We are looking for a talented and motivated Reception Team Leader at The Duke’s Head Hotel, working with the hotels management team to maximize guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Its striking powder-blue façade, a study in Georgian elegance, is as much a part of King’s Lynn’s Tuesday Market Place as the stalls that have traded here for generations. It’s the quintessential market town hotel – a handsome hostelry with history at every turn, restored and restyled for the discerning twenty-first century traveller.

Political icons; princesses; the who’s who of King’s Lynn’s past – the Dukes Head has played host to them all. Today, period charm meets contemporary chic, 80 spacious rooms that envelope you in comfort, and the very best local produce is served – in our acclaimed restaurant, lounge and buzzing bar.

Join our welcoming team and help ensure a stay with us is as effortless as it is enjoyable.

We are looking for our Reception Team Leader to have:

• Excellent communication skills both written and orally
• Customer Service skills and the ability to upsell
• Minimum 2 years Hospitality experience working on Reception
• Excellent active listening, negotiating and presentation skills
• Ability to lead and set by example
• Knowledge of MS Office suite

Reception Team Leader duties and responsibilities will include but aren't limited to:

• To lead team to deliver the minimum Hotel Standards / SOP at all times
• To receive guest feedback both positive and negative, respond and record correctly
• Actively consider prevention, recovery and investigation of any complaints
• Encourage sales opportunities
• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments
• Answering calls and emails and ensuring a high level of customer service at all times

If our Reception Team Leader vacancy interests you please get in contact with us, we look forward to hearing from you soon.

In return, we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

We are looking for a talented and motivated Reception Team Leader at The Duke’s Head Hotel, working with the hotels management team to maximize guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Its striking powder-blue façade, a study in Georgian elegance, is as much a part of King’s Lynn’s Tuesday Market Place as the stalls that have traded here for generations. It’s the quintessential market town hotel – a handsome hostelry with history at every turn, restored and restyled for the discerning twenty-first century traveller.

Political icons; princesses; the who’s who of King’s Lynn’s past – the Dukes Head has played host to them all. Today, period charm meets contemporary chic, 80 spacious rooms that envelope you in comfort, and the very best local produce is served – in our acclaimed restaurant, lounge and buzzing bar.

Join our welcoming team and help ensure a stay with us is as effortless as it is enjoyable.

We are looking for our Reception Team Leader to have:

• Excellent communication skills both written and orally
• Customer Service skills and the ability to upsell
• Minimum 2 years Hospitality experience working on Reception
• Excellent active listening, negotiating and presentation skills
• Ability to lead and set by example
• Knowledge of MS Office suite

Reception Team Leader duties and responsibilities will include but aren't limited to:

• To lead team to deliver the minimum Hotel Standards / SOP at all times
• To receive guest feedback both positive and negative, respond and record correctly
• Actively consider prevention, recovery and investigation of any complaints
• Encourage sales opportunities
• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments
• Answering calls and emails and ensuring a high level of customer service at all times

If our Reception Team Leader vacancy interests you please get in contact with us, we look forward to hearing from you soon.

In return, we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Retail and Supermarket discounts
• Discounted meals & stays across all of the groups hotels around the UK, up to 50% off
• A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
• Bike to work scheme
• Electric Vehicle Scheme
• Bus Saving Scheme
• Flexible working hours
• Inclusion in tronc scheme
• Increasing annual leave

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.