Strong time management and attention to detail
- Able to stay calm under pressure and take initiative to solve problems independently
- Commercial awareness and a drive to meet and exceed sales targets
- A collaborative, can-do attitude and willingness to support across departments
- Passionate about delivering memorable, guest-first hospitality experiences
- Reliable, honest, and motivated by team success
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
- Competitive Salary: A base salary of £27,500 with on target earnings of £35,250 which is made up from commission and an on target performance related bonus.
- Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
- Paid Breaks: We value your time and ensure you’re compensated for your breaks.
- Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
- Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
This role will be based at Clays support office in Moorgate.
Customer Service & Sales Executive
Full Time
2
Years
Experience
£27500 - £35250 / Year
Skills
Organisation
Excellent Communication
Sales conversion
Guest Experience
Salesforce
1 Fore St Ave, London EC2Y 9DT, UK