Reservations Agent at Management/Administration - The Lodge at Ashford Castle

Summary

Reservations Agent

Salary	To be discussed
Schedule	Full Time
Experience	Minimum 1 year of experience
Location	Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland
Category	Hotel

Reservations Agent

Description

We are recruiting for a passionate and enthusiastic Reservations Agent at The Lodge at Ashford Castle to provide exceptional service to our wonderful guests.

Key responsibilities of the Reservations Agent will include:

To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.
To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.
To be sufficiently familiar with travel agents, company co-ordinators who might place business with us.
To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc are maximized.
To answer the switchboard, directing calls appropriately, dealing with any queries that may arise
Handle all guest enquires

The ideal candidate for the Reservations Agent position should:

Must have hotel reservations experience
Be a good planner and self-starter
Enthusiastic, revenue driven with high attention to detail
Have a good understanding of the reservations process
Have the ability to maintain relationships with both internal and external clients
Be efficient and have professional communication skills

Some of the Benefits available to our team:

Complimentary meals on duty
Discounted rates with Red Carnation Hotel Collection & The Travel Corporation
Uniforms and dry cleaning service provided free of charge
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation in our state of the art employee accommodation facility (subject to availability)
Professional training and development opportunities (79 in-house courses to avail of)

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis. This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector. We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector. Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

If this sounds like the Reservations Agent role for you then please apply today!

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.

We are recruiting for a passionate and enthusiastic Reservations Agent at The Lodge at Ashford Castle to provide exceptional service to our wonderful guests.

Key responsibilities of the Reservations Agent will include:

To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.
To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.
To be sufficiently familiar with travel agents, company co-ordinators who might place business with us.
To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc are maximized.
To answer the switchboard, directing calls appropriately, dealing with any queries that may arise
Handle all guest enquires

The ideal candidate for the Reservations Agent position should:

Must have hotel reservations experience
Be a good planner and self-starter
Enthusiastic, revenue driven with high attention to detail
Have a good understanding of the reservations process
Have the ability to maintain relationships with both internal and external clients
Be efficient and have professional communication skills

Some of the Benefits available to our team:

Complimentary meals on duty
Discounted rates with Red Carnation Hotel Collection & The Travel Corporation
Uniforms and dry cleaning service provided free of charge
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation in our state of the art employee accommodation facility (subject to availability)
Professional training and development opportunities (79 in-house courses to avail of)

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis. This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector. We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector. Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.

If this sounds like the Reservations Agent role for you then please apply today!

We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.

Details

Salary	To be discussed
Schedule	Full Time
Experience	Minimum 1 year of experience
Location	Ashford Castle, Ashford Castle Estate, Cong, Co. Mayo, F31 CA48, Ireland
Category	Hotel

Skills

Microsoft Office

Social Media

Fluent in English

By applying you confirm you have these skills.