General Manager -  Award Winning Pub, Bar and Restaurant Group - Quality - London

Urban Pubs & Bars are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

Welcome to London's biggest independent pub company.

Urban Pubs & Bars was founded in 2014 by Nick Pring and Malcolm Heap and has since expanded to an estate of over 52 pubs, bars and restaurants across London.
‍
Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are. Establishing the right offer and investing in the right areas is key, whilst devoting time and attention to the team that operates those sites is a major part of that investment.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards. Most recently, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ at the Publican Awards in 2023.

In 2025 we were recognised by Sunday Times in the Top 100 Companies to work for.
‍
Our teams play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food and great service all at the heart of what we value. Ensuring each site’s valued position within its local community. 

The Ganton Arms is a modern British pub and restaurant just off Carnaby Street in London’s famous West End. We serve a host of classic lagers and craft beers, a premium range of wines and spirits alongside a delicious seasonal food menu. The Ganton Arms is the perfect place to enjoy some dinner before or after the theatre. Or to unwind after a day of shopping in Soho or Carnaby Street. Book a table or pop in to see for yourself.

The Role

• As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business. 
• Being business savvy and demonstrating great commercial acumen is a must. 
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• You have impeccable floor, bar and late night experience knowledge as well as late night experience.
• You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• You’re not precious. We leave our egos at the door and help get sh*t done
• Must have minimum 2 years’ experience as a general manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• Excellent all-round business knowledge from financials to customer satisfaction
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun
• Personal License holder beneficial

General Manager -  Award Winning Pub, Bar and Restaurant Group - Quality - London

Urban Pubs & Bars are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

Welcome to London's biggest independent pub company.

Urban Pubs & Bars was founded in 2014 by Nick Pring and Malcolm Heap and has since expanded to an estate of over 52 pubs, bars and restaurants across London.
‍
Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are. Establishing the right offer and investing in the right areas is key, whilst devoting time and attention to the team that operates those sites is a major part of that investment.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards. Most recently, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ at the Publican Awards in 2023.

In 2025 we were recognised by Sunday Times in the Top 100 Companies to work for.
‍
Our teams play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food and great service all at the heart of what we value. Ensuring each site’s valued position within its local community. 

The Ganton Arms is a modern British pub and restaurant just off Carnaby Street in London’s famous West End. We serve a host of classic lagers and craft beers, a premium range of wines and spirits alongside a delicious seasonal food menu. The Ganton Arms is the perfect place to enjoy some dinner before or after the theatre. Or to unwind after a day of shopping in Soho or Carnaby Street. Book a table or pop in to see for yourself.

The Role

• As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business. 
• Being business savvy and demonstrating great commercial acumen is a must. 
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• You have impeccable floor, bar and late night experience knowledge as well as late night experience.
• You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• You’re not precious. We leave our egos at the door and help get sh*t done
• Must have minimum 2 years’ experience as a general manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• Excellent all-round business knowledge from financials to customer satisfaction
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun
• Personal License holder beneficial