Assistant Manager – Pub & RestaurantRole Overview

The Assistant Manager supports the General Manager with the day-to-day running of the business, ensuring excellent guest service, strong team performance and high operational standards.

The role requires a hands-on approach, leading by example and taking responsibility for the business when the General Manager is not on site.

• Lead, motivate and support Front of House team members.
• Manage shifts and ensure the team is organised effectively.
• Support recruitment, onboarding and training of new employees.
• Monitor attendance, punctuality, breaks and working hours.
• Assist with rotas and labour control.
• Address performance or conduct concerns appropriately.
• Ensure company policies and procedures are followed.

• Ensure consistently high standards of customer service.
• Welcome guests and maintain a professional presence during service.
• Handle guest complaints professionally and resolve issues promptly.
• Support the team during busy services.
• Monitor service standards and restaurant presentation.

• Manage opening and closing procedures.
• Complete daily cash-up and banking procedures.
• Monitor tills and ensure correct cash-handling procedures.
• Complete daily handovers and communicate important information.
• Check and respond to emails and operational communications.
• Ensure maintenance issues are reported and followed through.
• Maintain high standards throughout the restaurant, bar and outside areas.

• Manage restaurant and accommodation bookings.
• Support private dining, functions and event enquiries.
• Assist with Christmas and other seasonal bookings.
• Communicate with guests regarding reservations and special requirements.
• Ensure bedrooms and guest areas are ready and presented to the required standard.
• Coordinate with housekeeping regarding arrivals, departures and room requirements.

• Support stock management and stocktakes.
• Monitor wastage and ensure it is recorded correctly.
• Assist with ordering and deliveries.
• Monitor labour costs and productivity.
• Support the General Manager in achieving sales and financial targets.

• Ensure Health & Safety, Food Safety and Fire Safety procedures are followed.
• Complete required daily and weekly compliance checks.
• Report accidents, incidents and maintenance concerns.
• Ensure the team works safely and maintains a clean working environment.

The successful candidate should be:

• Experienced in hospitality, ideally within a pub, restaurant or hotel environment.
• Confident leading and developing a team.
• Organised and able to prioritise effectively.
• Comfortable taking responsibility and making decisions.
• Guest-focused with strong communication skills.
• Commercially aware and able to understand labour and operational costs.
• Flexible and willing to work evenings and weekends.
• Proactive and able to identify and resolve problems.
• Reliable, professional and accountable.

The Assistant Manager should take ownership of the business while on duty. This means identifying issues, taking appropriate action and following tasks through to completion rather than simply passing them on.

The role is designed to work closely with and support the General Manager while helping maintain consistently high standards across all areas of the business.

Assistant Manager – Pub & RestaurantRole Overview

The Assistant Manager supports the General Manager with the day-to-day running of the business, ensuring excellent guest service, strong team performance and high operational standards.

The role requires a hands-on approach, leading by example and taking responsibility for the business when the General Manager is not on site.

• Lead, motivate and support Front of House team members.
• Manage shifts and ensure the team is organised effectively.
• Support recruitment, onboarding and training of new employees.
• Monitor attendance, punctuality, breaks and working hours.
• Assist with rotas and labour control.
• Address performance or conduct concerns appropriately.
• Ensure company policies and procedures are followed.

• Ensure consistently high standards of customer service.
• Welcome guests and maintain a professional presence during service.
• Handle guest complaints professionally and resolve issues promptly.
• Support the team during busy services.
• Monitor service standards and restaurant presentation.

• Manage opening and closing procedures.
• Complete daily cash-up and banking procedures.
• Monitor tills and ensure correct cash-handling procedures.
• Complete daily handovers and communicate important information.
• Check and respond to emails and operational communications.
• Ensure maintenance issues are reported and followed through.
• Maintain high standards throughout the restaurant, bar and outside areas.

• Manage restaurant and accommodation bookings.
• Support private dining, functions and event enquiries.
• Assist with Christmas and other seasonal bookings.
• Communicate with guests regarding reservations and special requirements.
• Ensure bedrooms and guest areas are ready and presented to the required standard.
• Coordinate with housekeeping regarding arrivals, departures and room requirements.

• Support stock management and stocktakes.
• Monitor wastage and ensure it is recorded correctly.
• Assist with ordering and deliveries.
• Monitor labour costs and productivity.
• Support the General Manager in achieving sales and financial targets.

• Ensure Health & Safety, Food Safety and Fire Safety procedures are followed.
• Complete required daily and weekly compliance checks.
• Report accidents, incidents and maintenance concerns.
• Ensure the team works safely and maintains a clean working environment.

The successful candidate should be:

• Experienced in hospitality, ideally within a pub, restaurant or hotel environment.
• Confident leading and developing a team.
• Organised and able to prioritise effectively.
• Comfortable taking responsibility and making decisions.
• Guest-focused with strong communication skills.
• Commercially aware and able to understand labour and operational costs.
• Flexible and willing to work evenings and weekends.
• Proactive and able to identify and resolve problems.
• Reliable, professional and accountable.

The Assistant Manager should take ownership of the business while on duty. This means identifying issues, taking appropriate action and following tasks through to completion rather than simply passing them on.

The role is designed to work closely with and support the General Manager while helping maintain consistently high standards across all areas of the business.