More
Accessibility
Front Office Assistant
The Cavendish London
Front Office Assistant
The Cavendish London
Full Time
Coins Icon £21000 / Year
Front Office Assistant
The Cavendish London

Full Time
Coins Icon £21000 / Year
Skills
Fluent in English
Customer Service
hotel
Job description

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, along with the Mayfair Lounge & Grill, providing a fine dining experience.

We are seeking a highly personable, opportunistic and professional candidate to work as a Front Office Assistant (Receptionist) with a passion for customer service excellence to join the hotel.

On any given shift, as a Front Office Assistant (Receptionist) you will be required to:

  • Give our guests a highly courteous and personable welcome and departure according to the required standards and above
  • Provide exceptional service to our guests by demonstrating full knowledge of our products, services and facilities
  • Ensure that the daily task list is completed in an efficient and effective manner
  • Work closely with other team members, supervisors and Concierge particularly in high volume periods whilst providing the highest service standard possible
  • Take initiative in accommodating our customers’ needs in a resourceful manner (external and internal clients)

To be a successful Front Office Assistant (Receptionist), ideally you must have:

  • Excellent customer service skills
  • Ability to learn and work with systems quickly (Experience with Opera PMS is desirable)
  • Excellent communication and organisational skills
  • A good command of English is essential, a second language would be advantageous

For the successful Front Office Assistant candidate, we offer:

  • A Uniform and meals on duty
  • A Perkbox membership
  • A contribution towards your commute & Incentive Payments based on KPI's
  • An abundance of training, learning & development opportunities

About us

The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award winning hotel & team as a Front Office Assistant (Receptionist).

Employment Entity: The Cavendish Hotel (London) Limited

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, along with the Mayfair Lounge & Grill, providing a fine dining experience.

We are seeking a highly personable, opportunistic and professional candidate to work as a Front Office Assistant (Receptionist) with a passion for customer service excellence to join the hotel.

On any given shift, as a Front Office Assistant (Receptionist) you will be required to:

  • Give our guests a highly courteous and personable welcome and departure according to the required standards and above
  • Provide exceptional service to our guests by demonstrating full knowledge of our products, services and facilities
  • Ensure that the daily task list is completed in an efficient and effective manner
  • Work closely with other team members, supervisors and Concierge particularly in high volume periods whilst providing the highest service standard possible
  • Take initiative in accommodating our customers’ needs in a resourceful manner (external and internal clients)

To be a successful Front Office Assistant (Receptionist), ideally you must have:

  • Excellent customer service skills
  • Ability to learn and work with systems quickly (Experience with Opera PMS is desirable)
  • Excellent communication and organisational skills
  • A good command of English is essential, a second language would be advantageous

For the successful Front Office Assistant candidate, we offer:

  • A Uniform and meals on duty
  • A Perkbox membership
  • A contribution towards your commute & Incentive Payments based on KPI's
  • An abundance of training, learning & development opportunities

About us

The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award winning hotel & team as a Front Office Assistant (Receptionist).

Employment Entity: The Cavendish Hotel (London) Limited