We are seeking a talented Guest Experience Manager to join our new opening, The Horses!

Opening in September 2026, The Horses will bring a fresh hospitality offering to Farringdon. Set within a building that has long been part of the local community, the venue will combine a pub atmosphere with exceptional dining, quality drinks, and attentive service across multiple floors. 

We are building a team that prides itself on delivering authentic hospitality, who are collaborative and create a genuinely warm, welcoming environment for every guest. This is an opportunity to join a new opening and help shape the venue from day one, becoming part of a business that values quality, teamwork, and a shared passion for great service.

•    Salary – Base salary £40,000 per annum + service charge (Circa £12,000 per annum)

•  50% off food and drink in our pubs for a table of up to 4 people. 
•  Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health. 
• Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
• Access to Stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. 
• Earn more with our employee referral scheme. 
• Delicious staff meals on shift.
• Career progression opportunities, on going training to develop yourself personally and professionally.

• Manage all guest bookings and reservations, ensuring efficient table allocation and a seamless arrival experience.
• Coordinate VIP guests, special occasions, and private events, delivering personalised service and exceeding expectations.
• Act as the main point of contact for guest feedback, resolving complaints professionally and turning issues into positive experiences.
• Work closely with front-of-house and management teams to maintain high service standards, guest satisfaction, and operational efficiency.
• Build strong relationships with regular customers, drive guest loyalty initiatives, and identify opportunities to enhance the overall guest experience.

About you, our new Guest Experience Manager:

• Proven experience in a Guest Experience, Reservations, Reception, or Hospitality Management role within a high-end, high-volume venue.
• Previous experience in fine dining, premium restaurants, luxury hospitality, or guest relations is highly desirable.
• Strong leadership skills with the ability to motivate, coach, and develop front-of-house and reservations teams.
• Exceptional communication and interpersonal skills, with the confidence to engage with guests, VIPs, and stakeholders at all levels. Positive, professional, and approachable, with a genuine passion for creating memorable guest experiences.
• Highly organised with excellent attention to detail, able to manage bookings, guest requests, and special events efficiently.
• Calm and solutions-focused, with the ability to make informed decisions and resolve guest concerns in a fast-paced environment. Passionate about delivering outstanding customer service and building long-term guest loyalty.
• Flexible and adaptable, with availability to work evenings, weekends, and public holidays as required.

We are seeking a talented Guest Experience Manager to join our new opening, The Horses!

Opening in September 2026, The Horses will bring a fresh hospitality offering to Farringdon. Set within a building that has long been part of the local community, the venue will combine a pub atmosphere with exceptional dining, quality drinks, and attentive service across multiple floors. 

We are building a team that prides itself on delivering authentic hospitality, who are collaborative and create a genuinely warm, welcoming environment for every guest. This is an opportunity to join a new opening and help shape the venue from day one, becoming part of a business that values quality, teamwork, and a shared passion for great service.

•    Salary – Base salary £40,000 per annum + service charge (Circa £12,000 per annum)

•  50% off food and drink in our pubs for a table of up to 4 people. 
•  Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health. 
• Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
• Access to Stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. 
• Earn more with our employee referral scheme. 
• Delicious staff meals on shift.
• Career progression opportunities, on going training to develop yourself personally and professionally.

• Manage all guest bookings and reservations, ensuring efficient table allocation and a seamless arrival experience.
• Coordinate VIP guests, special occasions, and private events, delivering personalised service and exceeding expectations.
• Act as the main point of contact for guest feedback, resolving complaints professionally and turning issues into positive experiences.
• Work closely with front-of-house and management teams to maintain high service standards, guest satisfaction, and operational efficiency.
• Build strong relationships with regular customers, drive guest loyalty initiatives, and identify opportunities to enhance the overall guest experience.

About you, our new Guest Experience Manager:

• Proven experience in a Guest Experience, Reservations, Reception, or Hospitality Management role within a high-end, high-volume venue.
• Previous experience in fine dining, premium restaurants, luxury hospitality, or guest relations is highly desirable.
• Strong leadership skills with the ability to motivate, coach, and develop front-of-house and reservations teams.
• Exceptional communication and interpersonal skills, with the confidence to engage with guests, VIPs, and stakeholders at all levels. Positive, professional, and approachable, with a genuine passion for creating memorable guest experiences.
• Highly organised with excellent attention to detail, able to manage bookings, guest requests, and special events efficiently.
• Calm and solutions-focused, with the ability to make informed decisions and resolve guest concerns in a fast-paced environment. Passionate about delivering outstanding customer service and building long-term guest loyalty.
• Flexible and adaptable, with availability to work evenings, weekends, and public holidays as required.