Deputy General Manager

Salary: £40,000–£50,000 + Benefits
Location: The Lion Inn Hotel, Boreham, Chelmsford  | Coaching Inn Group

Hospitality from the Heart. Leadership on the Floor. Progression Without Limits.

At the Coaching Inn Group, we believe outstanding hospitality is delivered by exceptional people. We are proud to be one of the Top 25 Companies to Work For, operating historic Coaching Inns and premium destination hotels in some of the UK’s most beautiful market towns.

We’re now seeking an experienced Deputy General Manager to join one of our busiest and most exciting venues, welcoming 4,000–7,000 guests per week across premium dining, cocktail bars, bedrooms, and a thriving events business.

This role is for the right hospitality superstar, it offers genuine progression, scale, and the opportunity to make a real impact.

About the Role

As Deputy General Manager, you will be a hands‑on, floor‑led leader, supporting the General Manager in delivering outstanding commercial performance while maintaining exceptional guest standards at pace.

You will play a key role in:

·       Running high‑volume premium food operations

·       Leading cocktail bar and drinks‑focused service

·       Overseeing hotel performance and guest experience

·       Managing and delivering events ranging from weddings and celebrations to conferences and private dining

·       Developing large, diverse teams through coaching, inspiration, and example‑setting

This is a role designed for someone who thrives in busy, high‑standards environments and is ready to step into a larger, higher‑volume site with genuine career progression.

Key Responsibilities

Operations & Guest Experience

·       Lead from the front during peak service, setting standards and pace

·       Deliver exceptional premium dining and cocktail bar experiences

·       Ensure hotel operations run smoothly, professionally, and profitably

·       Act as a visible host, engaging with guests and resolving issues in real time

·       Maintain immaculate presentation and operational standards across all departments

Events & Function Management

·       Oversee planning and delivery of weddings, corporate events, private parties and conferences

·       Work closely with the events function to ensure flawless execution from enquiry to delivery

·       Coordinate teams, timings, room layouts, and service flow

·       Ensure every event reflects the venue’s premium positioning and brand values

Leadership & People Development

·       Inspire, lead and develop departmental managers and frontline teams

·       Drive engagement, retention and performance through coaching and recognition

·       Support recruitment, onboarding, training and succession planning

·       Lead by example, encouraging a positive, inclusive, and energetic culture

Commercial & Business Performance

·       Support the GM in driving revenue, margin and cost control

·       Manage rotas, labour efficiency and productivity in a high‑volume operation

·       Use systems including EPOS, PMS and reporting tools to inform decisions

·       Ensure compliance with health & safety, licensing and company standards

About You

This role will suit someone who:

·       Has been a General Manager of a medium‑sized hospitality site and is ready to step up into a larger, higher‑volume operation

·       Has proven experience in high‑volume premium dining

·       Is confident managing a cocktail‑focused bar operation

·       Has hotel experience, ideally within a multi‑revenue‑stream business

·       Has hands‑on event management experience, including weddings and corporate events

·       Thrives under pressure and enjoys the buzz of a fast‑paced environment

·       Is a natural leader who is visible, approachable and standards‑driven

·       Is commercially aware but guest‑obsessed

·       Brings energy, resilience, and a genuine love for hospitality

Why Join the Coaching Inn Group?

·       £40,000–£50,000 salary reflective of scale and responsibility

·       Tronc Scheme

·       Genuine commitment to work/life balance and flexibility

·       Holidays – 6 weeks holiday

·       Life insurance and annual wellbeing grant

·       Up to 50% off food and accommodation across our hotels

·       Annual stay for £1

·       Hero of the Month & Hero of the Year reward schemes

·       Award‑winning training and career development programmes

·       Employee Assistance Programme & wellbeing support

The Opportunity

This is a career‑defining role for an ambitious hospitality professional who wants:

·       Volume

·       Complexity

·       Premium standards

·       Visibility to senior leadership

·       Real progression within a growing, respected group

If you are a true hospitality operator, love being on the floor, and want to lead one of the Coaching Inn Group’s Premium venues — we want to hear from you.

Deputy General Manager

Salary: £40,000–£50,000 + Benefits
Location: The Lion Inn Hotel, Boreham, Chelmsford  | Coaching Inn Group

Hospitality from the Heart. Leadership on the Floor. Progression Without Limits.

At the Coaching Inn Group, we believe outstanding hospitality is delivered by exceptional people. We are proud to be one of the Top 25 Companies to Work For, operating historic Coaching Inns and premium destination hotels in some of the UK’s most beautiful market towns.

We’re now seeking an experienced Deputy General Manager to join one of our busiest and most exciting venues, welcoming 4,000–7,000 guests per week across premium dining, cocktail bars, bedrooms, and a thriving events business.

This role is for the right hospitality superstar, it offers genuine progression, scale, and the opportunity to make a real impact.

About the Role

As Deputy General Manager, you will be a hands‑on, floor‑led leader, supporting the General Manager in delivering outstanding commercial performance while maintaining exceptional guest standards at pace.

You will play a key role in:

·       Running high‑volume premium food operations

·       Leading cocktail bar and drinks‑focused service

·       Overseeing hotel performance and guest experience

·       Managing and delivering events ranging from weddings and celebrations to conferences and private dining

·       Developing large, diverse teams through coaching, inspiration, and example‑setting

This is a role designed for someone who thrives in busy, high‑standards environments and is ready to step into a larger, higher‑volume site with genuine career progression.

Key Responsibilities

Operations & Guest Experience

·       Lead from the front during peak service, setting standards and pace

·       Deliver exceptional premium dining and cocktail bar experiences

·       Ensure hotel operations run smoothly, professionally, and profitably

·       Act as a visible host, engaging with guests and resolving issues in real time

·       Maintain immaculate presentation and operational standards across all departments

Events & Function Management

·       Oversee planning and delivery of weddings, corporate events, private parties and conferences

·       Work closely with the events function to ensure flawless execution from enquiry to delivery

·       Coordinate teams, timings, room layouts, and service flow

·       Ensure every event reflects the venue’s premium positioning and brand values

Leadership & People Development

·       Inspire, lead and develop departmental managers and frontline teams

·       Drive engagement, retention and performance through coaching and recognition

·       Support recruitment, onboarding, training and succession planning

·       Lead by example, encouraging a positive, inclusive, and energetic culture

Commercial & Business Performance

·       Support the GM in driving revenue, margin and cost control

·       Manage rotas, labour efficiency and productivity in a high‑volume operation

·       Use systems including EPOS, PMS and reporting tools to inform decisions

·       Ensure compliance with health & safety, licensing and company standards

About You

This role will suit someone who:

·       Has been a General Manager of a medium‑sized hospitality site and is ready to step up into a larger, higher‑volume operation

·       Has proven experience in high‑volume premium dining

·       Is confident managing a cocktail‑focused bar operation

·       Has hotel experience, ideally within a multi‑revenue‑stream business

·       Has hands‑on event management experience, including weddings and corporate events

·       Thrives under pressure and enjoys the buzz of a fast‑paced environment

·       Is a natural leader who is visible, approachable and standards‑driven

·       Is commercially aware but guest‑obsessed

·       Brings energy, resilience, and a genuine love for hospitality

Why Join the Coaching Inn Group?

·       £40,000–£50,000 salary reflective of scale and responsibility

·       Tronc Scheme

·       Genuine commitment to work/life balance and flexibility

·       Holidays – 6 weeks holiday

·       Life insurance and annual wellbeing grant

·       Up to 50% off food and accommodation across our hotels

·       Annual stay for £1

·       Hero of the Month & Hero of the Year reward schemes

·       Award‑winning training and career development programmes

·       Employee Assistance Programme & wellbeing support

The Opportunity

This is a career‑defining role for an ambitious hospitality professional who wants:

·       Volume

·       Complexity

·       Premium standards

·       Visibility to senior leadership

·       Real progression within a growing, respected group

If you are a true hospitality operator, love being on the floor, and want to lead one of the Coaching Inn Group’s Premium venues — we want to hear from you.