Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away and waiting in long lines to visit. Swig's team members are at the core of all we do, so if you're looking for a fun career instead of just a job, join us! We offer unique opportunities for promotion and delightful teams who create happiness one cup at a time. Our staff parties will blow your mind with good times while our benefits exceed expectations.

The Director of Franchise Operations leads a team of Franchise Development Managers to achieve the portfolio operating plan and business performance goals. The DFO sets targets and coaches FDMs to provide consultative support to franchisees on sales, profit, and network growth, ensuring that franchisee goals are achieved or exceeded. The DFO identifies, plans for, and provides solutions or support to Franchise Development Managers, Coordinators and Franchisees.

The Director of Franchise Operations will report directly to the CEO.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by brand leadership.

• Facilitate Annual Planning and Franchise Business Review process with Franchisees and their assigned Franchise Development Managers to assess performance based on previous goals and commitments, and to align on future goals and commitments.

• Provide coaching to the Franchise Development Managers to support Franchisees in meeting annual goals.

• Provide coaching to the Franchise Development Managers to support personal and professional development.

• Track, review, and analyze on-going data and analytics to guide Franchise Development Managers and Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address.

• Lead Development Managers in strategic and complex Franchisee conversations, building and strengthening relationships with Franchisees, and demonstrating desired consultative behaviors.

• Facilitate the involvement of Swig’s functional groups to provide the correct resources to Development Managers to assist franchisees (Construction & Development, Marketing, Legal, IT, Finance, etc.).

• Collaborate across the Brand to identify gaps and determine training needs for Franchisees and Development Managers with the Swig Learning and Development team.

• Ensure the effective use of G&A expenses within parameters set by executive leadership

• Complete all responsible administrative functions and requirements of the position in a timely manner.

• Perform evaluations on Swig locations as needed based on the Franchisee Business Review process or other indicators

• Other duties as assigned.

JOB REQUIREMENTS: 

• Thorough understanding and knowledge of restaurant operations

• Strong leadership skills, including ability to provide vision, motivate team and ensure accountability

• Sound business and financial acumen

• Excellent consultative and coaching skills

• Excellent oral and written communication and interpersonal skills

• Able to handle complex issues and difficult conversations

• Must be able to build credibility and trusting relationships with internal and external stakeholders

• Able to develop and execute plans to drive results

• Ability to maintain stationary position to be able to operate a computer and other office equipment

• Must be able to identify, analyze and assess details

• For certain positions, must be able to occasionally move or transport items up to 50 pounds

• Ability to communicate with others and exchange information accurately and effectively

• Knowledgeable about process of development and construction

• Entrepreneurial with balance of strategic and operational skills

• Innovative and creative

• Regular and predictable attendance

EDUCATION AND EXPERIENCE: 

• Bachelor’s Degree or equivalent

• 10+ years of of Franchise leadership experience in lieu of degree

• 10 plus years restaurant or retail management experience with multi-unit leadership and supervisory experience

WHO WE ARE

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away - sometimes waiting in long lines to visit. Swig's employees are at the core of all we do, so if you're looking for a fun career instead of just a job, join us! We offer unique opportunities for promotion and delightful teams who create happiness one cup at a time. Our staff parties will blow your mind with good times while our benefits exceed expectations.

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away and waiting in long lines to visit. Swig's team members are at the core of all we do, so if you're looking for a fun career instead of just a job, join us! We offer unique opportunities for promotion and delightful teams who create happiness one cup at a time. Our staff parties will blow your mind with good times while our benefits exceed expectations.

The Director of Franchise Operations leads a team of Franchise Development Managers to achieve the portfolio operating plan and business performance goals. The DFO sets targets and coaches FDMs to provide consultative support to franchisees on sales, profit, and network growth, ensuring that franchisee goals are achieved or exceeded. The DFO identifies, plans for, and provides solutions or support to Franchise Development Managers, Coordinators and Franchisees.

The Director of Franchise Operations will report directly to the CEO.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by brand leadership.

• Facilitate Annual Planning and Franchise Business Review process with Franchisees and their assigned Franchise Development Managers to assess performance based on previous goals and commitments, and to align on future goals and commitments.

• Provide coaching to the Franchise Development Managers to support Franchisees in meeting annual goals.

• Provide coaching to the Franchise Development Managers to support personal and professional development.

• Track, review, and analyze on-going data and analytics to guide Franchise Development Managers and Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address.

• Lead Development Managers in strategic and complex Franchisee conversations, building and strengthening relationships with Franchisees, and demonstrating desired consultative behaviors.

• Facilitate the involvement of Swig’s functional groups to provide the correct resources to Development Managers to assist franchisees (Construction & Development, Marketing, Legal, IT, Finance, etc.).

• Collaborate across the Brand to identify gaps and determine training needs for Franchisees and Development Managers with the Swig Learning and Development team.

• Ensure the effective use of G&A expenses within parameters set by executive leadership

• Complete all responsible administrative functions and requirements of the position in a timely manner.

• Perform evaluations on Swig locations as needed based on the Franchisee Business Review process or other indicators

• Other duties as assigned.

JOB REQUIREMENTS: 

• Thorough understanding and knowledge of restaurant operations

• Strong leadership skills, including ability to provide vision, motivate team and ensure accountability

• Sound business and financial acumen

• Excellent consultative and coaching skills

• Excellent oral and written communication and interpersonal skills

• Able to handle complex issues and difficult conversations

• Must be able to build credibility and trusting relationships with internal and external stakeholders

• Able to develop and execute plans to drive results

• Ability to maintain stationary position to be able to operate a computer and other office equipment

• Must be able to identify, analyze and assess details

• For certain positions, must be able to occasionally move or transport items up to 50 pounds

• Ability to communicate with others and exchange information accurately and effectively

• Knowledgeable about process of development and construction

• Entrepreneurial with balance of strategic and operational skills

• Innovative and creative

• Regular and predictable attendance

EDUCATION AND EXPERIENCE: 

• Bachelor’s Degree or equivalent

• 10+ years of of Franchise leadership experience in lieu of degree

• 10 plus years restaurant or retail management experience with multi-unit leadership and supervisory experience

WHO WE ARE

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away - sometimes waiting in long lines to visit. Swig's employees are at the core of all we do, so if you're looking for a fun career instead of just a job, join us! We offer unique opportunities for promotion and delightful teams who create happiness one cup at a time. Our staff parties will blow your mind with good times while our benefits exceed expectations.