• Provide efficient, friendly guest service to dine-in and carryout guests and follow all steps of service (including but not limited to taking and fulfilling in-person, phone & online orders, packaging to-go orders, refilling beverages, clearing tables) to ensure a positive guest experience
• Accurately process payments and balance all sales/receipts in compliance with restaurant policies and procedures
• Safely and effectively transport food or beverages to a table
• Answer telephones and take orders and messages
• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Maintain proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals
• Comply with all safety and sanitation guidelines and procedures
• Answer telephones, take orders, messages
• Sell and accurately account for gift cards and/or merchandise
• Work a variety of hours, days and shifts, including weekends
• Safely and effectively use and operate all necessary tools and equipment
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively under pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
•  Get along well with others and be a team player
• Other duties will be assigned as needed

• Provide efficient, friendly guest service to dine-in and carryout guests and follow all steps of service (including but not limited to taking and fulfilling in-person, phone & online orders, packaging to-go orders, refilling beverages, clearing tables) to ensure a positive guest experience
• Accurately process payments and balance all sales/receipts in compliance with restaurant policies and procedures
• Safely and effectively transport food or beverages to a table
• Answer telephones and take orders and messages
• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques to present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Maintain proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals
• Comply with all safety and sanitation guidelines and procedures
• Answer telephones, take orders, messages
• Sell and accurately account for gift cards and/or merchandise
• Work a variety of hours, days and shifts, including weekends
• Safely and effectively use and operate all necessary tools and equipment
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively under pressure
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
•  Get along well with others and be a team player
• Other duties will be assigned as needed