Accessibility
Category
Hotel Fine
Cuisine
British
  • Summary
  • Description
  • Skills
Summary
Front Office Supervisor
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK
Category Hotel Fine
Cuisine British

Front Office Supervisor


Description
We currently have an exciting opportunity for a Front Office Supervisor to join our Front Office team.
We are seeking to recruit an enthusiastic Front Office Supervisor, who has the ability to deliver 5* service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.

The main responsibilities of this Front Office Supervisor position are:
• To always put guests ‘first’, ensuring at all times to meet and exceed their expectations and needs.
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
• To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
• To brief the team at the beginning of each shift about the reservation situation, any special arrivals, VIPs, special occasions, and functions in the hotel.

The ideal candidate for the Front Office Supervisor requires the following:
• Can-do attitude
• Decisive
• Welcoming and Approachable
• Minimum of 1 years previous experience of staff supervision in a similar role
• Previous experience of Opera/Fidelio systems
• Highly organised

As a Front Office Supervisor, you will be working with a dedicated and passionate Front Office team and will report directly to the Assistant Front Office Manager. You are expected to be passionate about your work and have the desire to progress your career in a leading five star hotel.
In return for your hard work and as part of our excellent benefits, you will also have access to an extensive learning and development program, as well as opportunities to develop your career within a professional and enthusiastic team.

If you feel that this role is for you, please apply today! We look forward to hearing from you.

About The Landmark London Hotel:
The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.
The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.
We currently have an exciting opportunity for a Front Office Supervisor to join our Front Office team.
We are seeking to recruit an enthusiastic Front Office Supervisor, who has the ability to deliver 5* service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.

The main responsibilities of this Front Office Supervisor position are:
• To always put guests ‘first’, ensuring at all times to meet and exceed their expectations and needs.
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.
• To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
• To brief the team at the beginning of each shift about the reservation situation, any special arrivals, VIPs, special occasions, and functions in the hotel.

The ideal candidate for the Front Office Supervisor requires the following:
• Can-do attitude
• Decisive
• Welcoming and Approachable
• Minimum of 1 years previous experience of staff supervision in a similar role
• Previous experience of Opera/Fidelio systems
• Highly organised

As a Front Office Supervisor, you will be working with a dedicated and passionate Front Office team and will report directly to the Assistant Front Office Manager. You are expected to be passionate about your work and have the desire to progress your career in a leading five star hotel.
In return for your hard work and as part of our excellent benefits, you will also have access to an extensive learning and development program, as well as opportunities to develop your career within a professional and enthusiastic team.

If you feel that this role is for you, please apply today! We look forward to hearing from you.

About The Landmark London Hotel:
The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award.
The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features.

Our purpose is to ‘enrich the journeys of our people and our guests.’ This is how we drive our service! Our guests enjoy the best hospitality in a luxurious environment, with WOW moments that exceed their highest expectations.
We also invest in our people to make sure our team members have a memorable journey with us too. We are very proud of our Gold Award and Champion Status in Investor in People accreditation, which shows our success as an employer of choice!
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Marylebone Rd, Marylebone, London NW1 6JQ, UK
Category Hotel Fine
Cuisine British

Skills
Training Experience
ABLE TO MULTITASK
Prioritise workload
By applying you confirm you have these skills.


Marylebone Rd, Marylebone, London NW1 6JQ, UK