“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Salary at £27,717.30 plus Service Charge

Hotel discounts | Health cashback plan | Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!

Join our team as a Guest Experience Agent/ Guest Service Coordinator and be the welcoming face of The Level – our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure.

Mission: Deliver exceptional, personalized service and elevate every guest’s stay.

Responsibilities will include, but are not limited to:

·         Deliver a personalized 5-star experience to every guest, ensuring unmatched attention to detail from arrival to departure.

·         Be a brand ambassador for The Level, showcasing all our premium amenities, signature offerings, and bespoke services.

·         Anticipate needs and go above and beyond to create “wow” moments that exceed expectations.

·         Promote hotel services and local experiences with savvy upselling and cross-selling techniques, enriching stays and maximizing revenue.

·         Seamlessly support both Reception and Guest Experience duties.

·         Handle guest requests and issues with professionalism and care.

·         Stay aligned with brand standards and customer service goals.

What We’re Looking For:

·        1 year in a Similar position

·         A natural flair for hospitality and storytelling.

·         A passion for service, problem-solving, and creating emotional connections with guests.

·         An eye for detail and the flexibility to adapt in a premium hospitality setting.

·         Ability to work as a team

·         Enthusiasm to represent and enhance a luxury lifestyle brand.

If you’re ready to take your career to the next level and join a supportive, thriving team, we’d love to hear from you!

Because belonging to the great Meliá family is being VIP  

·         Holidays: 28 days’ holiday including 8 public holidays

·         Contributory pension scheme

·         Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·         Discounted dental and health cover with HSF

·         Great discounts with Melia Hotels Worldwide: (Friends & families discounts)

·         Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·         Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives

·         Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·         High street discounts: with Perks at Work

·         Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

“The world is yours with Meliá” 

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Salary at £27,717.30 plus Service Charge

Hotel discounts | Health cashback plan | Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!

Join our team as a Guest Experience Agent/ Guest Service Coordinator and be the welcoming face of The Level – our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure.

Mission: Deliver exceptional, personalized service and elevate every guest’s stay.

Responsibilities will include, but are not limited to:

·         Deliver a personalized 5-star experience to every guest, ensuring unmatched attention to detail from arrival to departure.

·         Be a brand ambassador for The Level, showcasing all our premium amenities, signature offerings, and bespoke services.

·         Anticipate needs and go above and beyond to create “wow” moments that exceed expectations.

·         Promote hotel services and local experiences with savvy upselling and cross-selling techniques, enriching stays and maximizing revenue.

·         Seamlessly support both Reception and Guest Experience duties.

·         Handle guest requests and issues with professionalism and care.

·         Stay aligned with brand standards and customer service goals.

What We’re Looking For:

·        1 year in a Similar position

·         A natural flair for hospitality and storytelling.

·         A passion for service, problem-solving, and creating emotional connections with guests.

·         An eye for detail and the flexibility to adapt in a premium hospitality setting.

·         Ability to work as a team

·         Enthusiasm to represent and enhance a luxury lifestyle brand.

If you’re ready to take your career to the next level and join a supportive, thriving team, we’d love to hear from you!

Because belonging to the great Meliá family is being VIP  

·         Holidays: 28 days’ holiday including 8 public holidays

·         Contributory pension scheme

·         Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·         Discounted dental and health cover with HSF

·         Great discounts with Melia Hotels Worldwide: (Friends & families discounts)

·         Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·         Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives

·         Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·         High street discounts: with Perks at Work

·         Meals on duty, Payday Parties and Laundry

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR