We’re expanding! Join the Wakefield team at our latest location and grow with us!

We are opening a brand new, state of the art family entertainment centre at Trinity Walk Shopping Centre in May 2026. To build this wonderful Wakefield team, we will be holding a Recruitment Event on 29 April 2026.

We're excited to offer four opportunities for the same role, each with slight differences. To keep the process fair, please apply for just one—the one that best suits your skills and experience. We look forward to your application!

Do you have a passion for talking to people? Do you enjoy engaging with new faces every day? If so, then read on…

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Customer Service Assistant on Reception, you will be responsible for first customer interactions and team communications. Part of your daily routine will involve managing bookings for our amazing activities, problem solving any issues that arise, assisting and providing information to customers.

As you grow in the role, you’ll be supported to build your skills across all key areas of the centre, from serving behind the bar to getting involved in the kitchen. You’ll also play a hands-on role in managing our 24 bowling lanes, 3 escape rooms, 2 karaoke rooms and laser tag, helping to keep the energy high and the fun flowing. This well-rounded experience will help you confidently support the team and create great moments for our customers.

You will work efficiently, show initiative and be a team player. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Previous experience, in a similar role, managing a busy booking sheet with multiple booking channels.
• Full of determination, enthusiasm, and be able to work in fast-paced environment
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail.

Our Fantastic Benefits

• Free Bowling for family and friends
• Free Food when on shift
• On the Spot Rewards
• Tenpin Treats – our benefits platform for exclusive discounts and wellness perks.
• Medicash – covering your everyday dental, optical, physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 29 April 2026.

We’re expanding! Join the Wakefield team at our latest location and grow with us!

We are opening a brand new, state of the art family entertainment centre at Trinity Walk Shopping Centre in May 2026. To build this wonderful Wakefield team, we will be holding a Recruitment Event on 29 April 2026.

We're excited to offer four opportunities for the same role, each with slight differences. To keep the process fair, please apply for just one—the one that best suits your skills and experience. We look forward to your application!

Do you have a passion for talking to people? Do you enjoy engaging with new faces every day? If so, then read on…

TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Customer Service Assistant on Reception, you will be responsible for first customer interactions and team communications. Part of your daily routine will involve managing bookings for our amazing activities, problem solving any issues that arise, assisting and providing information to customers.

As you grow in the role, you’ll be supported to build your skills across all key areas of the centre, from serving behind the bar to getting involved in the kitchen. You’ll also play a hands-on role in managing our 24 bowling lanes, 3 escape rooms, 2 karaoke rooms and laser tag, helping to keep the energy high and the fun flowing. This well-rounded experience will help you confidently support the team and create great moments for our customers.

You will work efficiently, show initiative and be a team player. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Previous experience, in a similar role, managing a busy booking sheet with multiple booking channels.
• Full of determination, enthusiasm, and be able to work in fast-paced environment
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail.

Our Fantastic Benefits

• Free Bowling for family and friends
• Free Food when on shift
• On the Spot Rewards
• Tenpin Treats – our benefits platform for exclusive discounts and wellness perks.
• Medicash – covering your everyday dental, optical, physio, and wellness expenses.
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• Enhanced Maternity, Paternity, Adoption leave

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 29 April 2026.