Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.
With locations in Scottsdale, Houston, Las Vegas, and Miami coming soon, Toca Madera continues to define indulgent, sensory-driven dining with impeccable flavor and vibrant energy.
Department: Front of House
Employment Type: Part-Time, Non-Exempt
Reports To: General Manager
Job Summary
The Maitre d’ reports to the General Manager and plays a key leadership role in delivering a consistent, high-quality front-of-house experience. As the primary steward of guest flow and first impressions, the Maitre d’ oversees the host team, manages reservations, and ensures clear and effective coordination between guests, service teams, and management. This role is responsible for addressing guest concerns in real time, supporting dining room operations, and maintaining established standards of hospitality and service throughout every shift.
Key Responsibilities
Maintain a clean, safe, and organized working environment in compliance with health and safety standards
Proactively anticipate the needs of guests and team members to support smooth service flow.
Maintain strong knowledge of food and beverage offerings to guide guests with informed recommendations
Execute service with consistency and precision by following established steps of service
Ensure host stations and front-of-house areas are properly stocked and prepared for service
Host Team Leadership
Onboard, train, schedule, and support members of the host team
Provide ongoing coaching and supervision to ensure consistent service standards.
Monitor host performance to ensure alignment with company standards. S
In-Venue Guest Experience
Oversee the entire guest experience prior to seating, ensuring a welcoming and organized arrival process
Ensure warm, professional greetings at the door, clear communication regarding seating and wait times, and smooth escorting of guests to tables
Conduct pre-shift meetings with the host team to review reservations, VIPs, special occasions, and service strategy
Coordinate with the management team to proactively address seating challenges and guest flow throughout service
Ensure management and culinary leadership are informed of VIP guests and special celebrations
Reservations & SevenRooms Management
Audit reservations prior to service to confirm accurate plotting and communication of key guest details
Monitor SevenRooms throughout service to assess pacing, optimize seating opportunities, and manage demand
Prepare weekly reservation reports outlining trends, insights, and opportunities for improvement
Events & BEO Coordination
Serve as the primary point of contact for all booked BEOs and events, ensuring guest needs are met
Maintain consistent communication with the Events Manager regarding upcoming events
Ensure management and culinary teams are fully prepared for all scheduled BEOs and special events
Qualifications
Strong multitasking skills with a diligent, detail-oriented work ethic
Maintain a clean, polished, and professional appearance
Proven ability to anticipate guest needs and manage dining room flow
Minimum of two (2) years of experience in a full-service fine-dining environment
Previous supervisory or leadership experience preferred
Strong knowledge of cocktails, spirits, and wine
Availability to work nights, weekends, and holidays
Ability to stand for the duration of shifts and lift up to 35 pounds
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.
If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at humanresources@noble33.com. We are committed to providing reasonable accommodations in accordance with applicable law.
Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.
With locations in Scottsdale, Houston, Las Vegas, and Miami coming soon, Toca Madera continues to define indulgent, sensory-driven dining with impeccable flavor and vibrant energy.
Department: Front of House
Employment Type: Part-Time, Non-Exempt
Reports To: General Manager
Job Summary
The Maitre d’ reports to the General Manager and plays a key leadership role in delivering a consistent, high-quality front-of-house experience. As the primary steward of guest flow and first impressions, the Maitre d’ oversees the host team, manages reservations, and ensures clear and effective coordination between guests, service teams, and management. This role is responsible for addressing guest concerns in real time, supporting dining room operations, and maintaining established standards of hospitality and service throughout every shift.
Key Responsibilities
Maintain a clean, safe, and organized working environment in compliance with health and safety standards
Proactively anticipate the needs of guests and team members to support smooth service flow.
Maintain strong knowledge of food and beverage offerings to guide guests with informed recommendations
Execute service with consistency and precision by following established steps of service
Ensure host stations and front-of-house areas are properly stocked and prepared for service
Host Team Leadership
Onboard, train, schedule, and support members of the host team
Provide ongoing coaching and supervision to ensure consistent service standards.
Monitor host performance to ensure alignment with company standards. S
In-Venue Guest Experience
Oversee the entire guest experience prior to seating, ensuring a welcoming and organized arrival process
Ensure warm, professional greetings at the door, clear communication regarding seating and wait times, and smooth escorting of guests to tables
Conduct pre-shift meetings with the host team to review reservations, VIPs, special occasions, and service strategy
Coordinate with the management team to proactively address seating challenges and guest flow throughout service
Ensure management and culinary leadership are informed of VIP guests and special celebrations
Reservations & SevenRooms Management
Audit reservations prior to service to confirm accurate plotting and communication of key guest details
Monitor SevenRooms throughout service to assess pacing, optimize seating opportunities, and manage demand
Prepare weekly reservation reports outlining trends, insights, and opportunities for improvement
Events & BEO Coordination
Serve as the primary point of contact for all booked BEOs and events, ensuring guest needs are met
Maintain consistent communication with the Events Manager regarding upcoming events
Ensure management and culinary teams are fully prepared for all scheduled BEOs and special events
Qualifications
Strong multitasking skills with a diligent, detail-oriented work ethic
Maintain a clean, polished, and professional appearance
Proven ability to anticipate guest needs and manage dining room flow
Minimum of two (2) years of experience in a full-service fine-dining environment
Previous supervisory or leadership experience preferred
Strong knowledge of cocktails, spirits, and wine
Availability to work nights, weekends, and holidays
Ability to stand for the duration of shifts and lift up to 35 pounds
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.
If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at humanresources@noble33.com. We are committed to providing reasonable accommodations in accordance with applicable law.