The Landmark London is recruiting for a Reception Manager. Are you passionate about world class service and would you like to work in a hotel that has been awarded 4th position in The Sunday Times’ ‘100 Best Companies to Work For’ in 2020?

To thank you for your hard work and loyalty, some of the excellent benefits you will enjoy are:

Competitive salary + service charge

·         28 days paid holiday, including bank holidays (increased holiday entitlement with length of service)

·         Free dry cleaning for uniforms

·         Free meals whilst on duty 

·         Health checks and life assurance cover - death in service scheme

·         Pension scheme

·         50% discount in our outlets (including sister properties)

·         Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties)

·         We Care - 24/7 online GP, mental health support and virtual wellbeing

·         Discretionary Hotel Sick Pay after 6 months of service

·         Employee Assistance Programme

·         Recommend a Friend scheme

·         Bike to work scheme

·         Season ticket loan

·         Annual Staff Party / GEM Recognition Scheme

·         Discounts on selected retailers, gyms, phone companies etc.

·         Eye Care vouchers

ABOUT THE ROLE

We are currently looking for a passionate Reception Manager, to join our Front Office Department on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Reception Manager, your main duties will include:

·         To assess problems or guest complaints or situations, taking proper, prompt, corrective action, ensuring the best possible satisfaction to our guests.  Has the authority to make an adjustment to the guests’ bill if the facts so warrant.

·         To assist in the preparation of work schedules for effective staffing, ensuring efficient operation of the Front Desk within specific labour standards.

·         To assist with daily VIP guest room checks, utilising Rooms Deficiency Reports and taking the appropriate action of necessary repairs, in the absence of the GRM.

·         To ensure that all employees of Reception are responsible and fully trained in their duties and that the agreed Training Plan for the Department is adhered to.

·         To ensure a fast response to inquiries and customer follow-up.

As a Reception Manager, you will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

The ideal candidate for this position as Reception Manager will demonstrate the following company values:

•       Respect – I will treat others as I would like to be treated

•       Integrity – I will deliver what I promise to deliver

•       Continuous Improvement – I will actively  seek out opportunities for improvement and take action

•       Fun – I will bring positive energy to support a happy environment

ABOUT THE COMPANY

The Landmark London is a proud member of the Leading Hotels of the World and was the first hotel in the world to be awarded Investors in People Platinum by achieving the highest score in accommodation business sector globally.  In August 2020 the hotel’s efforts and investment in our team member’s health and wellbeing was recognised by the Mayor of London with the London Healthy Workplace Award.

We believe that without our dedicated team, our pursuit of excellence would not be possible. Each person is a vital team member and that is why we feel it is of utmost importance to invest in our people to ensure that they have both an enriching and rewarding journey with us.

If you feel this is the role for you, please apply today!

The Landmark London is recruiting for a Reception Manager. Are you passionate about world class service and would you like to work in a hotel that has been awarded 4th position in The Sunday Times’ ‘100 Best Companies to Work For’ in 2020?

To thank you for your hard work and loyalty, some of the excellent benefits you will enjoy are:

Competitive salary + service charge

·         28 days paid holiday, including bank holidays (increased holiday entitlement with length of service)

·         Free dry cleaning for uniforms

·         Free meals whilst on duty 

·         Health checks and life assurance cover - death in service scheme

·         Pension scheme

·         50% discount in our outlets (including sister properties)

·         Discounted Accommodation as well as Spa Treatments for team members and their friends & family (including sister properties)

·         We Care - 24/7 online GP, mental health support and virtual wellbeing

·         Discretionary Hotel Sick Pay after 6 months of service

·         Employee Assistance Programme

·         Recommend a Friend scheme

·         Bike to work scheme

·         Season ticket loan

·         Annual Staff Party / GEM Recognition Scheme

·         Discounts on selected retailers, gyms, phone companies etc.

·         Eye Care vouchers

ABOUT THE ROLE

We are currently looking for a passionate Reception Manager, to join our Front Office Department on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Reception Manager, your main duties will include:

·         To assess problems or guest complaints or situations, taking proper, prompt, corrective action, ensuring the best possible satisfaction to our guests.  Has the authority to make an adjustment to the guests’ bill if the facts so warrant.

·         To assist in the preparation of work schedules for effective staffing, ensuring efficient operation of the Front Desk within specific labour standards.

·         To assist with daily VIP guest room checks, utilising Rooms Deficiency Reports and taking the appropriate action of necessary repairs, in the absence of the GRM.

·         To ensure that all employees of Reception are responsible and fully trained in their duties and that the agreed Training Plan for the Department is adhered to.

·         To ensure a fast response to inquiries and customer follow-up.

As a Reception Manager, you will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

The ideal candidate for this position as Reception Manager will demonstrate the following company values:

•       Respect – I will treat others as I would like to be treated

•       Integrity – I will deliver what I promise to deliver

•       Continuous Improvement – I will actively  seek out opportunities for improvement and take action

•       Fun – I will bring positive energy to support a happy environment

ABOUT THE COMPANY

The Landmark London is a proud member of the Leading Hotels of the World and was the first hotel in the world to be awarded Investors in People Platinum by achieving the highest score in accommodation business sector globally.  In August 2020 the hotel’s efforts and investment in our team member’s health and wellbeing was recognised by the Mayor of London with the London Healthy Workplace Award.

We believe that without our dedicated team, our pursuit of excellence would not be possible. Each person is a vital team member and that is why we feel it is of utmost importance to invest in our people to ensure that they have both an enriching and rewarding journey with us.

If you feel this is the role for you, please apply today!