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Operations Manager
Surya Hotels
Operations Manager
Surya Hotels
Full Time
2 Years Experience
Coins Icon Up to £35000 / Year
Operations Manager
Surya Hotels
Full Time
2 Years Experience
Coins Icon Up to £35000 / Year
Skills
Casual Dining Experience
POS Systems
Inventory Management
Training Experience
Money Handling
Fast-Paced Experience
+4
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Description

If you're an experienced Hospitality Manager with a talent for running busy restaurants, bars, and accommodation operations, this could be your next exciting opportunity.

Surya Hotels is recruiting a Hotel Operations Manager to oversee day-to-day operations, lead a fantastic team, and create outstanding guest experiences.

Situated on King’s Lynn’s historic Tuesday Market Place, the Dukes Head Hotel is a thriving food and beverage destination. Our popular restaurant, lively bar, stylish Massey Bar and versatile event rooms serve a constant mix of residents, local guests and private functions. From bustling service periods to high-profile events, the hotel offers a dynamic and fast‑paced environment at the heart of the town.


To be successful as our Hotel Operations Manager you need:

  • Management Experience in a 3/4 * 30+ bedroom hotel OR
  • Phenomenal experience leading Restaurant teams- delighting and enhancing guest experience
  • A thirst to drive and improve standards across the Hotel
  • Great attention to detail
  • Insight in to local market, specifically aware of opportunities and ways to increase F&B footfall
  • Ability to lead and inspire a team, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
  • Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
  • Compassion to lead, motivate, inspire and develop your team- from your housekeeping stars to your back office team and FOH wonders
  • Proven experience being hands on whilst seeing the bigger picture to increase your business
  • Proven ability to work autonomously within an evolving framework
  • Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability

The ideal Hotel Operations Manager:

  • Must have experience within a similar role with site and P&L responsibility
  • Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
  • Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
  • Commercially astute to monitor and analyse trends and identify opportunities
  • Flexible in approach and a ‘Can do, will achieve’ attitude.

In return we're offer:

  • Highly competitive salary
  • 28 days holiday, (inclusive of public holidays) - increasing annual leave – up to 33 days!
  • Varied working times and great opportunities to advance your career. 
  • Up to 50% off meals and stays across our UK hotels
  • On-site parking
  • 24/7 Employee Assistance Programme – support whenever you need it!
  • Stream access – draw or save your wages as you earn
  • Bike to work scheme
  • Cycle to work scheme
  • Retail and supermarket discounts
  • AE Pension

If the above sounds like an ideal fit for you, please get in contact with us, we look forward to hearing from you soon!

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

If you're an experienced Hospitality Manager with a talent for running busy restaurants, bars, and accommodation operations, this could be your next exciting opportunity.

Surya Hotels is recruiting a Hotel Operations Manager to oversee day-to-day operations, lead a fantastic team, and create outstanding guest experiences.

Situated on King’s Lynn’s historic Tuesday Market Place, the Dukes Head Hotel is a thriving food and beverage destination. Our popular restaurant, lively bar, stylish Massey Bar and versatile event rooms serve a constant mix of residents, local guests and private functions. From bustling service periods to high-profile events, the hotel offers a dynamic and fast‑paced environment at the heart of the town.


To be successful as our Hotel Operations Manager you need:

  • Management Experience in a 3/4 * 30+ bedroom hotel OR
  • Phenomenal experience leading Restaurant teams- delighting and enhancing guest experience
  • A thirst to drive and improve standards across the Hotel
  • Great attention to detail
  • Insight in to local market, specifically aware of opportunities and ways to increase F&B footfall
  • Ability to lead and inspire a team, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
  • Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
  • Compassion to lead, motivate, inspire and develop your team- from your housekeeping stars to your back office team and FOH wonders
  • Proven experience being hands on whilst seeing the bigger picture to increase your business
  • Proven ability to work autonomously within an evolving framework
  • Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability

The ideal Hotel Operations Manager:

  • Must have experience within a similar role with site and P&L responsibility
  • Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
  • Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
  • Commercially astute to monitor and analyse trends and identify opportunities
  • Flexible in approach and a ‘Can do, will achieve’ attitude.

In return we're offer:

  • Highly competitive salary
  • 28 days holiday, (inclusive of public holidays) - increasing annual leave – up to 33 days!
  • Varied working times and great opportunities to advance your career. 
  • Up to 50% off meals and stays across our UK hotels
  • On-site parking
  • 24/7 Employee Assistance Programme – support whenever you need it!
  • Stream access – draw or save your wages as you earn
  • Bike to work scheme
  • Cycle to work scheme
  • Retail and supermarket discounts
  • AE Pension

If the above sounds like an ideal fit for you, please get in contact with us, we look forward to hearing from you soon!

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

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Operations Manager
Full Time
2 Years Experience
Coins Icon Up to £35000 / Year
Skills
Casual Dining Experience
POS Systems
Inventory Management
Training Experience
Money Handling
Fast-Paced Experience
+{{skillsLength}}
{{( (data.isCarriBrandActivated && mode === 'CARRI_ONLY') ? 'Apply Via Chat' : 'Apply') | translate}}
5- 6 Tuesday Market Place, King's Lynn, Norfolk, PE30 1JS, Norfolk, PE30 1JS, United Kingdom
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