Company Overview

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Role Summary

We are looking for a proactive and commercially minded Membership Associate to support the continued growth of The Conduit’s individual, executive and corporate membership tiers.

This role plays an important part in maintaining pipeline momentum, ensuring CRM accuracy, supporting high-quality member journeys, and contributing to the operational engine behind membership growth.

Working across both the Membership and Premium Tier teams, you will help translate interest into engagement through strong coordination, communication and follow-through.

As our ideal candidate will have:

• Confidence and warmth when communicating with new people
• A positive, can-do attitude and eagerness to learn
• Motivation to work towards targets and team goals
• Strong curiosity about prospective members’ needs
• Enthusiasm for The Conduit’s mission and community
• Interest in membership, hospitality or community-driven environments

Key Responsibilities

From first contact, you will act as a knowledgeable and welcoming ambassador for The Conduit, supporting prospective members through the sales journey.

Membership Sales & Enquiries

• Respond to inbound membership enquiries in a timely and professional manner
• Support outbound outreach activity to prospective members
• Conduct and assist with membership tours and follow-ups
• Maintain accurate records in the CRM and support pipeline management
• Assist in achieving monthly and annual membership acquisition targets
• Support pipeline progression through timely follow-ups and structured tracking
• Contribute to conversion optimisation through consistent CRM hygiene and reporting
• Identify high-potential individual members who may be suitable for premium tiers

Member Acquisition Support

• Support delivery of Open Days and membership events
• Help identify and engage prospective members across priority sectors
• Work closely with the Membership team to nurture leads through the funnel
• Encourage referrals and support organic community growth
• Provide excellent candidate experience throughout the sales journey

Onboarding & Member Experience

• Support the new member onboarding process
• Ensure smooth handover of new members into the community team
• Maintain high standards of communication and service
• Contribute to an inclusive and balanced membership pipeline

• Maintain accurate CRM records across premium tier pipelines
• Support preparation of briefing materials for senior-level meetings and tours
• Coordinate logistics for curated introductions, roundtables and executive events
• Assist with onboarding communications and lifecycle touchpoints
• Track engagement data and benefit utilisation to support reporting and renewal conversations
• Support preparation of quarterly pipeline and engagement reports

Team & Operational Support

• Assist the teams with reporting and pipeline updates
• Help maintain CRM data quality and segmentation
• Actively support The Conduit’s Diversity, Equity & Inclusion commitments
• Support additional membership team tasks as reasonably required

Qualifications & Requirements

• Approximately 1–3 years’ experience in sales, membership, hospitality, community or customer-facing roles (or strong relevant internship/graduate experience)
• Comfortable working towards KPIs and targets
• Strong written and verbal communication skills in English
• Highly organised with strong attention to detail
• Ability to prioritise tasks and manage a busy workload
• Proactive mindset with willingness to learn
• Interest in social impact, purpose-driven business or membership communities
• Additional languages are a plus
• Interest in B2B membership, partnerships or premium communities
• Comfort working with data, reporting and CRM systems
• Professional communication style suited to engaging senior stakeholders
• Strong organisational skills with the ability to manage multiple pipelines

Key Competencies

Below speaks more about the individual’s abilities to match our company culture:

• Builds positive relationships with colleagues and prospective members
• Collaborative team player
• Takes ownership of tasks and follows through
• Open to feedback and continuous improvement
• Aligned with The Conduit’s mission and values
• Curious and proactive in supporting community growth
• Adaptable and comfortable in a fast-moving environment

Company Overview

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Role Summary

We are looking for a proactive and commercially minded Membership Associate to support the continued growth of The Conduit’s individual, executive and corporate membership tiers.

This role plays an important part in maintaining pipeline momentum, ensuring CRM accuracy, supporting high-quality member journeys, and contributing to the operational engine behind membership growth.

Working across both the Membership and Premium Tier teams, you will help translate interest into engagement through strong coordination, communication and follow-through.

As our ideal candidate will have:

• Confidence and warmth when communicating with new people
• A positive, can-do attitude and eagerness to learn
• Motivation to work towards targets and team goals
• Strong curiosity about prospective members’ needs
• Enthusiasm for The Conduit’s mission and community
• Interest in membership, hospitality or community-driven environments

Key Responsibilities

From first contact, you will act as a knowledgeable and welcoming ambassador for The Conduit, supporting prospective members through the sales journey.

Membership Sales & Enquiries

• Respond to inbound membership enquiries in a timely and professional manner
• Support outbound outreach activity to prospective members
• Conduct and assist with membership tours and follow-ups
• Maintain accurate records in the CRM and support pipeline management
• Assist in achieving monthly and annual membership acquisition targets
• Support pipeline progression through timely follow-ups and structured tracking
• Contribute to conversion optimisation through consistent CRM hygiene and reporting
• Identify high-potential individual members who may be suitable for premium tiers

Member Acquisition Support

• Support delivery of Open Days and membership events
• Help identify and engage prospective members across priority sectors
• Work closely with the Membership team to nurture leads through the funnel
• Encourage referrals and support organic community growth
• Provide excellent candidate experience throughout the sales journey

Onboarding & Member Experience

• Support the new member onboarding process
• Ensure smooth handover of new members into the community team
• Maintain high standards of communication and service
• Contribute to an inclusive and balanced membership pipeline

• Maintain accurate CRM records across premium tier pipelines
• Support preparation of briefing materials for senior-level meetings and tours
• Coordinate logistics for curated introductions, roundtables and executive events
• Assist with onboarding communications and lifecycle touchpoints
• Track engagement data and benefit utilisation to support reporting and renewal conversations
• Support preparation of quarterly pipeline and engagement reports

Team & Operational Support

• Assist the teams with reporting and pipeline updates
• Help maintain CRM data quality and segmentation
• Actively support The Conduit’s Diversity, Equity & Inclusion commitments
• Support additional membership team tasks as reasonably required

Qualifications & Requirements

• Approximately 1–3 years’ experience in sales, membership, hospitality, community or customer-facing roles (or strong relevant internship/graduate experience)
• Comfortable working towards KPIs and targets
• Strong written and verbal communication skills in English
• Highly organised with strong attention to detail
• Ability to prioritise tasks and manage a busy workload
• Proactive mindset with willingness to learn
• Interest in social impact, purpose-driven business or membership communities
• Additional languages are a plus
• Interest in B2B membership, partnerships or premium communities
• Comfort working with data, reporting and CRM systems
• Professional communication style suited to engaging senior stakeholders
• Strong organisational skills with the ability to manage multiple pipelines

Key Competencies

Below speaks more about the individual’s abilities to match our company culture:

• Builds positive relationships with colleagues and prospective members
• Collaborative team player
• Takes ownership of tasks and follows through
• Open to feedback and continuous improvement
• Aligned with The Conduit’s mission and values
• Curious and proactive in supporting community growth
• Adaptable and comfortable in a fast-moving environment