This is a great opportunity to take the first steps in your hospitality career and work as part of The Reception Team with Surya Hotels, working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Thatcher’s Hotel is a charming Tudor style property set in the heart of the glorious Surrey countryside. There are 87 guest rooms in total, including double, twin, family and interconnecting rooms. For extra comfort and convenience, Thatcher’s also offers guests the use of free onsite parking, and complimentary Wi-Fi throughout the hotel. With its high-tech facilities and ample parking, Thatcher’s Hotel a great place to do business. Thatcher’s boasts six meeting rooms in total, all equipped with complimentary Wi-Fi, screening and I.T solutions.

Just under an hour away from London and lying between Guildford and Leatherhead, in the village of East Horsley, Thatcher’s Hotel is the perfect city escape. We are perfectly positioned to explore the many local attractions in the surrounding area.

We’re looking for a Receptionist who:

• Maintains a positive and calm outlook, 
• Has a friendly approach, 
• Can communicate effectively both verbally and in writing, 
• Carry out instructions, 
• Be able to pay close attention to detail, 
• A desire to provide exceptional customer service.

To succeed you should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Receptionist duties and responsibilities will include but aren't limited to:

• taking reservations,
• dealing with guests’ enquiries and assistance,
• check-ins and check-outs,
• taking payments,
• answering calls and emails and ensuring a high level of customer service at all times.

Now you know what we are looking for in our Receptionist.....

We offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

If you feel your experience is a match for this Room Attendant role, we encourage you to apply today!

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

This is a great opportunity to take the first steps in your hospitality career and work as part of The Reception Team with Surya Hotels, working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Thatcher’s Hotel is a charming Tudor style property set in the heart of the glorious Surrey countryside. There are 87 guest rooms in total, including double, twin, family and interconnecting rooms. For extra comfort and convenience, Thatcher’s also offers guests the use of free onsite parking, and complimentary Wi-Fi throughout the hotel. With its high-tech facilities and ample parking, Thatcher’s Hotel a great place to do business. Thatcher’s boasts six meeting rooms in total, all equipped with complimentary Wi-Fi, screening and I.T solutions.

Just under an hour away from London and lying between Guildford and Leatherhead, in the village of East Horsley, Thatcher’s Hotel is the perfect city escape. We are perfectly positioned to explore the many local attractions in the surrounding area.

We’re looking for a Receptionist who:

• Maintains a positive and calm outlook, 
• Has a friendly approach, 
• Can communicate effectively both verbally and in writing, 
• Carry out instructions, 
• Be able to pay close attention to detail, 
• A desire to provide exceptional customer service.

To succeed you should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Receptionist duties and responsibilities will include but aren't limited to:

• taking reservations,
• dealing with guests’ enquiries and assistance,
• check-ins and check-outs,
• taking payments,
• answering calls and emails and ensuring a high level of customer service at all times.

Now you know what we are looking for in our Receptionist.....

We offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

If you feel your experience is a match for this Room Attendant role, we encourage you to apply today!

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.