Company Overview

The Conduit serves as a home for people passionate about achieving social change. We believe that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. We have no illusions about the magnitude of the challenges facing the world but remain optimistic about the limitless possibilities for change. We aim to achieve impact by building a network of exceptional, likeminded and engaged members from all walks of life and acting as a hub for thought provoking conversations, inspiring speakers, innovative solutions and incredible sustainably sourced food and drinks. We care about real fixes and are committed to measuring our true impact. The Conduit is a 40,000-square foot building with seven floors of intimate, relaxed and collaborative spaces, restaurants, and event venues

Role Summary

The AV & IT Associate plays a critical role in ensuring the seamless delivery of all technical services within The Conduit, with a primary focus on AV operations (80%) and supplementary IT systems support (20%). This is a hands-on position requiring expertise in AV setup for events, live music, and meetings, while also providing foundational IT assistance for day-to-day operations.

The role involves working closely with event producers, performers, internal teams, and external providers to maintain high standards across both AV and IT systems, ensuring exceptional member and guest experiences in a dynamic hospitality environment.

Responsibilities & Key Duties:

AV Operations (80%)

Meeting Room & Event AV Support

·       Lead AV setup and technical support for all meetings, events, talks, and hybrid sessions.

·       Configure and troubleshoot video conferencing platforms (e.g., Zoom, Teams).

·       Ensure smooth operation of displays, microphones, cameras, and sound systems.

·       Provide real-time troubleshooting during live events to ensure professional delivery.

Live Music & Performance Support

·       Manage AV requirements for live music, DJ sets, and other performances.

·       Handle PA systems, mixing desks, microphones, monitors, and backline equipment.

·       Conduct sound checks and live mixing for FOH and stage monitoring.

·       Coordinate with artists and event producers to meet technical and timing needs.

AV Equipment Maintenance

·       Maintain an inventory of all AV equipment and ensure regular servicing.

·       Plan and implement upgrades or replacements for AV systems.

·       Develop and execute maintenance schedules to prevent downtime.

IT Operations (20%)

IT Support & Infrastructure

·       Provide first-line IT support for staff, including troubleshooting hardware, network, and software issues.

·       Assist with onboarding/offboarding processes, including account setup and hardware provisioning.

·       Liaise with external IT providers to ensure smooth operation of core systems (Wi-Fi, POS, booking tools).

IT Equipment Asset Management

·       Maintain accurate records of IT equipment inventory, including allocation, lifecycle tracking, and condition monitoring.

·       Oversee equipment deployment, returns, and replacement cycles.

·       Coordinate repairs and disposal of outdated hardware following compliance guidelines.

IT Governance & Security

·       Support adherence to IT security policies and best practices.

·       Maintain accurate documentation for system access, hardware allocation, and compliance checks.

Desirable Skills & Experience

Essential:

·       3–5 years’ experience in AV operations with exposure to IT systems support.

·       Strong working knowledge of AV technology: PA systems, mixers, microphones, projectors, live sound.

·       Hands-on experience in hybrid event setups using Zoom, Teams, or similar platforms.

·       Familiarity with IT basics: troubleshooting, network configuration, hardware setup.

·       Ability to stay calm and adapt during high-pressure, live-event environments.

Desirable:

·       Experience in hospitality or events-based settings such as private members’ clubs, venues, or hotels.

·       Knowledge of POS systems, booking platforms, or similar operational software.

·       Relevant certifications (AVIXA CTS, CompTIA, Microsoft Certified, etc.).

Key Characteristics

·       Service-Oriented: Committed to delivering excellent support in a hospitality-focused environment.

·       Calm Under Pressure: Stays composed during live events and urgent technical issues.

·       Collaborative: Works well with internal teams, members, and external partners.

·       Proactive: Anticipates needs and takes initiative to resolve issues before they escalate.

·       Detail-Focused: Ensures AV and IT systems are reliable, well-maintained, and event-ready.

·       Adaptable: Comfortable switching between hands-on tasks, planning, and member support.

·       Clear Communicator: Explains technical matters simply and supports team learning.

Company Overview

The Conduit serves as a home for people passionate about achieving social change. We believe that the world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. We have no illusions about the magnitude of the challenges facing the world but remain optimistic about the limitless possibilities for change. We aim to achieve impact by building a network of exceptional, likeminded and engaged members from all walks of life and acting as a hub for thought provoking conversations, inspiring speakers, innovative solutions and incredible sustainably sourced food and drinks. We care about real fixes and are committed to measuring our true impact. The Conduit is a 40,000-square foot building with seven floors of intimate, relaxed and collaborative spaces, restaurants, and event venues

Role Summary

The AV & IT Associate plays a critical role in ensuring the seamless delivery of all technical services within The Conduit, with a primary focus on AV operations (80%) and supplementary IT systems support (20%). This is a hands-on position requiring expertise in AV setup for events, live music, and meetings, while also providing foundational IT assistance for day-to-day operations.

The role involves working closely with event producers, performers, internal teams, and external providers to maintain high standards across both AV and IT systems, ensuring exceptional member and guest experiences in a dynamic hospitality environment.

Responsibilities & Key Duties:

AV Operations (80%)

Meeting Room & Event AV Support

·       Lead AV setup and technical support for all meetings, events, talks, and hybrid sessions.

·       Configure and troubleshoot video conferencing platforms (e.g., Zoom, Teams).

·       Ensure smooth operation of displays, microphones, cameras, and sound systems.

·       Provide real-time troubleshooting during live events to ensure professional delivery.

Live Music & Performance Support

·       Manage AV requirements for live music, DJ sets, and other performances.

·       Handle PA systems, mixing desks, microphones, monitors, and backline equipment.

·       Conduct sound checks and live mixing for FOH and stage monitoring.

·       Coordinate with artists and event producers to meet technical and timing needs.

AV Equipment Maintenance

·       Maintain an inventory of all AV equipment and ensure regular servicing.

·       Plan and implement upgrades or replacements for AV systems.

·       Develop and execute maintenance schedules to prevent downtime.

IT Operations (20%)

IT Support & Infrastructure

·       Provide first-line IT support for staff, including troubleshooting hardware, network, and software issues.

·       Assist with onboarding/offboarding processes, including account setup and hardware provisioning.

·       Liaise with external IT providers to ensure smooth operation of core systems (Wi-Fi, POS, booking tools).

IT Equipment Asset Management

·       Maintain accurate records of IT equipment inventory, including allocation, lifecycle tracking, and condition monitoring.

·       Oversee equipment deployment, returns, and replacement cycles.

·       Coordinate repairs and disposal of outdated hardware following compliance guidelines.

IT Governance & Security

·       Support adherence to IT security policies and best practices.

·       Maintain accurate documentation for system access, hardware allocation, and compliance checks.

Desirable Skills & Experience

Essential:

·       3–5 years’ experience in AV operations with exposure to IT systems support.

·       Strong working knowledge of AV technology: PA systems, mixers, microphones, projectors, live sound.

·       Hands-on experience in hybrid event setups using Zoom, Teams, or similar platforms.

·       Familiarity with IT basics: troubleshooting, network configuration, hardware setup.

·       Ability to stay calm and adapt during high-pressure, live-event environments.

Desirable:

·       Experience in hospitality or events-based settings such as private members’ clubs, venues, or hotels.

·       Knowledge of POS systems, booking platforms, or similar operational software.

·       Relevant certifications (AVIXA CTS, CompTIA, Microsoft Certified, etc.).

Key Characteristics

·       Service-Oriented: Committed to delivering excellent support in a hospitality-focused environment.

·       Calm Under Pressure: Stays composed during live events and urgent technical issues.

·       Collaborative: Works well with internal teams, members, and external partners.

·       Proactive: Anticipates needs and takes initiative to resolve issues before they escalate.

·       Detail-Focused: Ensures AV and IT systems are reliable, well-maintained, and event-ready.

·       Adaptable: Comfortable switching between hands-on tasks, planning, and member support.

·       Clear Communicator: Explains technical matters simply and supports team learning.