Management/Administration - The Lodge at Ashford Castle Brand Cover
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Reservations Agent

Summary
Reservations Agent
Salary To Be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland
Category Hotel

Reservations Agent


Description

We are recruiting for a passionate and enthusiastic Reservations Agent at The Lodge at Ashford Castle to provide exceptional service to our wonderful guests.

Key responsibilities of the Reservations Agent will include:

·      To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.

·      To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.

·      To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.

·      To be sufficiently familiar with travel agents, company co-ordinators who might place business with us.

·      To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc are maximized.

·      To answer the switchboard, directing calls appropriately, dealing with any queries that may arise

·      Handle all guest enquires

 


The ideal candidate for the Reservations Agent position should:

• Must have hotel reservations experience
 Be a good planner and self-starter
 Enthusiastic, revenue driven with high attention to detail
• Have a good understanding of the reservations process
• Have the ability to maintain relationships with both internal and external clients
• Be efficient and have professional communication skills

Some of the Benefits available to our team:
•Complimentary meals on duty
•Discounted rates with Red Carnation Hotel Collection & The Travel Corporation
•Uniforms and dry cleaning service provided free of charge
•Discounted rates with many local businesses and third party service providers (including Estate Activities)
•Heavily subsidised accommodation in our state of the art employee accommodation facility (subject to availability)
•Professional training and development opportunities (79 in-house courses to avail of)

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.




We are recruiting for a passionate and enthusiastic Reservations Agent at The Lodge at Ashford Castle to provide exceptional service to our wonderful guests.

Key responsibilities of the Reservations Agent will include:

·      To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.

·      To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.

·      To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.

·      To be sufficiently familiar with travel agents, company co-ordinators who might place business with us.

·      To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc are maximized.

·      To answer the switchboard, directing calls appropriately, dealing with any queries that may arise

·      Handle all guest enquires

 


The ideal candidate for the Reservations Agent position should:

• Must have hotel reservations experience
 Be a good planner and self-starter
 Enthusiastic, revenue driven with high attention to detail
• Have a good understanding of the reservations process
• Have the ability to maintain relationships with both internal and external clients
• Be efficient and have professional communication skills

Some of the Benefits available to our team:
•Complimentary meals on duty
•Discounted rates with Red Carnation Hotel Collection & The Travel Corporation
•Uniforms and dry cleaning service provided free of charge
•Discounted rates with many local businesses and third party service providers (including Estate Activities)
•Heavily subsidised accommodation in our state of the art employee accommodation facility (subject to availability)
•Professional training and development opportunities (79 in-house courses to avail of)

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and has been recognised with a Gold Standard Award Investors in People - the first hospitality company to gain this award on a worldwide basis and retain it for ten years. We were also the first hotel collection to be awarded a Princess Royal Training Award. As a result we can confidently promise you will reach your full career potential!

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.





Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland
Category Hotel

Skills
Microsoft Office
Social Media
Fluent in English
By applying you confirm you have these skills.

Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland