House Manager

Purpose
As House Manager you directly support the General Manager in maintaining and developing a successful caf that smashes targets, delivers fantastic food & drink and receives great customer reviews. You will have a keen eye for detail and take pride in everything you do and manage. You will be a strong leader who provides your team with the right support and environment, enabling them to deliver great guest experiences, every time.

Expectations
Your responsibility extends to the entire building and business success, not just shift management. However, we would like you to focus the majority of your time and energy on leading on guest experience, rather than the admin that can come with management.

Deliver a Great Guest Experience
• Create the perfect ambience for our guests, at the right times (lighting, music choice and volume levels etc)
• Ensure each guest receives consistently great BC service from the first foot through the door, to the wave goodbye
• Deal promptly with any guest complaints in the right way
• Working with the kitchen team each shift to make sure all food is prepared and served to spec, every time. Have the confidence to say when something isn’t quite right
• Make sure every drink, cocktail and coffee is prepared and served to spec, every time

Deliver Great People
• Run on-shift training sessions with your team, focusing on product knowledge and service style to keep standards high across the café
• Head up daily shift briefings with your team before each service
• You could be asked to recruit and on board the right people for your teams in the right way (ensuring HR compliant and following correct Fourth processes)
• Coach, mentor and develop your team to be the best they can be, ensuring every member is as supported and celebrated as the next
• Actively encourage and maintain a strong relationship between all departments in your caf
• Make sure your teams receive regular, constructive feedback on development areas and praise for good work. This should be done day to day on the floor and through regular check-ins (a type of appraisal)
• Promote and encourage your team to participate in ‘Good Day’ so we can support the communities we operate in

Deliver a Great Environment
• Keep a spotlessly clean and tidy cafe at all times and train your teams to maintain the same high standards. This extends to you and your team looking clean and tidy on shift too
• Work consciously with your teams to reduce waste and make sure everybody follows best practice when it comes to recycling
• Make sure all opening and closing duties are completed accordingly each day by your teams
• Assist in the smooth running of all equipment in your caff; keeping appliances well-kept and dealing with any maintenance issues promptly (obtaining sign off from your Ops Director for any maintenance/purchases above the agreed limit)
• Create a supportive and enjoyable working environment for your teams; provide them with the right equipment, uniform, and skills to be the best at their jobs whilst giving them space to be themselves
• Support the General Manager in overseeing and utilising Basecamp as a communication tool for your team and other departments and encourage participation

Deliver Great Numbers
• Actively work to beat financial targets set by Head Office
• Attend weekly management meetings to discuss P&L’s, wage percentages and food costs for the previous week with your General Manager
• Look for new solutions and suggest ways to run a more cost-efficient caf
• Assist in creating and managing smart rotas – reactively editing rotas where necessary to meet targets and plan accordingly for events and varying times and seasons
• Work with both the floor and kitchen teams to manage stock and beat CoG targets through day to day controls and accurate counting and reporting. You will rotate the people and stock disciplines every 6 months

Reports
As a House Manager you will report to the General Manager
Feeder roles: FOH Team & BOH Team
Next move: General Manager

Purpose
As House Manager you directly support the General Manager in maintaining and developing a successful caf that smashes targets, delivers fantastic food & drink and receives great customer reviews. You will have a keen eye for detail and take pride in everything you do and manage. You will be a strong leader who provides your team with the right support and environment, enabling them to deliver great guest experiences, every time.

Expectations
Your responsibility extends to the entire building and business success, not just shift management. However, we would like you to focus the majority of your time and energy on leading on guest experience, rather than the admin that can come with management.

Deliver a Great Guest Experience
• Create the perfect ambience for our guests, at the right times (lighting, music choice and volume levels etc)
• Ensure each guest receives consistently great BC service from the first foot through the door, to the wave goodbye
• Deal promptly with any guest complaints in the right way
• Working with the kitchen team each shift to make sure all food is prepared and served to spec, every time. Have the confidence to say when something isn’t quite right
• Make sure every drink, cocktail and coffee is prepared and served to spec, every time

Deliver Great People
• Run on-shift training sessions with your team, focusing on product knowledge and service style to keep standards high across the café
• Head up daily shift briefings with your team before each service
• You could be asked to recruit and on board the right people for your teams in the right way (ensuring HR compliant and following correct Fourth processes)
• Coach, mentor and develop your team to be the best they can be, ensuring every member is as supported and celebrated as the next
• Actively encourage and maintain a strong relationship between all departments in your caf
• Make sure your teams receive regular, constructive feedback on development areas and praise for good work. This should be done day to day on the floor and through regular check-ins (a type of appraisal)
• Promote and encourage your team to participate in ‘Good Day’ so we can support the communities we operate in

Deliver a Great Environment
• Keep a spotlessly clean and tidy cafe at all times and train your teams to maintain the same high standards. This extends to you and your team looking clean and tidy on shift too
• Work consciously with your teams to reduce waste and make sure everybody follows best practice when it comes to recycling
• Make sure all opening and closing duties are completed accordingly each day by your teams
• Assist in the smooth running of all equipment in your caff; keeping appliances well-kept and dealing with any maintenance issues promptly (obtaining sign off from your Ops Director for any maintenance/purchases above the agreed limit)
• Create a supportive and enjoyable working environment for your teams; provide them with the right equipment, uniform, and skills to be the best at their jobs whilst giving them space to be themselves
• Support the General Manager in overseeing and utilising Basecamp as a communication tool for your team and other departments and encourage participation

Deliver Great Numbers
• Actively work to beat financial targets set by Head Office
• Attend weekly management meetings to discuss P&L’s, wage percentages and food costs for the previous week with your General Manager
• Look for new solutions and suggest ways to run a more cost-efficient caf
• Assist in creating and managing smart rotas – reactively editing rotas where necessary to meet targets and plan accordingly for events and varying times and seasons
• Work with both the floor and kitchen teams to manage stock and beat CoG targets through day to day controls and accurate counting and reporting. You will rotate the people and stock disciplines every 6 months

Reports
As a House Manager you will report to the General Manager
Feeder roles: FOH Team & BOH Team
Next move: General Manager