The JAG Wine Director is responsible for providing leadership and direction for the overall wine program for all restaurants and bars in The Ritz Carlton – NoMad, following Jose’s vision for wine. Analyzes, develops, implements, and continually updates a comprehensive wine sales strategy. Effectively demonstrates public relations abilities through easiness in public speaking, media interviews, and in front of cameras. Efficiently directs/oversees all wine operations to ensure overall financial results, increased profitability, and guest, shareholder, and ownership satisfaction. A passionate educator that brings wine knowledge to all levels of the organization by facilitating hands-on classroom tastings and demonstrations.
Scope of Responsibility: Responsible for implementing and directing the overall wine program with the Ritz Carlton - NoMad. Directs, supervises, and holds restaurant operations accountable for the execution of wine programs.
What you can expect from us:
ESSENTIAL FUNCTIONS
Concept Alignment: Ensures wine programs stay true to the restaurant concept and José Andrés’ vision.
Updates wine programs that utilize innovative techniques and regional and seasonal products used in restaurants, including menu presentation, execution, bar display, glassware, and other components. Communicates, collaborates, and integrates with management and leadership team on direction and vision. Keeps record of menu changes and development.
Wine List Standards: Reviews and revises all wine lists in restaurants on a monthly basis or as needed. Ensures all wine lists revisions meet José’s vision for wine. Uses expertise to research, create and implement seasonal brand wine programs on-going. Makes adjustments and implements any changes as necessary.
Cost Control: Works with the restaurant leadership team to monitor cost controls in all wine transactions, including purchasing, receiving, and deploying wine. Monitors portfolio of wine costs and implements corrective actions for property-specific issues. Responsible for overall accountability of expenses and optimizes profits by controlling wine costs, production, and labor to maximize profitability. Works with General Managers and Head Chefs to monitor glass inventories at all restaurants. Makes recommendations as necessary to ensure proper par levels at restaurants.
Sales Management: Continually analyzes wine list mix, cost, and sales to propose changes to existing offerings. Promotes sales by working on the floor closely with sommeliers & managers, contributing to pre-shift meetings, and offering regularly scheduled seminars, dinners, and pairings within the restaurants.
Stays involved and attends all wine dinners, press, and beverage-focused events to promote future sales and ensure execution. Acts as ambassador to winemakers, vendors, and industry professionals; keep current in industry trends, tastings, and seminars. Schedule weekly tastings with suppliers to promote efficiency and eliminate drop‐ins, which can detract from service.
Identifies marketing opportunities and industry trends. Work with Home Office, Marketing, Sales, and Events to help develop universal marketing materials for wine promotions. Maintain relationships with specialized press and handle communications related to JAG’s wine world/image—availability for using media channels (e.g., Facebook and Twitter).
Service Excellence: Oversees semi-annual market surveys in the market for restaurants with events to aid in determining future strategies. Adjusts wine lists as necessary to ensure market competitiveness. Monitors wine service at all restaurants and reviews shopper results. Evaluates secret shopper reports and make recommendations based on findings. Performs on-site inspections of wine sales and service operations for evaluation, training, and support. Makes recommendations and collaborates with Senior Directors, General Managers, and Head Chefs to determine and implement proper service recovery strategy. Responsible for working with the Sr. Director of Operations to implement training for all front-of-the-house employees. Ensures all brand and department-specific training requirements are met, and training is documented and retained. Ensure communication with essential JAG leadership on tastings, wine producer/maker visits, etc.
Brand Standards: Following José’s vision for wine, owns and directs brand compliance, ensuring outlets meet/exceed standards resulting in increased guest satisfaction. Obtains and reviews flag-specific brand standard beverage programs, modifying/adjusting as necessary to mirror and support our standards and operational specifications.
Miscellaneous: Stays current on issues and trends that may affect restaurants. Creates communication tools to disseminate wine data through the organization. Assumes the responsibility for recruiting, orienting, and training service staff in the pre-opening phase of new construction and acquiring properties on wine sales, service, and theory. Acts as a resource for wine professionals within the organization. Must possess a keen eye and passion for staff and leadership development, readily accepting accountability for the future of those on our food and beverage teams.
Education: Level 3 or Master Sommelier Diploma preferred. Bachelor's degree in Restaurant and Hospitality Management and a degree from an internationally recognized culinary program preferred.
Experience/knowledge: 10+ years of progressive food and beverage management experience. ServSafe and TIPS certified preferred. Multi-Property experience is preferred. Must be detail-oriented, with strong organizational and communication skills. History of directing and leading "on" and "off" premise upscale operations. Proven ability to drive revenues in large hotel and hospitality environments offering significant meeting space. Passionate about food and wine.
Other qualifications:
Strong leadership and coaching skills. Inspire and motivate others to perform well and accepts feedback.
Strong management skills. Include staff in planning, decision-making, facilitating, and process improvement; is available to staff; provide regular performance feedback; develop subordinates’ skills and encourage growth.
Public relations abilities: public speaking, media interviews, camera experienced
Proactive, professional, and positive verbal and written communication skills.
Passionate about wine and passionate about educating others on the subject.
Exercise good judgment and role model professional behavior.
Ability to give clear, concise directions.
Readily adjusts to circumstances and manages change effectively.
Maintains professionalism in difficult situations.
Ability to implement and maintain quality and service standards to produce a consistent guest or employee experience.
Improve and promote quality and demonstrate accuracy and thoroughness.
Delegation of work assignments. Gives authority to work independently, sets expectations, and monitors delegated activities.
Jose Andres Group restaurants span across America, including Miami, Orlando, Las Vegas, NYC, Chicago and of course Washington, DC, Dubai, and soon Los Angeles. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food.
The JAG Wine Director is responsible for providing leadership and direction for the overall wine program for all restaurants and bars in The Ritz Carlton – NoMad, following Jose’s vision for wine. Analyzes, develops, implements, and continually updates a comprehensive wine sales strategy. Effectively demonstrates public relations abilities through easiness in public speaking, media interviews, and in front of cameras. Efficiently directs/oversees all wine operations to ensure overall financial results, increased profitability, and guest, shareholder, and ownership satisfaction. A passionate educator that brings wine knowledge to all levels of the organization by facilitating hands-on classroom tastings and demonstrations.
Scope of Responsibility: Responsible for implementing and directing the overall wine program with the Ritz Carlton - NoMad. Directs, supervises, and holds restaurant operations accountable for the execution of wine programs.
What you can expect from us:
ESSENTIAL FUNCTIONS
Concept Alignment: Ensures wine programs stay true to the restaurant concept and José Andrés’ vision.
Updates wine programs that utilize innovative techniques and regional and seasonal products used in restaurants, including menu presentation, execution, bar display, glassware, and other components. Communicates, collaborates, and integrates with management and leadership team on direction and vision. Keeps record of menu changes and development.
Wine List Standards: Reviews and revises all wine lists in restaurants on a monthly basis or as needed. Ensures all wine lists revisions meet José’s vision for wine. Uses expertise to research, create and implement seasonal brand wine programs on-going. Makes adjustments and implements any changes as necessary.
Cost Control: Works with the restaurant leadership team to monitor cost controls in all wine transactions, including purchasing, receiving, and deploying wine. Monitors portfolio of wine costs and implements corrective actions for property-specific issues. Responsible for overall accountability of expenses and optimizes profits by controlling wine costs, production, and labor to maximize profitability. Works with General Managers and Head Chefs to monitor glass inventories at all restaurants. Makes recommendations as necessary to ensure proper par levels at restaurants.
Sales Management: Continually analyzes wine list mix, cost, and sales to propose changes to existing offerings. Promotes sales by working on the floor closely with sommeliers & managers, contributing to pre-shift meetings, and offering regularly scheduled seminars, dinners, and pairings within the restaurants.
Stays involved and attends all wine dinners, press, and beverage-focused events to promote future sales and ensure execution. Acts as ambassador to winemakers, vendors, and industry professionals; keep current in industry trends, tastings, and seminars. Schedule weekly tastings with suppliers to promote efficiency and eliminate drop‐ins, which can detract from service.
Identifies marketing opportunities and industry trends. Work with Home Office, Marketing, Sales, and Events to help develop universal marketing materials for wine promotions. Maintain relationships with specialized press and handle communications related to JAG’s wine world/image—availability for using media channels (e.g., Facebook and Twitter).
Service Excellence: Oversees semi-annual market surveys in the market for restaurants with events to aid in determining future strategies. Adjusts wine lists as necessary to ensure market competitiveness. Monitors wine service at all restaurants and reviews shopper results. Evaluates secret shopper reports and make recommendations based on findings. Performs on-site inspections of wine sales and service operations for evaluation, training, and support. Makes recommendations and collaborates with Senior Directors, General Managers, and Head Chefs to determine and implement proper service recovery strategy. Responsible for working with the Sr. Director of Operations to implement training for all front-of-the-house employees. Ensures all brand and department-specific training requirements are met, and training is documented and retained. Ensure communication with essential JAG leadership on tastings, wine producer/maker visits, etc.
Brand Standards: Following José’s vision for wine, owns and directs brand compliance, ensuring outlets meet/exceed standards resulting in increased guest satisfaction. Obtains and reviews flag-specific brand standard beverage programs, modifying/adjusting as necessary to mirror and support our standards and operational specifications.
Miscellaneous: Stays current on issues and trends that may affect restaurants. Creates communication tools to disseminate wine data through the organization. Assumes the responsibility for recruiting, orienting, and training service staff in the pre-opening phase of new construction and acquiring properties on wine sales, service, and theory. Acts as a resource for wine professionals within the organization. Must possess a keen eye and passion for staff and leadership development, readily accepting accountability for the future of those on our food and beverage teams.
Education: Level 3 or Master Sommelier Diploma preferred. Bachelor's degree in Restaurant and Hospitality Management and a degree from an internationally recognized culinary program preferred.
Experience/knowledge: 10+ years of progressive food and beverage management experience. ServSafe and TIPS certified preferred. Multi-Property experience is preferred. Must be detail-oriented, with strong organizational and communication skills. History of directing and leading "on" and "off" premise upscale operations. Proven ability to drive revenues in large hotel and hospitality environments offering significant meeting space. Passionate about food and wine.
Other qualifications:
Strong leadership and coaching skills. Inspire and motivate others to perform well and accepts feedback.
Strong management skills. Include staff in planning, decision-making, facilitating, and process improvement; is available to staff; provide regular performance feedback; develop subordinates’ skills and encourage growth.
Public relations abilities: public speaking, media interviews, camera experienced
Proactive, professional, and positive verbal and written communication skills.
Passionate about wine and passionate about educating others on the subject.
Exercise good judgment and role model professional behavior.
Ability to give clear, concise directions.
Readily adjusts to circumstances and manages change effectively.
Maintains professionalism in difficult situations.
Ability to implement and maintain quality and service standards to produce a consistent guest or employee experience.
Improve and promote quality and demonstrate accuracy and thoroughness.
Delegation of work assignments. Gives authority to work independently, sets expectations, and monitors delegated activities.
Jose Andres Group restaurants span across America, including Miami, Orlando, Las Vegas, NYC, Chicago and of course Washington, DC, Dubai, and soon Los Angeles. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food.