Job Title: General Manager – The Coal Shed London
Location: Tower Bridge, London
Full-Time | Permanent

Join One of London’s Leading Restaurant Groups

At The Coal Shed London, part of the Black Rock Restaurant Group, we’re known for fire-based cooking, premium British produce, and exceptional service. We’re on the lookout for an exceptional General Manager to help lead and support . If you’re a passionate, people-focused leader with a proven track record in hospitality management, this is your chance to take the reins of a dynamic and fast-paced operation.

About the Role

As General Manager, you will be responsible for overseeing all aspects of restaurant operations in line with the company’s vision and values. This includes driving financial performance, delivering exceptional guest experiences, and leading the development and engagement of the team.

You will be expected to proactively identify opportunities for improvement across the business, team, and daily operations, implementing clear action plans to enhance performance and service delivery. This role requires a hands-on leader with excellent communication skills, a passion for hospitality, and a clear focus on both commercial results and team culture.

You will provide the leadership, vision and direction to bring together and prioritise the departmental goals in a way that will be efficient and effective.

You’ll act as a role model to the front-of-house team & back-of-house, support staff training and development, and take the lead in service, quality standards, and team engagement.

In This Role You’ll:

• Must be visible on the restaurant floor during service, offering support, advice and encouragement as well as developing great relationships with locals and regulars
• Understand the guest and how to efficiently manage the guests’ expectations
• To have a great front of house presence, be a leader and inspire your team
• Fully understand and articulate the financial targets 
• Dealing efficiently and effectively with all customer queries.
• Handling complaints / problems in a professional manner and ensuring senior team members are made aware of any severe issues.
• Offer clear directions and briefings to the management team
• Any reasonable requests from Senior Management & Directors
• Provide a courteous, professional, attentive and excellent service always  
• To have a complete understanding of all the restaurants service functions and responsibilities.  
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.  
• Manages daily shift operations and ensure compliance with all restaurant policies, standards and procedures. 
• To attend training, team meetings as required. 
• To effectively receive and channel guest feedback to maintain the highest possible standard. 
• Be an ambassador for the ethics and values of Black Rock Restaurants 

People Management 

• Be a leader, a positive force and role model to your team, uphold the company’s values, motivate and inspire individuals throughout the business. 
• Encourage teamwork; communicate effectively with subordinates, peers and superiors, share ideas. 
• Maintain & drive the highest standards of staff product knowledge, through encouragement and detailed training plans and on-boarding. 
• Recruit, schedule and create development paths for all employees – keeping employees engaged. 
• All team administration including hiring, checking and ensuring legislation requirements/right to work, inputting documents and details into the systems, training and ongoing development.  
• Holding regular monthly training sessions to refresh skills of all team members, including back-to-basics service standards and set ups  
• Daily briefing sessions before shifts to ensure all the team are up to date with any alterations/requests, special guests, occasions etc  
• Checking all rotas and holidays submitted by the AGM at the end of each week and adjusting where necessary in line with business needs.  
• Hold twice yearly team appraisals and feedback to encourage further development and identify areas for improvement.  
• Hold disciplinary meetings concisely and accurately in accordance with company policy when required. Ensure all meetings are well documented and filed securely.  
• Checking all rotas and holidays submitted by the AGM at the end of each week and adjusting where necessary in line with business needs. 
• Hold twice yearly team appraisals and feedback to encourage further development and identify areas for improvement. 
• Hold disciplinary meetings concisely and accurately in accordance with company policy when required. Ensure all meetings are well documented and filed securely. 
• Monitor the recording of sickness, timekeeping, absenteeism and holidays on Fourth Hospitality.  

Guest Service 

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. 
• Dealing with and effectively resolving or if necessary, escalating, customer queries, complaints and feedback 

Finance Management 

• Complete daily reports for the business including sales, comps/discounts, SPH, covers  
• Monitor the cumulative weekly sales against the labour cost/rotas and take pro-active steps on a daily basis to adjust accordingly.  
• Complete the End of Week financial report and payroll information and email to Head Office no later than 12pm every Monday.  
• To ensure that adequate staffing levels are maintained and staff costs are within the weekly budget.  
• Have all rotas/schedules for all departments inputted into Fourth and updated daily. Submit the following weeks rotas by 2pm each Wednesday at the latest.  
• Working with the senior chefs and bar team to ensure completion of stocktakes each month and reporting the results to Head Office.  
• Hold weekly senior team meetings for both FOH and kitchen to discuss the business.  
• Carry out regular checks on glassware, tableware, linen etc to ensure there is no damage or shortages. 
• Identify business opportunities which provide greatest return on investment aligned with company strategy. 
• Be a positive force in promoting both the venue and the teams productiveness. Strive to lead by example.  

Health and Safety 

• Work closely with senior chefs and all staff to ensure full compliance training with the relevant Food Alert protocols for all the team.  
• Carry out walk-rounds of the venue each shift to identify any potential issues.  
• Complete monthly in-house audits of all aspects of the Food Alert manual and rectify/report any non-compliance areas.  
• Carry out monthly fire alarm test and a full fire drill every quarter. Document these correctly in the files. 
• To establish, maintain and monitor the highest standards of hygiene and Health & Safety in accordance with all statutory, legal and company requirements.  

What We Offer in Return

We believe in investing in our people. That’s why we offer a truly competitive pay package, a great professional environment, and opportunities for real growth within one of the UK's most respected hospitality groups.

As General Manager, you’ll enjoy these benefits:

• A truly competitive pay package
• Free food and drinks on shift
• Team incentives, trips and rewards
• 50% staff discount at all our restaurants for you, your friends & family
• An extra day’s holiday every year for your first five years
• Refer a Friend scheme – earn money per successful hire
• Cycle to Work scheme
• Flexible hours and shift patterns

 What We’re Looking For

• A confident, natural leader with at least 2-3 years' experience in a management role within a premium hospitality setting
• Strong operational and guest service skills
• Passion for quality food, wine, and exceptional guest experiences
• To ensure that adequate staffing levels are maintained and staff costs are within the weekly budget. 
• To ensure daily safe checks
• Contribute to the recruitment of new employees in the Kitchen and Restaurant.
• Excellent people management and communication skills
• A calm and confident presence on the floor, especially during high-volume service

Why Join Us?

By joining Black Rock Restaurant Group, you become part of one of the UK’s leading independent restaurant companies. We pride ourselves on recruiting passionate individuals who thrive in hospitality and love working as part of an established, close-knit team. With venues across Brighton and London—including The Salt Room, Burnt Orange, Tutto, and The Coal Shed—we offer excellent progression opportunities across the group.

If you want to be part of something special, and join the friendliest team in town, we’d love to hear from you.

Apply Now
Ready to take your hospitality career to the next level? Click apply and let’s talk!

Job Title: General Manager – The Coal Shed London
Location: Tower Bridge, London
Full-Time | Permanent

Join One of London’s Leading Restaurant Groups

At The Coal Shed London, part of the Black Rock Restaurant Group, we’re known for fire-based cooking, premium British produce, and exceptional service. We’re on the lookout for an exceptional General Manager to help lead and support . If you’re a passionate, people-focused leader with a proven track record in hospitality management, this is your chance to take the reins of a dynamic and fast-paced operation.

About the Role

As General Manager, you will be responsible for overseeing all aspects of restaurant operations in line with the company’s vision and values. This includes driving financial performance, delivering exceptional guest experiences, and leading the development and engagement of the team.

You will be expected to proactively identify opportunities for improvement across the business, team, and daily operations, implementing clear action plans to enhance performance and service delivery. This role requires a hands-on leader with excellent communication skills, a passion for hospitality, and a clear focus on both commercial results and team culture.

You will provide the leadership, vision and direction to bring together and prioritise the departmental goals in a way that will be efficient and effective.

You’ll act as a role model to the front-of-house team & back-of-house, support staff training and development, and take the lead in service, quality standards, and team engagement.

In This Role You’ll:

• Must be visible on the restaurant floor during service, offering support, advice and encouragement as well as developing great relationships with locals and regulars
• Understand the guest and how to efficiently manage the guests’ expectations
• To have a great front of house presence, be a leader and inspire your team
• Fully understand and articulate the financial targets 
• Dealing efficiently and effectively with all customer queries.
• Handling complaints / problems in a professional manner and ensuring senior team members are made aware of any severe issues.
• Offer clear directions and briefings to the management team
• Any reasonable requests from Senior Management & Directors
• Provide a courteous, professional, attentive and excellent service always  
• To have a complete understanding of all the restaurants service functions and responsibilities.  
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.  
• Manages daily shift operations and ensure compliance with all restaurant policies, standards and procedures. 
• To attend training, team meetings as required. 
• To effectively receive and channel guest feedback to maintain the highest possible standard. 
• Be an ambassador for the ethics and values of Black Rock Restaurants 

People Management 

• Be a leader, a positive force and role model to your team, uphold the company’s values, motivate and inspire individuals throughout the business. 
• Encourage teamwork; communicate effectively with subordinates, peers and superiors, share ideas. 
• Maintain & drive the highest standards of staff product knowledge, through encouragement and detailed training plans and on-boarding. 
• Recruit, schedule and create development paths for all employees – keeping employees engaged. 
• All team administration including hiring, checking and ensuring legislation requirements/right to work, inputting documents and details into the systems, training and ongoing development.  
• Holding regular monthly training sessions to refresh skills of all team members, including back-to-basics service standards and set ups  
• Daily briefing sessions before shifts to ensure all the team are up to date with any alterations/requests, special guests, occasions etc  
• Checking all rotas and holidays submitted by the AGM at the end of each week and adjusting where necessary in line with business needs.  
• Hold twice yearly team appraisals and feedback to encourage further development and identify areas for improvement.  
• Hold disciplinary meetings concisely and accurately in accordance with company policy when required. Ensure all meetings are well documented and filed securely.  
• Checking all rotas and holidays submitted by the AGM at the end of each week and adjusting where necessary in line with business needs. 
• Hold twice yearly team appraisals and feedback to encourage further development and identify areas for improvement. 
• Hold disciplinary meetings concisely and accurately in accordance with company policy when required. Ensure all meetings are well documented and filed securely. 
• Monitor the recording of sickness, timekeeping, absenteeism and holidays on Fourth Hospitality.  

Guest Service 

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. 
• Dealing with and effectively resolving or if necessary, escalating, customer queries, complaints and feedback 

Finance Management 

• Complete daily reports for the business including sales, comps/discounts, SPH, covers  
• Monitor the cumulative weekly sales against the labour cost/rotas and take pro-active steps on a daily basis to adjust accordingly.  
• Complete the End of Week financial report and payroll information and email to Head Office no later than 12pm every Monday.  
• To ensure that adequate staffing levels are maintained and staff costs are within the weekly budget.  
• Have all rotas/schedules for all departments inputted into Fourth and updated daily. Submit the following weeks rotas by 2pm each Wednesday at the latest.  
• Working with the senior chefs and bar team to ensure completion of stocktakes each month and reporting the results to Head Office.  
• Hold weekly senior team meetings for both FOH and kitchen to discuss the business.  
• Carry out regular checks on glassware, tableware, linen etc to ensure there is no damage or shortages. 
• Identify business opportunities which provide greatest return on investment aligned with company strategy. 
• Be a positive force in promoting both the venue and the teams productiveness. Strive to lead by example.  

Health and Safety 

• Work closely with senior chefs and all staff to ensure full compliance training with the relevant Food Alert protocols for all the team.  
• Carry out walk-rounds of the venue each shift to identify any potential issues.  
• Complete monthly in-house audits of all aspects of the Food Alert manual and rectify/report any non-compliance areas.  
• Carry out monthly fire alarm test and a full fire drill every quarter. Document these correctly in the files. 
• To establish, maintain and monitor the highest standards of hygiene and Health & Safety in accordance with all statutory, legal and company requirements.  

What We Offer in Return

We believe in investing in our people. That’s why we offer a truly competitive pay package, a great professional environment, and opportunities for real growth within one of the UK's most respected hospitality groups.

As General Manager, you’ll enjoy these benefits:

• A truly competitive pay package
• Free food and drinks on shift
• Team incentives, trips and rewards
• 50% staff discount at all our restaurants for you, your friends & family
• An extra day’s holiday every year for your first five years
• Refer a Friend scheme – earn money per successful hire
• Cycle to Work scheme
• Flexible hours and shift patterns

 What We’re Looking For

• A confident, natural leader with at least 2-3 years' experience in a management role within a premium hospitality setting
• Strong operational and guest service skills
• Passion for quality food, wine, and exceptional guest experiences
• To ensure that adequate staffing levels are maintained and staff costs are within the weekly budget. 
• To ensure daily safe checks
• Contribute to the recruitment of new employees in the Kitchen and Restaurant.
• Excellent people management and communication skills
• A calm and confident presence on the floor, especially during high-volume service

Why Join Us?

By joining Black Rock Restaurant Group, you become part of one of the UK’s leading independent restaurant companies. We pride ourselves on recruiting passionate individuals who thrive in hospitality and love working as part of an established, close-knit team. With venues across Brighton and London—including The Salt Room, Burnt Orange, Tutto, and The Coal Shed—we offer excellent progression opportunities across the group.

If you want to be part of something special, and join the friendliest team in town, we’d love to hear from you.

Apply Now
Ready to take your hospitality career to the next level? Click apply and let’s talk!